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Phase II: Achievement in Quality

In Phase 1 you laid the foundation for a CQI culture.


It’s now time to build upon that foundation!

  • Develop approaches that are systematic and integrated throughout your center
  • Recognize and reward your employees as highly valued individuals
    • Nelson, Bob, Ph.D. (1994). 1001 Ways to Reward Your Staff. Workman Publishing, New York.
    • Handbook for Improvement- 3rd Edition.  Executive Learning, Inc.
    • Buckingham, Marcus and Coffman, Curt. (1994). First Break All the Rules.  Simon & Schuster, New York.
    • Gostick, Adrian and Elton, Chester (2009).  The Carrot Principle.  O.C. Tanner Company, New York.
    • AHCA Quality Improvement Committee (2009).  Improving Staff Satisfaction: What Nursing Home Leaders are Doing.
  • Achieve sustainable positive clinical outcomes
  • Continue your quality journey by applying for the Silver level AHCA/NCAL National Quality Award
See the Baldrige assessment tool

Embrace the journey!