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 Fast Facts

  • 19.2% of the 1.5 million nurses in long term care sector work in residential care communities
  • 82.1% of the nursing staff in residential care are CNAs
  • 95% of assisted living communities have a licensed nurse available, on-site or on-call, 24 hours a day

 From Our Bookstore

The Staff Stability Toolkit with CD-ROM

Staff Stability

Those who work most closely with residents are at the core of providing quality care. Research shows that satisfied staff contributes to greater quality of life of the residents in assisted living communities and provide better quality of care.
With a more satisfied, well-trained, and committed staff, providers see increased retention rates and fewer work-related incidents and injuries to the workforce, all of which contribute to better overall performance of the community. The more consistent and dedicated the staff is, the more they understand and are able to effectively respond to each person’s needs – reinforcing the long term care profession’s commitment to delivering person-centered care.
AHCA/NCAL Toolkit: 4 Key Strategies to Retain New Hires and Reduce Employee Turnover (login required)
Additional Resources

Char-Mac Assisted Living


Jeanine Chartier shares how programs they have implemented to support their staff led to low turnover in their communities.

Chelsea Senior Living

New Jersey, New York and Pennsylvania

NCAL Workforce Chair, Roger Bernier, discusses the importance of programs that impact staff satisfaction.

Share your community's story on increasing customer satisfaction

​DISCLAIMER: The AHCA/NCAL quality programs’ contents, including their goals and standards, represent some preferred practices, but do not represent minimum standards or expected norms for skilled nursing and/or assisted living providers. As always, the provider is responsible for making clinical decisions and providing care that is best for each individual person.​