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Phase III: Excellence in Quality

  In Phase II you took the steps necessary to achieve success in CQI.  

Now it’s time to sustain the gains!

  • Consistently measure and evaluate outcomes using benchmarks
  •  Deploy approaches and communicate results to all stakeholders
  •  Solicit feedback from employees and customers
  •  Make systemic adjustments as necessary
  •  Compare results to strategic objectives
  •  Continue your quality journey by applying for the Gold Level AHCA/NCAL National Quality Award.
  • www.ahcancal.org
  • www.baldrige.nist.gov  

Go for the Gold!

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