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In-Service Training Tools
In-Service Training Tools
Members-Only Content (Log in to view)
NCAL's Media Guide for Assisted Living Communities
Better Serving the Lesbian, Gay, Bisexual, and Transgender Populations in Assisted Living Communities (Instructor Notes)
Better Serving the Lesbian, Gay, Bisexual and Transgender Populations in Assisted Living Communities (Slides)
Practices In Excellence: Preparing Residents To Move Out: Employee Training
Transitioning into Assisted Living presentation
Assisted Living Staff Checklist for Responding to Complaints
Practices in Excellence: Preparing Residents For Moving Out Of Assisted Living Residences
Making Resident and Family Councils Successful in Assisted Living
Turning Complaints into Compliments: A Guide To Developing An Effective Complaint and Grievance Process for Assisted Living and Other Long Term Care Facilities
The Power of Ethical Marketing
Understanding Assisted Living: Key Facts & Tips On Choosing A Community
Members-Only Content (Log in to view)