Be Survey Ready: Train Staff on Person-Centered Dementia Care

Programs and Resources

Surveyors will be looking to see that staff are trained and competent in delivering quality person-centered dementia care. CARES® consists of eight programs, including dementia care, serious mental illness, elder abuse, and a Spanish language version of CARES®  Dementia Basics. View a free five-minute preview of each program here.  

​AHCA/NCAL members receive 15% off the purchase of any
Healthcare Interactive (HCI) CARES® online training program by using promo code AHCA15 at checkout. CARES®  training is recommended by AHCA/NCAL to help reduce the off-label use of antipsychotics.  

For a more in-depth look at the CARES®, view Module 1 (Meet Clara Jones – An introduction to Person-Centered Care) at no cost for AHCA/NCAL members. This free online training module is a great way to introduce new staff to person-centered dementia care in staff meetings or staff trainings. CARES® is easy to use, can be accessed from any computer, tablet, or mobile device, and can be started and stopped as often as users wish.  
CARES® Dementia Basics™​ module is recognized by the Alzheimer’s Association® for successfully incorporating the evidence-based Dementia Care Practice Recommendations in the following topic areas: Alzheimer’s and dementia, person-centered care, assessment and care planning, activities of daily living, and behaviors and communication.  

CARES® training is unique because it includes actual direct-care video “before and after” training with an easy-to-use, easy-to-remember approach to dementia care called the CARES® Approach (C-Connect, A-Assess Behavior, R-Respond, E-Evaluate, and S-Share). The CARES® Approach can be used in any situation, with any person with dementia, and at any stage of the disease.  

After staff complete CARES® Dementia Basics, consider additional CARES online programs including: 

CARES® Serious Mental Illness™  may be taken as a freestanding course without taking the Dementia Basics course first.   

Each CARES® program includes CARES® Dementia Certification at no additional cost. As an organization, HCI then allows you to advertise CARES® Dementia Certification to your community and families.  
CARES® is the only dementia care training to make extensive use of actual footage of real residents and real staff members (no actors) for a truly authentic virtual training environment. Staff members will learn person-centered techniques to address issues of behavior such as biting, kicking, punching, screaming, public urination, and sexual behaviors.  
AHCA/NCAL members may purchase any of the programs with a single-site license with unlimited staff usage for one year for only $1,275 after using the AHCA15 promo code and receiving 15% off (regularly $1,499). Multi-user site licenses also are available. Individuals can buy any of the CARES® online training and certification programs and save 15% off the $99 regular course price at checkout with the AHCA15 promo code.  
Call HCI at 952-928-7722 with any questions about the training programs.