Applicants who receive the Gold award are recognized as some of the best performers in the long term care profession. They are prior recipients of the Bronze and Silver awards. Applicants who receive the Gold award address the Baldrige National Quality Program Health Care Criteria for Performance excellence to demonstrate by approach, deployment, and level and consistency of results that they are achieving high levels of performance in health care, customer satisfaction, financial, market, workforce, process, and leadership outcomes over time. Independent award examiners conduct a site visit to verify systems and performance and the final decision is made by a group of Master Examiners.
Clement Manor – 2008 Gold Recipient
Location: Greenfield, Wisconsin
Parent Company: Sponsored by School Sisters of St. Francis; affiliate of Benedictine Health System
Ownership: Independently Owned
Workforce: 300+ Staff Members
Services: Skilled Nursing, Short-term Rehabilitation Independent and Assisted Living, Adult Day Services, Early Memory Loss Program, Center for Enrichment and Life Long Learning; Child Day Care
Residents: 200 Independent and Assisted Living; 45 Adult Day Services; 166 Skilled Nursing
Contact: Dennis Ferger, Administrator, 414.321.1800
Mission Statement: Clement Manor is a healthcare organization sponsored by the School Sisters of St. Francis that is committed to providing a continuum of care and fostering the highest potential for well being of each individual on our campuses and in our communities through the values of respect, collaboration and quality service
Highlights
- Clement Manor has been guided by the values of respect, collaboration and quality service for nearly 30 years. These values are the foundation of their customer service standards.
- “Life Enriched” is the motto that helps staff to remember that each life is precious and guides them in providing exceptional care. This year, 45 of the facility’s 300 staff members celebrated 20 or more years of service.
- Clement Manor helps people of all ages in the community age in a healthy way. Young children come to Child Day Care and the Center for Enrichment and Life Long Learning provides diverse educational, social, wellness and spiritual growth opportunities for Clement Manor residents as well as more than 500 older adults in the local community. Memory care programming is coordinated through the continuum including brain fitness courses, an early memory loss program, and a specialty unit within skilled nursing.
ElderWood Health Care at Lakewood – 2008 Gold Recipient
Location: Hamburg, New York
Parent Company: ElderWood Senior Care
Ownership: Independently Owned
Workforce: 278 Staff Members
Services: Skilled Nursing & Sub-Acute Care and Rehabilitation
Residents: 166 Skilled Nursing
Contact: Deborah Urbank, Administrator, 716.648.2820
Mission Statement: Care without Compromise®.
Highlights
- Nearly half of Lakewood’s 278 dedicated staff members have been working at Lakewood for more than 5 years.
- With strategic investments in advanced equipment and treatments, such as Doppler Ultrasound Exams and EKGs, Lakewood performs high level testing, increasing resident comfort and reducing unnecessary hospital stays.
- Since 2003, Lakewood had been recognized several times for their innovative practices and unique programs; Pay It Forward, a staff recognition program that honors 50 to 60 staff members a month; ElderBridge, a customer service program that helps address and resolve resident concerns; and Seasons(SM) Memory Care, a program specially designed for residents with dementia, contribute to the high level of quality care provided by this award winning facility.
- Since earning the AHCA Step I Quality Award in 2004, Lakewood has achieved two important milestones. In 2005, the facility was the first in New York State to achieve Step II. This year, it is the first to reach Step III.
- Validation of Lakewood’s dedication to continuous quality improvement are their resident/family overall satisfaction and recommendation to others scores. In fact, in their most recent survey, 95% of residents and families report overall satisfaction and would recommend Lakewood to others*.
*My InnerView Family/Resident Satisfaction Surveys – November, 2008.
Villa St. Vincent/The SUMMIT/Good Shepherd Hall – 2008 Gold Recipient
Location: Crookston, Minnesota
Parent Company: Benedictine Health System
Ownership: Independently Owned/Sponsored by BHS and The Sisters of St. Benedict, Crookston.
Workforce: 170 Staff Members
Services: Skilled Nursing, Assisted Living, Rehabilitative Therapy/Restorative Care, Short Term stay
Residents: 76 Independent and Assisted Living; 104 Skilled Nursing
Contact: Jill Brown, Quality Management, Coordinator, 218.281.3424
Mission Statement: The Benedictine Health System, a Catholic health care organization entrusted with furthering the health care mission of the Benedictine Sisters of Duluth, Minnesota, provides a spectrum of services with special concern for the poor and powerless. The System is committed to witness to God’s love for all people by providing high-quality services in a compassionate environment that enhances human worth.
Highlights
- Villa St. Vincent, The SUMMIT and Good Shepherd Hall, a Benedictine Living Community, are located in the picturesque farming community of Crookston in Northwest Minnesota. The organization is committed to providing care in a faith based atmosphere focused on service excellence in long term care, assisted living, rehabilitative therapy, restorative care and short term stay
- The core values of this organization, Hospitality, Stewardship, Justice and Respect are lived daily by a devoted staff of 170 and led by a management team averaging 17 years longevity.
- Villa St. Vincent has 104 beds including a Memory Care Unit dedicated to dementia and Alzheimer’s care in a resident centered, home-like environment.
- The Summit and Good Shepherd Hall together offer 76 assisted living beds and are complimented by their tranquil settings, customized amenities and competent staff.
- Seeking and responding to the voice of residents, families, staffs and medical providers is one key to success. This information is used during annual strategic planning and work process improvements.
St. Benedict’s Health Center – 2004 Gold Recipient
Location: Dickinson, North Dakota
Parent Company: Benedictine Health System
Ownership: Benedictine Health System
Workforce: 275+ Staff Members
Services: Skilled Nursing, Short-Term Rehabilitation & TCU, Assisted Living, Child Day Care, Assistive Home Services (PACE), Secure Dementia Care
Residents: 164 Skilled, 26 Assisted, 25 PACE
Contact: Jon Frantsvog, Administrator/CEO, 701-456-7242
Mission Statement: The Benedictine Health System, a Catholic health care organization entrusted with furthering the health care mission of the Benedictine Sisters of Duluth, Minnesota, provides a spectrum of services with special concern for the poor and the powerless. The System is committed to witness to God’s love for all people by providing high-quality services in a compassionate environment that enhances human worth.
Highlights
- The first Step III Awards were given in 2004, and St. Benedict’s was one of the first two recipients.
- Staff are guided by - and dedicated to - our four core values of Hospitality, Stewardship, Respect, and Justice; they are evident each and every day in the work that we do, from the simplest to the most complex tasks.
- St. Benedict’s staff and leaders are always on the lookout for ways to improve the quality of life for the residents and families we serve, through strategic visioning, process improvements, data driven decision making, better training and staff engagement, facility renovations, and higher standards of customer service.
- Our campus offers a continuum of care, including skilled nursing, assisted living, child day care, and most recently, PACE (Plan of All-inclusive Care for the Elderly). Through a partnership with Northland Healthcare Alliance, we are one of two sites in ND, and one of 7 rural PACE sites nationally, serving people who are eligible for nursing home care but wish to – and with PACE support are able to - stay at home.
- St. Benedict’s has incredible support from the community that we serve and our many friends. Over 400 volunteers help us on an annual basis, with things such as resident activities, decorating, helping with fundraisers, mailings, and so many other tasks. We also have wonderful philanthropic support, which has allowed us to make some remarkable improvements throughout our facility.