Earning a Quality Award is an achievement that demonstrates the assisted living community’s commitment to delivering quality care and services to its residents. Being a recipient of a Quality Award distinguishes your assisted living community from assisted living communities.
The award levels are:
- Bronze for Assisted Living – Commitment to Quality applicants begin their quality journey by developing an organizational profile including vision and mission statements, an awareness of their environment and customers’ expectations, and a demonstration of their ability to improve a process.
- Silver – Achievement in Quality applicants demonstrate a level of achievement in their quality journey through good performance outcomes that have evolved from how they embrace the core values and concepts of visionary leadership, focus on the future, resident-focused excellence, management by innovation, and focus on results and creating value.
- Gold – Excellence in Quality applicants must show superior performance over time that is based on their systematic approaches to leadership; strategic planning, focus on customers, measurement, analysis and knowledge management, workforce focus, process management and results. Gold applicants address the complete Baldrige Criteria for Performance Excellence in Health Care.
Every year recipients are recognized at the AHCA/NCAL Annual Convention & Expo. To view the 2012 recipients click here
For more information and applicant resources visit qa.ahcancal.org
If you have questions e-mail the Quality Award program staff at firstname.lastname@example.org