The NCAL Quality Committee is committed to promoting quality and performance excellence in the assisted living profession. From NCAL’s Guiding Principles to its educational programming and resources, NCAL is leading the profession by developing groundbreaking tools that raise the bar for resident satisfaction, quality of life, and improved operations.
Advocating Care Excellence (ACE)
NCAL’s quality initiative, Advocating Care Excellence (ACE), is the banner to house all of NCAL’s current and future quality resources and tools. ACE is based on NCAL’s five Guiding Principles of quality:
- Person-Centered Caring: based on the concept that the staff and management know each resident, their history, their needs, preferences and expectations.
- Ethical Practices and Financial Stewardship: believes that all providers should operate their communities based on a foundation of trust and provide service with integrity.
- Mission and Vision Statements: defines a community’s purpose, values, and strives for progress and continuous improvement while maintaining the same core values.
- Quality Improvement: based on the need for data collection, benchmarking, process improvement and continuous assessment for effectiveness.
- Workforce: identifies the relationship between an enhanced work environment that leads to increased staff satisfaction and the increased level of satisfaction for residents and families.
Visit ACE for more information.
The AHCA/NCAL Quality Initiative for Assisted Living
The Quality Initiative is an effort that builds upon existing work the long term and post-acute care field is doing by setting specific, measurable targets to further improve quality of care in America’s skilled nursing centers and assisted living communities. NCAL members are encouraged to reach defined, concrete goals over the next three years, in four core areas.
The AHCA/NCAL National Quality Award Program
The AHCA/NCAL National Quality Award Program provides a pathway for providers of long term care services to journey towards performance excellence. The program is based on the core values and criteria of the Baldrige Performance Excellence Program.
The Quality Award program has three progressive levels: Bronze, Silver, and Gold. New for 2013 is the Bronze for Assisted Living which has its own criteria and application.
Applications are judged by trained examiners who provide feedback on areas for improvement. Communities must earn the Bronze to become eligible for the Silver award, and to reach Gold, communities must earn the Silver award.
NCAL Awards 20112
NCAL’s national awards program recognizes the exemplary work of members’ employees. The Awards began with one category: the NCAL Noble Caregiver Award, adding in subsequent years the Administrator of the Year Award, the National Assisted Living Week (NALW) Programming Award and the NCAL Nurse of the Year Award. The programming award recognizes a community for a week of outstanding activities that integrate residents, family members, volunteers, staff and the surrounding community based on the NALW previous year’s theme which was “Forever Proud”. The winners will be recognized at a special awards ceremony on NCAL Day, Oct. 7, 2012, in Tampa, Fla.
Visit NCAL 2012 Awards for more information
Clinical Practice Guidelines
Reference clinical practice guidelines established by leaders in the industry, including the Centers for Disease Control and Prevention, the National Multiple Sclerosis Society, AMDA, and the Alzheimer’s Association.
Visit Clinical Practice Guidelines for more Information.