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MDS MEGASession a MEGA Hit
As part of the 61st Annual Convention, AHCA/NCAL hosted a timely and thorough MEGASession: Everything You Ever Wanted to Know about MDS 3.0 and RUG IV. Representatives from the Centers for Medicaid and Medicare Services (CMS), AHCA, UHS Pruitt Corporation and others were on site to present on the implications of MDS 3.0 for clinical assessment, payment systems, regulatory practices and trends. The complete session handouts are still available online.
 
The session began with a review of the history of the Resident Assessment Instrument (RAI), MDS 2.0 and MDS 3.0. MDS 3.0 was launched to improve the clinical relevance and accuracy of MDS assessments, increase the voice of residents in assessments, and increase the resident’s involvement in the assessment process through direct interview.
 
Steven Littlehale, Executive Vice President and Chief Clinical Officer of Point Right, Inc., spoke on the impact of MDS 3.0 on resident care. Among several critical points, Littlehale stressed that MDS 3.0 is not an update of MDS 2.0 and licensed and non-licensed caregivers should be able to contribute to the assessment of the entire resident. He also stressed that documentation systems consistent with MDS are useful and increase accuracy and efficiency.
 
Patricia Newberry, Executive Director Clinical of Reimbursement at UHS-Pruitt Corporation and AHCA’s Peter Gruhn presented on the issues an opportunities of the new RUG-IV, including ADL Scoring Changes, Resident Therapy Minutes, PPS Assessments, reimbursement issues and opportunities and more. In her presentation titled “Putting It All Together,”
 
Cheryl Field, Senior HealthCare Specialist at Point Right, Inc., provided a detailed review of the PPS assessment transition options and illustrated the implications of MDS 3.0 on facility operations. Mary Ousley, President of PMD Corporation, reviewed survey and certification protocol for long term care facilities post MDS 3.0. Highlights included off-site preparation, entrance/on-site activities, Task 5 Information Gathering Activities and Task 6 Determination of Compliance.
 
Bob Connolly, CMS Consultant, provided an overview of MDS 3.0 Section Q. The Section Q Addendum includes a listing of all MDS 3.0 Section Questions. He also provided information on CMS Section Q activities and resources for providers, which can be found on page 57 of the Session handout.
 
Did you attend the MDS 3.0 MEGASession? What did you think? Share your feedback in the comments section below.
Change Happens. Plan Accordingly.

That was the message to assisted living providers from Bruce Himelstein, Senior Vice President of Sales and Marketing for the Ritz-Carlton Hotel Company. During the NCAL Day morning session, Himelstein not only elaborated on this critical business concept, but cited real world examples of successful organizations who embrace change.

To survive in today’s tough economy, organizations must embrace change from customers (including buying habits, preferences and priorities) and adapt. To get ahead and accommodate, organizations need to sell the concept from within. Getting conversations started completed with staff crucial. If you do not have them, your competition will. Earlier conversations lead to earlier actions to cultivate the next wave of customers.

While there were several takeaways from this morning’s session, Himelstein stressed 3 tips towards the end:

1) Create a Brand Buzz- In the middle of change, customers need to feel engaged with any changes that you make.

2) Protect the Brand- Do creative things that cut through the clutter. Himelstein cited a great example of Dallas Mavericks Owner Mark Cuban, who freely puts up his email address on the scoreboard so customers can send him their feedback or complaints. As a result, employees testify that they are much more effective in delivering quality service. Himestein’s point? If your organization removes all the layers from customer to top person, you organization becomes get much more effective and dynamic. Make one bad move, and your customers will not forget it.

3) Tap into the New Consumer Psyche- Customers are changing. Staying up to speed on their needs and wants is without a doubt the most important way to ensure your business stays up and running. Himelstein summed it up best with a quote from Sir Winston Churchill: “To improve in life is to change and to perfect is to change often.”

Does your organization accept and plan for change? What creative things do you do to keep your employees engaged in the process? Share your thoughts here.

And Here We Go!

Welcome to Blog Long Beach, the official blog of the AHCA/NCAL 61st Annual Convention and Expo. We’re excited to continue the tradition of bringing news and updates right from the Convention and Expo floor. For those of you not attending the Convention, you’ll get an insider’s view of the highlights and features of Convention. For those attending, we encourage you to share your thoughts and experiences right here in the comments section.

We’re only a few days away from one of the biggest events of the year for the long term and post-acute care industry. The Opening General Session, held on Monday, October 11th at 3:00pm, will bring you up to speed on the changing health care environment. You’ll hear from Association leaders, and Miss California, Arianna Afsar, will sing the National Anthem. Be sure to check out her Adopt-A-Grandfriend project, a non-profit organization that regularly performs for and befriends seniors in nursing facilities.

The highlight of the program will be the keynote speakers, Bob Beckel and Cal Thomas. Bob and Cal are authors of the USA Today column “Common Ground.” Get a sneak peak of their discussion in this unique made-for-AHCA video.

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