Skip Ribbon Commands
Skip to main content
 

 From Our Bookstore

 
Assessing Satisfaction In Health and Long-Term Care
print/style%20library/AHCA/images/iconFacebook.png/style%20library/AHCA/images/iconLinkedIn.png/style%20library/AHCA/images/iconTwitter.png/style%20library/AHCA/images/iconMail.png

Customer Satisfaction

 
 

 The Issue

 
Listening to the needs and wishes of our residents and their loved ones is how assisted living providers ensure person-centered care. Research also shows that communities with the highest rates of satisfaction perform better in other organizational outcomes.
 

 Ideas to Get Started

 
  • ​Work with your customer satisfaction vendor to add CoreQ into your surveys
  • Upload your CoreQ data to LTC Trend Tracker to benchmark with your peers
  • Utilize additional questions in your satisfaction surveys to identify and address areas for improvement
  • Share results with resident and family councils and staff, utilizing feedback
  • Develop a process for addressing and responding to complaints
  • Utilize feedback to assist in prioritizing quality improvement projects.
 

 Track Your Progress

 
 

 Resources

 
 

 Stories

 
​DISCLAIMER: The AHCA/NCAL quality programs’ contents, including their goals and standards, represent some preferred practices, but do not represent minimum standards or expected norms for skilled nursing and/or assisted living providers. As always, the provider is responsible for making clinical decisions and providing care that is best for each individual person.​
.