National Quality Award Program

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​The ​2023 Program ​Year Is Now Open.
​Application packets and materials are now available so that long term care​ providers​ can begin planning, reviewing and gathering relevant data.​

 Get Started Today

  • ​​New to the program? Start at the Bronze level.
  • Continuing your quality journey? Start at Silver or Gold​​​​​​​​​.​ 

 Key Dates to Know

  • ​​May 9 - Application packets and materials available ​
  • May 16-18 - Quality Award workshops, sessions and LED Talks at Quality Summit 
  • May 26 - 2022 Bronze recipient notifications 
  • June 23 - 2022 Silver recipients notifications
  • August 5 - 2022 Gold recipients notifications
  • September 15 - Portal opens for application and Intent to Apply (ITA) submissions
  • October 9-12 – AHCA/NCAL Convention & Expo and 2022 ​Quality Award Ceremony 
  • November 10 – ITA deadline
  • January 26, 2023 – Application deadline
  • Summer 2023 – Bronze, Silver, and Gold Award notifications    


 Bronze Award

About the Bronze Award

The first step in the AHCA/NCAL National Quality Award Program is the Bronze – Commitment to Quality Award.

The Bronze Award level provides applicants with the tools and resources they need for continuous im​provement in quality care. Through the Bronze criteria, based on the Baldrige Excellence Framework, applicants will assess their organization’s mission, vision, and key factors that lead to success. At this award level, utilizing the criteria questions applicants develop an organizational profile for their center. Applying for the AHCA/NCAL Bronze National Quality Award gives your organization a strong foundation for the second step—the Silver – Achievement in Quality Award​ level.  

Questions about the contents of this program may be directed to

 Bronze Application & Resources

Essential Resources

 ‭(Hidden)‬ 2021 Bronze Key Dates

June 3, 2021

 Silver Award

About the Silver Award

The second step in the AHCA/NCAL National Quality Award Program is the Silver – Achievement in Quality Award. 

At the Silver Award level, applicants continue to learn and develop effective approaches that help improve performance and health care outcomes. The Silver criteria, based on the Baldrige Excellence Framework, provide applicants with a thorough assessment of how their organization works, its effectiveness, and tools for improvement in their approaches. The Silver level gives a clear pathway for recipients moving to the highest honor of recognition, the Gold – Excellence in Quality Award. 

Applicants must receive a Bronze – Commitment to Quality​ Award before applying at the Silver level. 

Questions about the contents of this program may be directed to

 Silver Application & Resources

Essential Resources
Supporting Documents
Supporting Documents for Assisted Living

 ‭(Hidden)‬ 2021 Silver Key Dates

June 24, 2021

 Gold Award

About the Gold Award

The final step in the AHCA/NCAL National Quality Award Program is the Gold – Excellence in Quality Award. Recipients of the Gold Award are considered the best of the best in the profession.

​At the Gold Award level, applicants must show superior performance in areas of the criteria including leadership, strategic planning, and customer and staff satisfaction. By completing the Gold level criteria, organizations take their quality journey to a higher level through the valuable feedback received in the application process and thereby reaching organizational goals. Gold applicants address the Baldrige Excellence Framework in its entirety.

Applicants are required to receive the Bronze – Commitment to Quality and Silver – Achievement in Quality​ Awards before applying at the Gold level. 

Questions about the contents of this program may be directed to

Facility Spotlight

2021 Gold Award:

2020 Gold Award:​ ​​​

 Gold Application & Resources

Essential Resources
Supporting Documents
Supporting Documents for Assisted Living

 ‭(Hidden)‬ 2021 Gold Key Dates

 About The Program

​The AHCA/NCAL National Quality Award Program helps you to evaluate your organization’s strengths and opportunities, identify critical areas for improvement, and implement a plan to be stronger, more resilient, and suc​c​essful than ever before. ​​​​​​​​​​​​The ​​three-level program evaluates long term care organizations capabilities against nationally recognized standards for excellence, making it one of the most comprehensive and cost-effective performance assessments available to providers. Each progressive award levels— Bronze – Commitment to Quality, ​​Silver - Achievement in Quality, and Gold – Excellence in Quality, requires a more detailed demonstration of superior performance. Learn more​​​​​ about the value of the program.​



2023 National Quality Award Applications Available Now National Quality Award Applications Available Now5/9/2022 4:00:00 AMThe AHCA/NCAL National Quality Award Program is excited to announce that the 2023 application year is now open. For the first time, application packets are available three months earlier than previous years so that skilled nursing care centers and assisted living communities can begin to prepare. <br><br>We encourage members to take advantage of this additional time to download application packets and materials and to begin planning, reviewing and gathering relevant data.<div> <br><div style="text-align:center;"><span class="ms-rteFontSize-4"><strong><a href="/Quality/National-Quality-Award-Program/Pages/default.aspx" data-feathr-click-track="true" target="_blank">Start Today</a></strong></span> </div><br><strong>WHY APPLY</strong><br>The <a href="/Quality/National-Quality-Award-Program/Pages/default.aspx" data-feathr-click-track="true" target="_blank">National Quality Award Program</a> is a rigorous three-level process (Bronze, Silver, and Gold) that evaluates an organization's capabilities against nationally recognized standards for excellence. The program provides a pathway to improved outcomes in areas including care, workforce, leadership and operations. <br><br>The Value of Applying <br><ul><li>An outside perspective </li><li>Learning from the feedback </li><li>Team building </li><li>Becoming stronger and more resilient </li><li>A focus on results </li><li>Recognition and pride </li><li>A commitment to the process leads to better occupancy rates and prepare providers to meet regulatory demands.<br></li></ul><strong><div><strong style="font-size:11pt;"><br></strong></div><div><strong style="font-size:11pt;">DATES TO KNOW</strong><br></div></strong><ul><li>May 9 - Application packets and materials available to download </li><li>May 16-18 - Quality Award workshops, sessions and LED Talks at <a href="/Education-Events/Quality-Summit/Pages/default.aspx" data-feathr-click-track="true" target="_blank">Quality Summit</a> </li><li>September 15 - Portal opens for application and Intent to Apply (ITA) submissions </li><li>October 9-12 – <a href="" data-feathr-click-track="true" target="_blank">AHCA/NCAL Convention & Expo​</a> and 2022 Quality Award Ceremony </li><li>November 10 – ITA deadline </li><li>January 26, 2023 – Application deadline </li><li>Summer 2023 – Bronze, Silver, and Gold Award notifications </li></ul><strong><div><strong><br></strong></div>​HAVE QUESTIONS?</strong> <br>Email the National Quality Award team at <span style="font-size:12pt;line-height:107%;font-family:arial, sans-serif;"><a href="" title="" data-feathr-click-track="true" target="_blank"></a></span>. <br><p>     <br><br></p></div>
Get Ready for the 2023 Quality Award Year at Quality Summit Ready for the 2023 Quality Award Year at Quality Summit4/19/2022 4:00:00 AM<p>​Join us for AHCA/NCAL's <a href="/Education-Events/Quality-Summit/Pages/default.aspx" data-feathr-click-track="true" target="_blank">Quality Summit</a> May 16-18 and start preparing for the 2023 National Quality Award year. Sessions have been curated by knowledge experts to share innovative practices and ideas that can be implemented immediately and help attendees begin writing their Quality Award applications.<br></p><p style="text-decoration:underline;"><strong>Starting at Bronze</strong></p><p>Are you planning to apply for a 2023 National Bronze Quality Award? Be sure to attend the four-Part Bronze Quality Award Workshop throughout the conference.​ Participants will respond to all criteria of the 2023 Bronze Award using a combination of case studies, videos, lectures and feedback. By the end of the fourth workshop your application will be complete and ready to submit!  </p><p><strong>TUESDAY, MAY 17, 2022: 11 a.m. - 12:15 p.m. Eastern</strong></p><ul><li>Bronze Quality Award Workshop: Part I</li></ul><p><strong>TUESDAY, MAY 17, 2022: 2:00 p.m. - 3:15 p.m. Eastern</strong></p><ul><li>Bronze Quality Award Workshop: Part II<br></li></ul><p><strong>TUESDAY, MAY 17, 2022: 3:45 p.m. - 5:00 p.m. Eastern</strong></p><ul><li>Bronze Quality Award Workshop: Part III</li></ul><p><strong>WEDNESDAY, MAY 18, 2022: 8:45 a.m. - 10:00 a.m.  Eastern</strong></p><ul><li>Bronze Quality Award Workshop: Part IIII</li></ul><p style="text-decoration:underline;"><strong></strong></p><p style="text-decoration:underline;"><strong>​Silver Award Ready</strong></p><p>Is your center or community thinking about applying for a 2023 National Silver Quality Award? If so, be sure to attend the Silver Quality Award session. Designed for centers that have received a Bronze Award, this workshop will focus on determining your readiness to apply at the Silver level using the Silver Self-Assessment. </p><p><strong>TUESDAY, MAY 17, 2022: 3:45 p.m. - 5:00 p.m. Eastern</strong></p><ul><li>Silver Quality Award session</li></ul><p> <br></p><p style="text-align:center;"><strong>A complete list of over 30 education programs is available on the Quality Summit </strong><a href="/Education-Events/Quality-Summit/Pages/default.aspx" data-feathr-click-track="true" target="_blank"><strong>website</strong></a><strong>.</strong></p><p style="text-align:center;"><a href="/Education-Events/Quality-Summit/Pages/default.aspx" data-feathr-click-track="true" target="_blank"><strong class="ms-rteFontSize-4">REGISTER TOD​AY!</strong></a><br></p><p>​<br></p>
Four-Part Bronze Quality Award Workshop Bronze Quality Award Workshop4/12/2022 4:00:00 AM​Get ready for the National Quality Award 2023 Program year at AHCA/NCAL's Quality Summit from May 17-18, 2022.<br><div style="text-align:center;"><a href="/Education-Events/Quality-Summit/Pages/default.aspx" data-feathr-click-track="true" target="_blank"><strong>It's not too late to register and join us in Florida!</strong></a></div><div><br></div>Join us for a four-part interactive workshop and get all of your questions answered by our Quality Award knowledge experts. NOTE: Participants must attend all four parts of the workshop.<br><br><strong>​TUESDAY, MAY 17, 2022: 11 a.m. - 12:15 p.m. Eastern</strong><div><strong></strong><div><ul><li><strong>​Bronze Quality Award Workshop: Part I</strong></li><li><strong>Speakers: </strong>Meghan K. Karstetter, MSHS, Manager, Quality Improvement, AHCA/NCAL, Tim Case, MA, MSed, Administrator, AHCA/NCAL National Quality Award Program, AHCA, Leah Chambers, MHA, Quality Improvement Manager, AHCA/NCAL</li><li><strong>​Description: </strong>Take the first step. Participants will respond to all criteria of the 2023 Bronze Award. Using a case study, lectures, videos, sharing and feedback, participants will complete a Bronze application for their center during the workshop.</li><li><strong>Learning Objectives:</strong></li></ul></div><div></div></div><blockquote style="margin:0px 0px 0px 40px;border:none;padding:0px;"><div><div><div><div><div> - Participants will produce a complete or near complete Bronze application.</div></div></div></div></div><div><div><div><div><div> - Participants will become aware of ways by which the Bronze criteria can form the foundation       for a robust quality improvement culture.<br></div></div></div></div></div><div><div><div><div><div> - Participants will become aware of ways in which preparing a Bronze application can help the       facility set meaningful priorities.</div></div></div></div></div><div><div><div><div><div> - Participants will understand ways to leverage the insight gained through the Bronze application     to align management, the workforce, priorities, and quality efforts.</div></div></div></div></div></blockquote><div><div><div><div><br></div><div><strong>​TUESDAY, MAY 17, 2022: 2:00 p.m. - 3:15 p.m. Eastern</strong><br></div><div><ul><li><strong>Bronze Quality Award Workshop: Part II</strong></li></ul></div><div><strong>​</strong><br></div><div><strong>​TUESDAY, MAY 17, 2022: 3:45 p.m. - 5:00 p.m. Eastern</strong><br></div><div><ul><li>​<strong>Bronze Quality Award Workshop: Part III</strong></li></ul></div></div><br></div><div><div><strong>WEDNESDAY, MAY 18, 2022: 8:45 a.m. - 10:00 a.m.​ Eastern</strong><br></div><div><ul><li>​<strong>Bronze Quality Award Workshop: Part IIII</strong></li></ul></div></div></div><div style="text-align:center;"><br></div><div style="text-align:center;"><a href="/Education-Events/Quality-Summit/Pages/default.aspx" data-feathr-click-track="true" target="_blank"><span class="ms-rteFontSize-4">R</span><span class="ms-rteFontSize-4">egister </span><span class="ms-rteFontSize-4">Today!</span><br></a><br></div>
CMS Keynote and LED Talks Featured at AHCA/NCAL Quality Summit Keynote and LED Talks Featured at AHCA/NCAL Quality Summit4/5/2022 4:00:00 AM<p>It's not too late If you have not registered for <a href="/Education-Events/Quality-Summit/Pages/default.aspx" data-feathr-click-track="true" target="_blank">AHCA/NCAL's Quality Summit</a> from May 16 to May 18 at The Gaylord Palms Resort & Convention Center in Kissimmee, Florida. <span style="text-align:center;font-size:11pt;">Reserve your space by </span><a href="/Education-Events/Quality-Summit/Pages/default.aspx" data-feathr-click-track="true" target="_blank" style="text-align:center;font-size:11pt;">registering</a><span style="text-align:center;font-size:11pt;"> today!</span><span style="font-size:11pt;"> </span></p><p>Next month's event, the first in two years, will feature opening keynote Dr. Lee A. Fleisher, Chief Medical Officer and Director of the Centers for Medicare and Medicaid Services (CMS) Center for Clinical Standards and Quality, closing keynote Jerald Cosey, ​and back by popular demand, <em>Provider</em> magazine's LED Talks. <span style="color:#555555;font-size:14.6667px;background-color:#ffffff;">Plus, enjoy 30 sessions focused on workforce, clinical and survey, and the National Quality Award Program to prepare for the 2023 application year.</span><br></p><p><strong>Opening General Session – Tuesday, May 17, 2022, at 9:30 a.m. ET</strong></p><p><ul><li><strong style="font-size:11pt;">Keynote: </strong><span style="font-size:11pt;">Dr. Lee Fleisher will kick off Quality Summit with an update from ​the Clinical Standards and Quality division of CMS.</span></li></ul><strong></strong></p><p><strong></strong></p><p><strong>Closing General Session – Wednesday, May 18, 2022, at 10:30 a.m. ET</strong><br></p><blockquote style="margin:0px 0px 0px 40px;border:none;padding:0px;"></blockquote><strong style="font-size:11pt;"><ul><li><strong style="font-size:11pt;">​​​​LED Talk</strong></li></ul></strong><blockquote style="margin:0px 0px 0px 40px;border:none;padding:0px;"><strong style="font-size:11pt;">​Resilience: The Power to Change the Story</strong><span style="font-size:11pt;">: In this powerful talk, Mike Hensley, co-owner of Burgess Square Healthcare Centre, an independent nursing facility in Illinois, will share how he and his staff overcame a tsunami of barriers before and during the pandemic that led to transformational victories, including earning a 2020 National Gold Quality Award.</span></blockquote><blockquote style="margin:0px 0px 0px 40px;border:none;padding:0px;"><strong style="font-size:11pt;"><br></strong></blockquote><strong style="font-size:11pt;"><ul><li><strong style="font-size:11pt;">​​LED Talk</strong></li></ul></strong><span style="font-size:11pt;"></span><blockquote style="margin:0px 0px 0px 40px;border:none;padding:0px;"><p><strong>Success is the Product of Daily Habits</strong>: Maryruth Butler, president of Cascadia Healthcare North in Idaho, Montana, and Washington, will share how daily habits drive and sustain success that enables organizations to be resilient in turbulent times, the challenge of engaging new leaders, and lessons learned.<br></p><p><br></p></blockquote><strong style="font-size:11pt;"><ul><li><strong style="font-size:11pt;">​​​Keynote: </strong><span style="font-size:11pt;">Jerald Cosey, a senior health care leader, patient advocate, will close out the event with his keynote address, What's Next? The Power of COVID Conviction to Advance Senior Healthcare Leadership.</span></li></ul></strong><blockquote style="margin:0px 0px 0px 40px;border:none;padding:0px;"><br></blockquote><p><strong style="font-size:11pt;">​30 Sessions Focused on Workforce, Clinical, Survey and the Baldrige Criteria: </strong><span style="font-size:11pt;">Quality Summit will also offer 30 sessions on topics focused on leadership, recruitment and retention, infection prevention and PDPM with a special focus on the Baldrige Criteria, the foundation of the AHCA/NCAL National Quality Award Program. A complete list of education programs is on the </span><a href="/Education-Events/Quality-Summit/Pages/default.aspx" data-feathr-click-track="true" target="_blank" style="font-size:11pt;">website</a><span style="font-size:11pt;">.</span><br></p><ul><li><a href="/Education-Events/Quality-Summit/Pages/default.aspx" data-feathr-click-track="true"><strong>Workforce</strong></a>: PHI will discuss the current state of the direct care workforce and share practical lessons, best practices, and strategies that help expand targeted recruitment and center a culture of retention to disrupt the cycle of turnover and stabilize direct care staffing. This and five other workforce sessions will address leadership, building trust among staff, residents and families, strategic planning, diversity, equity and inclusion, and more. </li></ul><ul><li><a href="/Education-Events/Quality-Summit/Pages/default.aspx" data-feathr-click-track="true" target="_blank"><strong>Clinical</strong></a><strong>:</strong> In clinical practice sessions, attendees will learn how they can use Quality Assurance and Performance Improvement (QAPI) to drastically improve your business, discuss trauma informed care and how to operationalize to patient care, and explain how to review your community's data to lay out a plan to utilize huddles to drive quality improvement. </li></ul><ul><li><a href="/Education-Events/Quality-Summit/Pages/default.aspx" data-feathr-click-track="true" target="_blank"><strong>Survey</strong></a>: Choose from four different sessions focusing on current national trends in emergency operations plan review, survey activity, citations, and severity. The sessions will discuss the high priority areas of focus identified by CMS, as well as demonstrate methods and tools that a facility leader can utilize in their day-to-day processes to help focus on individualized survey priorities and share tools and resources to prepare for a potential OSHA inspection.</li></ul><ul><li>​<strong>The National Quality Award Program</strong> will offer the following opportunities in advance of the 2023 application year:<br></li></ul><ul><ul><li>Four-part Bronze Quality Award Workshop</li><li>Customer Satisfaction Lessons from Gold Quality Award Recipients</li><li>What Needs to Happen Today for a Successful Tomorrow</li><li>Leadership: Helping Others Succeed</li><li>Silver Quality Award Session</li></ul></ul><p> </p><p style="text-align:center;"><a href="/Education-Events/Quality-Summit/Pages/default.aspx" data-feathr-click-track="true" target="_blank"><span class="ms-rteFontSize-3"><strong>We hope to see you in Florida.</strong></span><br class="ms-rteFontSize-3"><span class="ms-rteFontSize-3"><strong>REGISTER TODAY!</strong></span><br></a></p><p>​<br><br></p>