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 NCAL Awards

For more information on the NCAL Awards, click here.

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Gold Award


The final step in the program is the Gold – Excellence in Quality Award.

Applicants are required to receive  Bronze – Commitment to Quality and Silver – Achievement in Quality Awards before applying at the Gold level.

At this level, applicants must show superior performance in areas of the criteria including leadership, strategic planning, and customer and staff satisfaction.  Participation in the Gold level allows organizations to take their performance excellence journey to a higher level through their application of the full criteria and the valuable feedback received through the application process.  Gold applicants address the Baldrige Criteria for Performance Excellence in Health Care in its entirety.

The Gold packet includes the application and sample applications for reference.  Please Note: Applicants must purchase the 2013-2014 Healthcare for Performance Excellence criteria directly from the Baldridge website at 

​Member centers can also refer to the calendar for key dates and the Management Viewing Guide for links to slides and seminars.

Application Packet

The National Quality Award Program has introduced a new recertification policy that impacts all current and previous Quality Award recipients.

Under this policy, Bronze and Silver Quality Award recipients will have a limited amount of time to apply for the next award level (Silver or Gold) before being designated as a “past recipient” of the award, a status that requires the center to reapply at the Bronze level if it decides to participate in the program again.

All participating centers are responsible for reading and complying with the recertification policy​