Similar to many other professions, the happiness and peace
of mind of patients, residents and their families is paramount to skilled
nursing care centers. That is why the Association has made great progress
in identifying a customer satisfaction survey—the CoreQ—that can be uniformly
used by long term and post-acute care providers.
AHCA is working with leading survey vendors
to incorporate the CoreQ into their questionnaires and is building
functionality to allow members to submit and track their results in LTC TrendTracker(SM).