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 From Our Bookstore

The Staff Stability Toolkit with CD-ROM

Staff Stability


 The Issue

Those who work most closely with residents are at the core of providing quality care. Research shows that satisfied staff contributes to greater quality of life of the residents in assisted living communities and provide better quality of care.
With a more satisfied, well-trained, and committed staff, providers see increased retention rates and fewer work-related incidents and injuries to the workforce, all of which contribute to better overall performance of the community. The more consistent and dedicated the staff is, the more they understand and are able to effectively respond to each person’s needs – reinforcing the long term care profession’s commitment to delivering person-centered care.

 Ideas to Get Started

  • ​See how much staff turnover is costing your organization with the AHCA/NCAL’s Cost of Turnover Calculator
  • Start tracking turnover and retention on LTC Trend Tracker and benchmark to your peers
  • Conduct annual staff satisfaction surveys to identify areas for improvement
  • Empower employees to participate in quality improvement projects, including to recognize and resolve issues, so they are more invested with the organization

 Track Your Progress



AHCA/NCAL Toolkit: 4 Key Strategies to Retain New Hires and Reduce Employee Turnover (login required)
Additional Resources


  • Starting on Day One

    Rachel Benda of The Kensington in Fort Madison, IA talks about how they improve staff stability by offering new hires lunch with their supervisor in the resident dining room. The Kensington was one of four assisted living communities to demonstrate it achieved all four of NCAL's Quality Initiative goals in 2017.


  • Helping Staff Connect

    ​Jayne Prince of The Willows Assisted Living in Neligh, NE talks about how they improve staff stability by building a family-like atmosphere between residents and staff, as well as supporting staff with continuing education. The Willows Assisted Living was one of four assisted living communities to demonstrate it achieved all four of NCAL's Quality Initiative goals in 2017.


  • 2017 NCAL Administrator of the Year - Erin Jones

    ​Recognizing excellent staff members is one way to help increase staff stability. The NCAL Awards Program allows members to nominate team members for administrator, nurse and caregiver of the year.


​DISCLAIMER: The AHCA/NCAL quality programs’ contents, including their goals and standards, represent some preferred practices, but do not represent minimum standards or expected norms for skilled nursing and/or assisted living providers. As always, the provider is responsible for making clinical decisions and providing care that is best for each individual person.​