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About Our Program
AHCA/NCAL supports many quality initiatives and approaches for achieving performance excellence. Ultimately, we believe that achieving and sustaining performance excellence requires a systems perspective such as the one developed by the Malcolm Baldrige National Quality Award
program. The learning tracks for the quality symposium have been developed from this framework. The sessions are defined in two ways – by the degree of difficulty of the concepts presented and by where they fall within the Baldrige framework.
Session Designations
Quality and performance excellence is more of a journey than a program. The journey must start with an understanding of how the concepts of continuous quality improvement are different from the traditional ways that most organizations function. We recognize that people are at different stages of the quality journey. The key to quality improvement is being willing to honestly assess where you are. To that end we have designated session content appropriate as follows:
Track Designations – Based on Malcolm Baldridge Criteria
- Leadership Track
The Leadership Track groups together the categories of leadership, strategic planning, and customer and market focus. These categories are placed together to emphasize the importance of a leadership focus on strategy and customers. The effectiveness of the approaches, deployment, and alignment of these categories is central to achieving and sustaining results. Leaders must also learn from the feedback they get from organizational and process outcomes. Programs in this track will enable you to learn how facilities with demonstrated success are approaching these key leadership categories.
- Results Track
The Results Track groups together the categories of workforce focus, process management, and results. Your organization’s workforce and key processes accomplish the work of the organization that yields your overall performance results. All actions point toward results achieved through effective and sustainable processes and people. Programs in this track will enable you to learn how facilities with demonstrated success are approaching these key leadership categories.
- Information Systems Track
Measurement, analysis, and knowledge management are critical to the effective management of your organization and to a fact-based, knowledge-driven system for improving performance and competitiveness and serve as a foundation for the performance management system. Programs in this track will enable you to learn how facilities with demonstrated success are approaching these key leadership categories.