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 Quick Sheets


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Customer Satisfaction

Similar to many other professions, the happiness and peace of mind of residents and their families is paramount to skilled nursing care centers. That is why the Association has made great progress in identifying a customer satisfaction survey—CoreQ—that can be uniformly used by long term and post-acute care providers.  

The profession lacks a national data source that would allow the measurement of satisfaction across all long term and post-acute care providers. AHCA/NCAL has developed a core set of customer satisfaction questions to address that challenge. The CoreQ—consisting of three questions for long-stay residents/family members and four for short-stay—has been independently tested as a valid and reliable measure of customer satisfaction. To learn more about the CoreQ, please visit the CoreQ website.

For the latest progress data, click here.
AHCA and NCAL can only measure progress by the number of members who upload their CoreQ results in LTC Trend Tracker sm. Most satisfaction vendors have agreed to add the CoreQ to their questionnaires. Members are encouraged to submit their results today or have their vendor submit on their behalf. For instructions on how to upload results click here or contact for assistance.
​DISCLAIMER: The AHCA/NCAL quality programs’ contents, including their goals and standards, represent some preferred practices, but do not represent minimum standards or expected norms for skilled nursing and/or assisted living providers. As always, the provider is responsible for making clinical decisions and providing care that is best for each individual person.