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Conference Agenda

Continuing Education Credits (CEU Credits)

NCAL has requested 10.25 hours of continuing education approval for nursing home administrators, assisted living administrators, and nurses. Individuals seeking approval for all other professional licensures must file independently and should contact professional development staff for the materials needed.

MONDAY, March 12, 2012

3:00pm - 7:00pm

Registration

TUESDAY, March 13, 2012

7:00am – 4:15pm 7:30am – 8:30am 8:30am – 9:00am	Registration Breakfast Welcome and Introductions
9:00am - 10:00am	KEYNOTE SPEAKER
	CAM MARSTON Four Generations: One Workplace Employers and managers need to understand the attitudes and expectations of each of the four generations so they can best work with each. The days of “treat everyone the same” are no longer with us. Now we must accept the needs and desires of the individual. Learn what causes the generations to differentiate from one another. How each of the four generations in the workplace impacts your bottom line, and how to best work with, and effectively market and sell to, each distinct group. How your organization can make sure each of the four generations learns to cooperate and work together successfully. What motivates each generation, and how this can help your organization attract and retain talent and customers.
10:00am - 10:15am	Break
10:15am - 11:45am	*CONCURRENT SESSIONS*
	(Some sessions may fill. Please have an alternate session selected.)
LEGAL TRACK
Using Lessons from Patient Safety to Manage Risks in Senior Living Communities	DENISE SHOPE, Risk Management Consultant, Riggs, Counselman, Michaels and Downes, Inc., Baltimore, MD CAROL MIGINSKY, Risk Management Consultant, Riggs, Counselman, Michaels and Downes, Inc., Baltimore, MD	The ideas and principles of patient safety are proven effective in mitigating risk. Most of what we have learned about patient safety has been developed for the traditional acute care models but can be easily applied in assisted living senior communities. This program is designed to explain how patient safety concepts can be used to help improve resident outcomes, facilitate the culture of safety in our senior living communities and mitigate the medical risks that loom in assisted living facilities.
OPERATIONS TRACK
Going Beyond Resident Satisfaction to Create Resident Advocates!	ANDRE BOYKIN, Managing Partner, Capital, Idea, Weston, FL	Leaders work hard at dealing with resident and family concerns and strive to satisfy their needs. Having satisfied residents is not enough, however, in today’s competitive market. Facilities need to go further. This revealing and solution-oriented session will help leaders see things in a new way. Participants will see how to create teams that are focused on creating not just satisfied residents, but advocates in their communities. In this session we explore how the leadership and management teams can create a Resident Awareness Culture throughout the organization.
*PR/CUSTOMER RELATIONS/ MEDIA TRACK*
Minimizing Technology and Social Media Risks — Resident Information Protection Meeting Modern Reality	BRIAN PURTELL, Partner, DeWitt Ross & Stevens, S.C., Madison, WI	The challenges to protect resident information are particularly difficult when such information takes a digital form. Further complications arise with the social media explosion where nearly all your staff can create exposure through casual communication or through malice. This session will discuss steps providers can take to minimize their risks associated with technology and social media, including training materials you can use for your staff in-service. In addition, as consumer demands for more electronic bells and whistles increase, steps taken now may reduce the potential that your effort to provide enhanced services will create headaches down the road.
11:45am - 1:00pm	Lunch
1:00pm - 2:30pm	*CONCURRENT SESSIONS*
	(Some sessions may fill. Please have an alternate session selected.)
LEGAL TRACK
The First 24 Hours After a Major Medical Event	CAROL MIGINSKY, Risk Management Consultant, Riggs, Counselman, Michaels and Downes, Inc., Baltimore, MD DENISE SHOPE, Risk Management Consultant, Riggs, Counselman, Michaels and Downes, Inc., Baltimore, MD GAIL SHERIDAN, Partner, Tealwood Care Centers, Bloomington, MN	This presentation is designed to help assisted living providers improve their risk management programs by understanding the unique fundamentals of risk management in assisted living communities, and by knowing how a rapid and effective response to an adverse event can mitigate risk for your organization. What you do and what you don’t do after an unfortunate incident that results in a resident injury or death can have a significant impact on the legal outcome and your communities’ reputation.
OPERATIONS TRACK
Higher Acuity: Risk or Reward?	JOSH ALLEN, Registered Nurse, American Assisted Living Nurses Association, Wildomar, CA	We all know that acuity is on the rise in assisted living; due in part to consumers who wish to age in place as well as prospective residents and family members putting off move-in decisions until later into the disease processes. Higher acuity contributes to numerous areas of risk for providers, including wandering/elopement, falls, medication management, medical emergencies, hospice care, and much more. This session will explore the potential benefits and pitfalls of caring for residents with higher acuity medical and cognitive needs. Making use of available nursing resources to minimize risk will also be discussed.
*PR/CUSTOMER RELATIONS/ MEDIA TRACK*
The Camera, the Microphone, and the Interview (Part 1 of 2)	GREG CRIST, Vice President, Public Affairs, American Health Care Association, Washington, DC CLAIRE NAVARO, Public Affairs, American Health Care Association, Washington, DC	Something went wrong in your community and a reporter is on your doorstep. How do you handle an interview, a misleading news article, or questions from local media? Part one of this two-part series takes you through the ins and outs of how to handle yourself in an interview, including what to say and what not to say and the importance of all communications from you, your community, and your staff. What is said or written is critical to weathering a public image storm. This session will show you how to avoid the mistakes that could lead to financial distress or denigration of your reputation and how to win back trust and credibility. Also learn how these same communication principles can be used effectively with lawmakers.
2:30pm - 2:45pm	Break
2:45pm - 4:15pm	*CONCURRENT SESSIONS*
	(Some sessions may fill. Please have an alternate session selected.)
LEGAL TRACK
Admission, Discharge and the Difficult Resident	SUSAN KAYSER, Attorney, Duane Morris LLP, New York, NY	Assisted living communities frequently face difficult situations when a resident presents problems such as inappropriate behavior, refusal of transfer to a higher level of care or failure to pay for services rendered. This session will cover how to reduce the risk of lost revenues, regulatory censure, lawsuits and operational disruption as a result of such issues. Using examples from situations faced by her clients, Ms. Kayser will discuss recommended residency agreement provisions, effective communications with the resident and family members, determining whether discharge is advisable and the discharge process.
OPERATIONS TRACK
Reinvent This!	JIM MATHIS, The Mathis Group, Lexington, SC	Everybody can reinvent themselves in a challenging economy incorporating simple, bold truths. This is an interactively challenging and value-changing presentation that makes reinvention easy. The economy isn’t down; it’s different! With recent events, the realities of your business have changed permanently. No matter what, the next year is probably the end of the way most of us do business. 72% of the world’s organizations will have to reinvent the way they do business in the next two years! The truth is that the business we’re in is not determined by us but rather by the need or want that is satisfied when the customer buys our product or service. Answer questions and hear interactive stories about amazing turn-arounds and reinventions from companies who took advantage of the opportunities of a different economy and turn them into your template for success.
*PR/CUSTOMER RELATIONS/ MEDIA TRACK*
The Camera, the Microphone, and the Interview (Part 2 of 2)	GREG CRIST, Vice President, Public Affairs, American Health Care Association, Washington, DC CLAIRE NAVARO, Public Affairs, American Health Care Association, Washington, DC	With the information you have learned in part one you are ready for your interview...or are you? Practice the techniques and guidelines provided in “The Media, Public Relations, and You” in real-world scenarios and hear from experts and your peers on how well you performed. This interactive, case-based session will test your skills and help build your confidence so that you are prepared when the media arrives, incorrect information is reported, or your representative wants an overview of your profession. Be prepared for a fast-paced, participation-driven event.
5:00pm - 7:00pm	Reception

WEDNESDAY, March 14, 2012

7:00am – 10:00am 8:30am – 9:15am	Registration Breakfast
9:15am - 10:45am	*CONCURRENT SESSIONS*
	(Some sessions may fill. Please have an alternate session selected.)
LEGAL TRACK
Risk Management Tips for the Safe Operation of Electronic Mobility Vehicles	SHEILA SALISBURY, Claims Consultant, Riggs, Counselman, Michaels and Downes, Inc., Baltimore, MD	There are more elderly people in the U.S. than ever before. These older people demand a more active lifestyle. Electronic Mobility Vehicles (EMV’s) can make daily life more pleasurable for senior citizens living in continuing care retirement communities (CCRC’s). They can aid independence, and the ability to get around an apartment or out in public can be a major boost to a person’s self worth. EMV’s can reduce dependence on others in performing common everyday tasks. However, as with much new technology, there are risk management considerations with respect to EMV’s in communal settings. The most obvious is the safe movement around the community. The CCRC should consider striking a balance between reasonable accommodations for residents operating EMV’s and the safety of all residents in the community.
OPERATIONS TRACK
Managing Challenging Behaviors Through Effective Staff to Staff Communication	DIANA WAUGH, Waugh Consulting, Waterville, OH	“I just don’t know what to do with her. She’s confused and wanders and hits.” “He is just trying to manipulate the staff.” Dealing with behaviors exhibited by confused residents requires an understanding of motivation, a desire to learn who the resident really is, and the drive to find out what they want to do and then the willingness to help them get it done. But that is only the first step! Communicating resident information requires staff members who can communicate effectively with co-workers. Specific communication techniques will include working effectively with negative co-workers and staff members from different disciplines. This session will focus on resident centered factors that impact behaviors while looking at communication techniques that assure effective sharing of the resident information.
*PR/CUSTOMER RELATIONS/ MEDIA TRACK*
Suicide in Healthcare Facilities	BRENDA COEY, Attorney, Buckingham, Doolittle & Burroughs, LLP, Canton, OH CHRISTOPHER HUMPHREY, Attorney, Buckingham, Doolittle & Burroughs, LLP, Canton, OH	Suicide is an increasing problem in healthcare facilities, including assisted living communities. Historically, courts were inclined to dismiss negligence and wrongful death lawsuits against healthcare providers, citing that suicide was too unpredictable and, therefore, not a foreseen complication of providing care. The legal climate, however, is changing. Several states have now permitted lawsuits involving suicide to be heard by a jury. To that end, it is imperative that healthcare providers educate staff on suicide risk factors, evaluate clients for possible suicidal behavior, and develop effective risk management programs. In this session, the presenters will allow the audience to experience an opening statement, from both the plaintiff’s and the defendant’s point of view, in a malpractice action brought against an assisted living community. During the opening statement, the presenters will demonstrate how suicide risk factors can be used to establish culpability and how protective factors and risk management programs can be used to minimize the same.
10:45am - 11:00am	Break
11:00am - 12:15pm	*CONCURRENT SESSIONS*
	(Some sessions may fill. Please have an alternate session selected.)
LEGAL TRACK
Operational Excellence with Lean	ROB TRACY, Principal, LarsonAllen LLP, Minneapolis, MN TROY LANGSDALE, Principal, LarsonAllen LLP, Richardson, TX	Health care organizations continue to face increasing pressures to manage costs, improve quality, and create high levels of satisfaction among their customers. Manufacturers have faced these same pressures for years, and the successful ones have applied an approach called Lean that enables them to reach breakthrough levels of performance. In this session, you will learn about one of the key ingredients of Lean, Kaizen, and how it is being applied in health care organizations.
OPERATIONS TRACK
Managed Risk— Proactive Strategies to Enhance Care and Prevent Losses	DEMI HAFFENREFFER, RN, MBA, President, Haffenreffer & Associates, Inc., Portland, OR	Risk management is an integral part of an effective Quality Improvement Program. The most important aspects of risk management are identifying and preventing potential losses and injuries to residents based on system failures, as well as guarding against loss. This program will assist Long Term Care Leaders in proactive identification of resident risks by giving concrete steps in conducting and documenting assessment or risk factors and accident investigations; establishing ongoing surveillance systems to prevent system failures that include when to initiate occurrence reports and follow-up documentation; and effective strategies for integrating risk management and quality improvement.
*PR/CUSTOMER RELATIONS/ MEDIA TRACK*
Assisted Living Leadership Roundtable	ASSISTED LIVING LEADERS AND ATTENDEES	Listen and ask questions as assisted living leaders from around the country discuss topics such as global positioning, long term care legislation, accountable care organizations, and health care reform.
12:15pm - 1:30pm	Lunch
1:30pm - 3:00pm	CLOSING KEYNOTE SPEAKER
	JOHN POWERS Passion: Do What You Love, Love What You Do In this program, motivational speaker John Powers offers simple but highly effective suggestions on how to immediately begin enriching your life in a passionate and highly-productive way. Learn to use common sense, effective communications, and creative solutions to help maintain the customer’s trust in your organization.

QUESTIONS

Email meetings@ahca.org, or call 202-842-4444.

The National Center for Assisted Living (NCAL) is the assisted living voice of the American
Health Care Association (AHCA), the nation's largest organization representing long term care providers.