AHCA/NCAL has developed a core set of customer satisfaction questions to allow consistent measurement of satisfaction across all long term care settings, which supports the Quality Initiative. This questionnaire, called "CoreQ" has been independently tested as a valid and reliable measure.
CoreQ has four questions for assisted living communities:
- In recommending this facility to your friends and family, how would you rate it overall?
- Overall, how would you rate the staff?
- How would you rate the care you receive?
- Overall, how would you rate the food?
Members can upload and track their CoreQ results in AHCA/NCAL's LTC Trend Tracker.
The association is working with many of the customer satisfaction vendors to add the CoreQ questions to their existing questionnaires or administer just the CoreQ questionnaire. A list of vendors that have added the CoreQ to their questionnaires can be found below.
(as of March 15, 2016)
If you don’t see your customer satisfaction vendor on this list, or you are a vendor and would like to be on the list or learn more please contact Lindsay B. Schwartz at firstname.lastname@example.org. If your community doesn’t use a customer satisfaction vendor, Nicholas Castle, Ph.D. will be able to administer only the CoreQ for a fee. You can contact Dr. Castle at CastleN@Pitt.edu.