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Assessing Satisfaction In Health and Long-Term Care

Customer Satisfaction


 The Issue

Listening to the needs and wishes of our residents and their loved ones is how assisted living providers ensure person-centered care. Research also shows that communities with the highest rates of satisfaction perform better in other organizational outcomes.

 Ideas to Get Started

  • ​Work with your customer satisfaction vendor to add CoreQ into your surveys
  • Upload your CoreQ data to LTC Trend Tracker to benchmark with your peers
  • Utilize additional questions in your satisfaction surveys to identify and address areas for improvement
  • Share results with resident and family councils and staff, utilizing feedback
  • Develop a process for addressing and responding to complaints
  • Utilize feedback to assist in prioritizing quality improvement projects.

 Track Your Progress





​DISCLAIMER: The AHCA/NCAL quality programs’ contents, including their goals and standards, represent some preferred practices, but do not represent minimum standards or expected norms for skilled nursing and/or assisted living providers. As always, the provider is responsible for making clinical decisions and providing care that is best for each individual person.​