Quality First: It’s Working!

AHCA Quality First: An Agenda to Deliver on Our Promise builds upon the foundation that was laid with the landmark, profession-led Quality First initiative in 2002. Read more.

QIS Use in Continuous Quality Improvement by Andy Kramer, MD

Provider Magazine, February 2010

What are the differences between surveyors using the QIS for state surveys and facilities using it for continuous quality improvement (CQI)? Read more.

Guide for Creating Effective Quality Improvement Teams by Bernie Dana and Dorothy Ray

2010 AHCA Quality Symposium

Most leaders understand the value of using a team approach to addressing key issues. Most employees want to be engaged in solving problems that affect their work. So why are both reluctant to participate in problem-solving teams? The reluctance often comes from distrust in the outcomes and the inefficiency of meetings. Read more.

Providers Collaborate on Quality Initiatives by Kathleen Lourde

Provider Magazine, December 2009

What is Quality? The answer changes depending on who one asks. Quality to Eileen Kramer, for example, spokesperson for Peabody Home in Franklin, N.H., which recently won a Quality of Life Award from the Department of Health and Human services, says that quality is all about culture change. Read more.