2022 Quality Summit

Join AHCA/NCAL for the 2022 Quality Summit. Network and share ideas and experiences with colleagues, learn about best practices from experts and presenters, and interact with sponsors regarding innovative solutions! Obtain knowledge and insight you can implement to your centers and communities by being involved in sessions and LED talks at the Summit. We know you will return home with solutions that will show results in your organization. We hope to see you then!

 ‭(Hidden)‬ Recognizing Quality Care!

Join us to celebrate the nearly 10,000 centers nationwide that have achieved one or more of AHCA and NCAL’s Quality Initiative Goals​. During this special luncheon, we will honor centers that work hard every day to improve the care and services they provide to their residents.

 ‭(Hidden)‬ Registration

Advance Registration Rates

Deadline: February 24, 2020
  • AHCA/NCAL Member: $500
  • First-Time Attendee (Member): $400
  • Each Additional Member, from same facility: $450
  • State Executive Member: $325
  • Attendee Non-Member: $695
  • Discounted Quality Award Examiners: $300

All registrations include:

  • The opportunity to earn up to 11.5 CEs
  • Two Breakfasts, luncheon, and two evening networking receptions


General Information

Quality Initiative Recognition Program Achievers
All Quality Initiative Recognition Program achievers must RSVP in order to be recognized during the Quality Initiative Recognition Program luncheon on March 10, 2020. There is an option to RSVP for the luncheon during the online registration process. If you have questions about the Quality Initiative Recognition Program, please contact qualityinitiative@ahca.org

Substitutions will be allowed up to five (5) calendar days prior to the conference.  Conference registration changes and/or substitutions must be made in writing via fax to (415) 293-4743. (Attn: AHCA/NCAL Registration), or contact the Quality Summit registration

Cancellations received on or before Monday, February 24, 2020, will be refunded minus a $75.00 administrative fee. Any change or cancellation must be made in writing. 
Refunds will not be issued after Tuesday, February 24, 2020. Refunds will be processed within 15 days following the end of the conference. Refunds or credits will not be made on no-shows. 
Conference Attire
Business casual attire is suitable for all meetings, sessions, and receptions. Please remember to bring a sweater or jacket for air-conditioned rooms.

 ‭(Hidden)‬ Hotel & Travel Information

Gaylord Texan.jpg


Gaylord Texan Resort & Convention Center

1501 Gaylord Trail
Grapevine, Texas 76051


Note: Registration is required in order to make your hotel reservation​.
Convention Management Resources Inc. (CMR) is AHCA/NCAL's Annual Independent Owner Leadership Conference's official housing company.

Room Rates & Taxes

AHCA/NCAL has arranged for special group rates of $269.00 per night single or double occupancy plus appropriate tax and service charges. This rate will be extended two days prior to and after the conference dates, based on availability.  Reservations must be made by Friday, February 7, 2020. 

Reservation requests made after this hotel deadline will be based on availability at the prevailing rate determined by the hotel. The hotel requires a first-night deposit of room and tax to guarantee accommodations. For more information about housing, please visit our official housing website.

Recommended Transportation and Cost

The Dallas/Fort Worth International Airport is approximately 6 miles from the Gaylord Texan. Airport shuttle service is available for $17 one-way. 

 ‭(Hidden)‬ Networking Activities

PLEASE NOTE: All activities are open to all conference guests and occur simultaneously on Thursday, March 21. Choose one of these exciting options!

Golf Outing

Location: TPC Tampa Bay
Cost:  $115 per golfer (includes round-trip transportation)
12:00pm (The required pace of play for TPC Tampa Bay is 4 hours 22 minutes)

The Bobby Weed designed 18-hole course earned a 4.5-star rating from Golf Digest and is one of the top five courses in Florida according to Florida Golf Magazine. This course is one of two in Tampa Bay designated as an Audubon Cooperative Sanctuary. Golf package includes green fees, cart fees, and practice facility privileges. Golf clubs and shoes are available for an additional cost. Includes lunch.

Paddle Board and Kayak Tour

Location: Marriott Waterside Hotel & Marina
Cost:  $72 per person
Time: 2:00pm - 4:00 pm

Get out on the water for a two-hour tour on either a paddleboard or kayak. Spend time on the beach at Davis Island, and enjoy the sunshine and good company before returning to the Marriott Waterside Hotel & Marina. Includes lunch.

Mixology Class

Location: Tampa Marriott Waterside Hotel & Marina, Pool Deck
Cost:  $64 per person
Time: 2:00pm - 4:00 pm
The Mixology Class will entail 2 cocktails (hands on for all participants), along with hors d’ oeuvres that will complement the drinks. Join your IO Peers for this fun class!

​Keynote Speaker

 ‭(Hidden)‬ David R. Wright

D. Wright_web.pngDirector of the Quality, Safety & Oversight Group within the U.S. Centers for Medicare and Medicaid Services (CMS)

He loves his job and the role he plays in quality of care assurance for everyone accessing healthcare in the United States.  This work is accomplished by over 8,400 dedicated health and safety surveyors at the State and federal levels who perform quality of care inspections of more than 100,000 providers that participate in the Medicare or Medicaid programs, or who provide laboratory services under the Clinical Laboratory Improvements Amendments (CLIA).  Under David’s leadership, the Quality, Safety & Oversight Group provides oversight of national accrediting organizations, certifies providers and suppliers for Medicare reimbursement, and shares important quality of care information to the public through various CMS websites, including Quality Certification Oversight Reports (www.QCOR.cms.gov), the Integrated Surveyor Training Website (www.surveyortraining.cms.hhs.gov) , and Nursing Home Compare (www.medicare.gov/nursinghomecompare). 

Summit Agenda

 ‭(Hidden)‬ Monday, March 9

  • 11:00am - 5:00pm
    Registration Opens
  • 11:00am - 1:00pm
    Marketplace Meet Up - Tate Corridor C
  • 1:00pm - 2:30pm
    Concurrent Sessions

    Workforce: What Works! ​​– Room: Tate 3 (SNF & AL)

    *Brought to you by the Quality Cabinet Workforce Committee

    Speakers: Bill Bogdonavich, President and CEO, Broad Reach Healthcare; Colleen Engler, MHA, LNHA, Chief Culture Officer, Guardian Elder Care; Shauna Kapsner, Director of Operations, Partners Senior Living Options, LLC; Lois McCaskey, Vice President, Labor Management, Genesis Healthcare, LLC

    Moderator: Joseph DeMattos Jr., MA, President and CEO, Health Facilities Association of Maryland 

    Session Description: Ask any leader in long-term care what the top three things are that keep them up at night and invariably you will hear that one of them relates to the workforce. This panel discussion will give you the opportunity to hear from fellow providers on “what works” for them when it comes to employee retention, engagement, and recruitment.  

    Learning Outcomes:

    1. Attendees will be able to identify leadership practices that create a culture of retention. 
    2. Attendees will be able to apply strategies to increase workforce engagement in their organizations.
    3. Attendees will learn innovative recruitment strategies and what it takes to implement them.    

    Customer Satisfaction Lessons from Gold Quality Award Recipients – Room: Tate 4 ​ (SNF & AL)

    *Brought to you by the Quality Cabinet Customer Experience Committee 

    Speakers: Bo Dalton, LNHA, Administrator, Comer Health & Rehabilitation 
    Lina Dureza, Administrator, Hughes Health & Rehabilitation 

    Moderator: Mark Pavlovich, MA, Behavior Analyst, Ethica
    Session Description: Providing good service for our patients and their families, and our staff is both crucial and expected. If we stop at patients and staff, we may find success, but we also lose opportunities.  Identifying all customers, and actively programming to assure their satisfaction is difficult. Do you consider your referral sources to be your customers?  How about care providers when patients leave your service?  Are you actively working to provide excellent customer care for your payers? What are you doing to include your DME suppliers, surveyors, and the local media in your customer list? Developing and actively working to improve these relationships will increase your chances of building life-long friends and partners.  In this session Gold Award winners will discuss best their practices in understanding, improving and sustaining excellence in engaging all customers. 

    Learning Outcomes: 
    1. Identify a comprehensive list of your customers. 
    2. Understand the different engagement preferences for each customer. 
    3. Develop individualized strategies to pursue satisfaction for each customer.

    Host Sponsor Session:   Infection Control by  – Room: Tate 5 (SNF)

    Session details coming soon. Please check back. 

    Getting Older is not for the Weak; An Evidence-Based Approach to Improving Mobility  – Room: Tate 1&2  (SNF)

    Speaker: Jennifer Stevens-Lapsley, PT, Ph.D., Professor and Director of Rehabilitation Science Ph.D. Program, University of Colorado School of Medicine

    Session Description: AHCA offers a powerful member benefit called Long-Term Care Trend Tracker (LTCTT).  AHCA members can monitor their Skilled Nursing Facility (SNF) Rehospitalization Value-Based Purchasing (VBP) performance as well as their IMPACT Act Quality Reporting Program (QRP) performance via LTCTT. During this session participants will learn the range of Patient Driven Payment Model (PDPM) related resources available on LTCTT and how AHCA members are using LTCTT to monitor their PDPM performance as well as learn about new AHCA resource called Patient Pathway Platform © aimed at assessing referral patterns, patient characteristics, and related quality performance. 

  • 2:30pm - 3:00pm
    Marketplace Meet Up - Tate Corridor C
  • 3:00pm - 4:30pm
    Concurrent Sessions

    Innovative Practices from Role-Model Organizations  – Room: Tate 3 (SNF & AL)

    Panelists: Debbie Wentz-Cantrell, Quality Improvement Coordinator, Oregon Veterans’ Home

    Moderator: Dr. David Gifford, MD, MPH, Senior Vice President, Quality & Regulatory, AHCA/NCAL 

    Session Description: This session presents an opportunity to learn from Gold Quality Award recipients who are solving problems and addressing challenges in new and innovative ways.  Attendees will hear an innovation or improvement from each of our panelists, that was made possible or inspired by your use of the Baldrige criteria. These innovations or improvements will cover each of the Baldrige criteria categories, including clinical, workforce, customers, strategic planning and leadership.

    Learning Outcomes:
    1. Understand best practices from role model organizations achieving positive outcomes
    2. Learn how to successfully implement improvements across an organization
    3. Identify ideas that you can implement in your own organization

    Best Practices for Your Emergency Preparedness Survey  –  Room: Tate 4 (SNF & AL)

    *Brought to you by the Quality Cabinet Emergency Preparedness Committee

    Speakers: Peggy Connorton, LNFA, National Director, Skilled Nursing Operations, Covenant Retirement Communities; Sheila Guenin, Vice President of Long-Term Care, American Senior Communities; Shawn Wellman, Administrative Coordinator, and Analyst, Health and Hospital Corporation of Marion County

    Session Description: Attend this session to help develop your emergency preparedness survey compliance! This session will provide an overview of the top E-tags across the nation to understand the key challenges providers are experiencing with compliance. Hear from two providers on their best practices on the survey process and tips on developing effective after-action reports that can be incorporated into your emergency plans.

    Learning Outcomes:
    1. Identify the top E-tags across the nation and regions.
    2. Recognize how to demonstrate compliance with the top E-tags.  
    3. Explain the steps to create effective after-action reports. 

    More Than 200 Drug Trials for Alzheimer’s Disease Have Failed – What Now? – Room: Tate 5 (SNF & AL)

    Speakers: Megan Bradford, LNHA, Director of Strategic Initiatives, Episcopal Retirement Services; Jill Tasse Ricker, Director of Operations, SAIDO, Covenant Living Communities & Services

    Session Description: The SAIDO Learning method involves a caregiver (called a “Supporter”) trained to work with two older adults (called “Learners”) by engaging them in a series of precise, yet simple, arithmetic, writing and reading exercises. The exercises are performed five times per week and last 30 minutes. The object of the program is not to teach the material but to engage the Learner in the accomplishment of repeated successful exercises, progressing to new material at the Learner’s own level and pace. This process fosters the Learner's confidence, abilities, and initiative to advance and try new things. Changes in Learners are often observed and range from being more engaged in daily activities and meals, more socially involved with caregivers and families, and more optimistic about daily living. Learners have also shown increased engagement and social interaction with others.

    Learning Outcomes: 
    1. Gain insight into physical frailty as a predictor of cognitive impairment and dementia in later life.
    2. Learn about a unique nonpharmacological intervention offering cognitive exercises and enhanced individualized engagement and its impact on persons at all stages of the disease.
    3. Review case studies from participants in the dementia program and examine the effects on quality of life.
    4. Consider whether positive outcomes from a dementia intervention can begin to shift the stigma associated with the disease.

    Achieving Holistic Person-Centered Care Planning Under PDPM – Room: Tate 1&2 (SNF)

    Speakers: Cathy Ciolek, DPT, FAPTA, President, Living Well with Dementia, LLC;
    Laci Cornelison, MS, Research Assistant, Instructor and PEAK 2.0 Project Coordinator, K-State Center on Aging, Kansas State University; Erin Westphal, MS, Program Officer, The Scan Foundation

    Session Description: In the Fiscal Year 2019 Skilled Nursing Facility Prospective Payment System Final Rule and subsequent guidance, the Centers for Medicare and Medicaid Services (CMS) has discussed the need for “holistic care planning” under the Patient Driven Payment Model (PDPM).  Most research and policy on holistic care planning is associated with Medicaid-financed long-term care rather than Medicare-financed post-acute care (PAC).  Of note, in the final Skilled Nursing Facility Requirements for Participation, CMS discusses a “comprehensive, person-centered care plan.”  Such alignment continues CMS’ focus on aligning payment policy with quality.  During this session participants will learn about possible models for PAC Comprehensive, Person-Centered Care Planning which also align with CMS’ vision for “holistic care planning”.

    Learning Outcomes: More information coming soon...

  • 5:00pm - 6:30pm
    Welcome Reception

 ‭(Hidden)‬ Tuesday, March 10

  • 7:00am - 5:00pm
    Registration Open
  • 8:00am - 8:30am
    Full Breakfast - Tate Pre-function
  • 8:30am - 10:00am
    Opening General Session

    Association Update & Keynote Speaker

    David R. Wright
    Director of the Quality, Safety & Oversight Group within the U.S. Centers for Medicare and Medicaid Services (CMS)

    He loves his job and the role he plays in quality of care assurance for everyone accessing healthcare in the United States.  This work is accomplished by over 8,400 dedicated health and safety surveyors at the State and federal levels who perform quality of care inspections of more than 100,000 providers that participate in the Medicare or Medicaid programs, or who provide laboratory services under the Clinical Laboratory Improvements Amendments (CLIA).  Under David’s leadership, the Quality, Safety & Oversight Group provides oversight of national accrediting organizations, certifies providers and suppliers for Medicare reimbursement, and shares important quality of care information to the public through various CMS websites, including Quality Certification Oversight Reports (www.QCOR.cms.gov), the Integrated Surveyor Training Website (www.surveyortraining.cms.hhs.gov) , and Nursing Home Compare (www.medicare.gov/nursinghomecompare). 

  • 10:00am - 10:30am
    Markplace Meet Up - Tate Corridor C
  • 10:30am - noon
    Concurrent Sessions

    QAPI: It’s Not Just for SNFs – Room: Tate 3 (AL)

    *Brought to you by the NCAL Quality Committee

    Speakers: Gail Sheridan, RN, Chief Clinical Operations Officer, Tealwood Senior Living
    Sara Silva, Division President of Community Based Care, Avamere Family of Companies

    Session Description: Quality Assurance and Performance Improvement (QAPI) is not just for skilled nursing facilities, in fact, it is used in many industries and can be used in assisted living (AL). Providers must think of quality improvement holistically -how organizations are run impacts quality and improving quality can drastically improve your business. By operationalizing business systems, you can drive quality. These systems should support quality and acceptable business practices as well. In this session, attendees will learn how they can use QAPI and performance improvement projects (PIP) to improve quality in their AL. Attendees will understand the business case for quality This session will be a hands-on session, sharing QAPI templates and walking through them to understand the implementation. Attendees will also learn how to implement a PIP by going through examples of PIPs. Presenters will share how to use LTC Trend Tracker with QAPI and PIPs and how these can help you with your Quality Award journey. Learn about best practices for these quality improvement practices, including barriers to implementation and how to address them so you can start or continue your quality journey.​

    Learning Outcomes: 
    1. Attendees will understand the business case for quality improvement including how systems should support quality. 
    2. Attendees will understand how operationalizing business systems can drive quality. 
    3. Attendees will understand how to implement QAPI in their assisted living.

    Infection Prevention and Understanding the “Bugs” – Room: Tate 4  (SNF & AL)

    *Brought to you by the AHCA Clinical Practice Committee

    Panelists: Bonnie Chustz, MSN Ed, RN, WCC, Senior Manager, Infection Prevention and Control, Genesis Healthcare; Pamela Truscott, Senior Manager, Clinical & Regulatory Services, AHCA/NCAL

    Speaker: Kara Jacobs Slifka, MD, MPH, Infectious Disease Specialist, Long-Term Care Team, Division of Healthcare Quality Promotion, Centers for Disease Control and Prevention

    Moderator: Pamela Truscott, Senior Manager, Clinical & Regulatory Services, AHCA/NCAL​

    Session Description: Infection prevention and control are becoming increasingly important as new “bugs” emerge. Unfortunately, there are Multi-Drug Resistant Organisms that are fatal because there are few warning signs until it becomes too late. It is crucial to consider what cleaning and disinfection products are used in addition to following proper precautions. This session will explore the “bugs” and how to prevent the spread of infection.
    Learning Outcomes: 
    1. Describe an effective prevention program for preventing the spread of infection. 
    2. Discuss best practices for preventing the spread of infection. 
    3. Explain the importance of effectively cleaning the environment and what products are most effective.

    Huddle Up! How Creating an Individualized Huddle Approach Drives Sustained Quality Improvement and Employee Engagement – Room: Tate 5  (SNF & AL)

    *Brought to you by the Quality Cabinet Quality Improvement Committee​

    Speakers: Jalene Carpenter, NHA, Director of Customer Success, NRC Health

    Session Description: The need for better communication is a common concern we hear from team members, residents, and family members. We know that improvement in communication improves outcomes on all levels, yet we struggle to find a sustainable solution. Huddles are that solution! But what is a huddle? How does it work? There is no “one size fits all” approach—the answers lie in your data and in following the Baldrige approach for continual process improvement. Organizations that have implemented a sustained huddle process have seen improvement in quality outcomes and customer and employee satisfaction, which in turn increases revenue and reduces turnover. This presentation will walk through how to develop an individualized approach to using huddles in your community.

    Learning Outcomes: 
    1. Explain how to review your community’s data (Customer/Employee satisfaction; Quality Measures, etc.) in order to lay out a plan to utilize huddles to drive improvement. 
    2. Describe how to run effective huddles that are meaningful for those involved. 
    3. Utilize data to drive huddle agenda, which is fluid, part of the ongoing QAPI process and is in sync with the steps of the quality award journey.

    CMS is Watching PDPM for Appropriate Care and Quality Outcomes – Room: Tate 5 (SNF)

    Speakers: More information coming soon...

    Session Description: The implementation of the Patient Driven Payment Model (PDPM) as the new Medicare Skilled Nursing Facility Prospective Payment System (SNF PPS) has shifted the focus SNF compliance programs from therapy service delivery to an expectation for care plan development to be based upon a broad range of resident characteristics.  This session will provide an overview of the Centers for Medicare and Medicaid Services (CMS) perspective of why a “patient-driven” payment approach designed the way it is, CMS’ vision for “holistic care planning,” and how CMS intends to monitor for appropriate care including the use of assessment data and quality measures. 
    Learning Outcomes: More information coming soon...
  • Noon - 1:30pm
    Networking Lunch and Recognition Program - Tate Corridor B
    ​Celebrate the recipients of the 2020 Quality Initiative Recognition Program​

  • 1:30pm - 2:00pm
    Marketplace Meet Up - Tate Corridor C
  • 2:00pm - 3:30pm
    Concurrent Sessions

    Workforce Training and Advanced Roles: Essential Practices in Promoting Quality Care through Quality Jobs – Room: Tate 3 (SNF & AL)

    Speakers: Emily Dieppa, Workforce Innovations Consultant, PHI; Renya Larson, Workforce Innovations Consultant, PHI

    Session Description: Research shows that high-quality training for direct care workers can improve both job satisfaction and care outcomes. With proper training and support, direct care workers can take on advanced roles and additional responsibilities that better support their clients, while improving health outcomes and avoiding high costs. Advanced roles can also improve job satisfaction, increase ​compensation, and reduce turnover. This workshop will present field-tested strategies and solutions for training and advanced role development for the direct care workforce.
    Learning Outcomes:
    1. Attendees will increase their knowledge of strategies and solutions to improve training for the direct care workforce.
    2. Attendees will increase their knowledge of knowledge, skills, and attitudes associated with advanced roles.
    3. Attendees will increase their knowledge of key characteristics of advanced roles that support sustainability and impact care outcomes.
    4. Attendees will increase their knowledge of policy implications impacting advanced roles.     

    Successful Practices for Managing Allegations of Abuse and Neglect  – Room: Tate 4  (SNF & AL)

    *Brought to you by the Quality Cabinet Survey and Regulatory Committee​

    Speakers: Sarah Schumann, Vice President of Operations, Brookside Inn
    Paula G. Sanders, Partner, Post & Schell, P.C. 

    Session Description: With an increasing focus on abuse and neglect issues, it is critical for providers to implement effective systems and strategies for prevention and mitigation. AHCA’s Survey/Regulatory Committee has developed tools to assist members in these efforts – the Nursing Center and Assisted Living Action Plans for Adverse Events, and Tools to Address and Prevent Resident to Resident Mistreatment. Building on these tools, AHCA’s Legal Committee is developing resources on how to conduct and document an effective investigation of an abuse/neglect allegation. Join member leaders from both committees to learn strategies to prevent, mitigate, and investigate abuse and neglect issues, learn about how to use available AHCA tools, and glean how to link these efforts to your QAPI process for continual improvement.​

    Learning Outcomes:
    1. Identify strategies for mitigating and preventing abuse and neglect.  
    2. Explain the steps to conduct and document a good investigation. 
    3. Describe how to use the QAPI processes to improve systems for abuse/neglect prevention and mitigation.  ​

    The Daily Managing of a Workplace where a Highly Motivated Team, Skilled in Customer Happiness, provides World Class Service – Room: Tate 5 (SNF)

    Speakers: Greg Dowdy, Chief Operating Officer, American HealthCare, LLC

    Session Description: Are you looking to lead a team that makes coming to work a joy (no really, not just in dreamland)? Tired of turnover, negativity, and disengaged team members? Does your team respond to customer service fires with gasoline? Are you the only one you trust to get things done? Wouldn’t it be nice to turn those nightmares into wins, the negative residents and families into your biggest supporters? Is Five Star service so far down your list that it doesn’t even make the first page?

    Learning Outcomes:
    1. Attendees will be coached on the best way to arrive at work daily with methods to set the tone for good teamwork, positive interactions, and the DAILY goal of assembling a highly motivated team.
    2. Potential systems will be outlined that can be used to turn chronic complainers (residents, families, and staff alike) into the organization's biggest supporters.
    3. Each organization gets more of what it values and grows.  Methods will be shared to prevent organizations from planting corn and waiting for carrots to grow.
    4. Tactics will be reviewed that allow staff to be the ones resolving conflicts and disputes, not causing them.
    5. Important steps will be explored to help the leader build and maintain the workplace culture needed to support World Class customer service. 

    Host Sponsored Session by– Room: Texoma 2&3​ (SNF)

    Session details coming soon. Please check back.​

    Leveraging Trend Tracker and Other Sources to Monitor Quality Impact of Patient Driven Payment Model (PDPM)  – Room: Tate 1&2 (SNF)

    Speakers:  Jennifer Stevens-Lapsey, PT, Ph.D., Professor and Director of Rehabilitation Science Ph.D. Program, University of Colorado School of Medicine

    Session Description: The Patient Driven Payment Model (PDPM) incentivizes the effectiveness of therapy furnished rather than the amount.  High-quality providers will be those that are better able to identify residents that would benefit from high-intensity rehabilitation, and then are able to furnish such services safely and effectively.  During this presentation, the RESTORE team, a collaborative group of researchers, educators, and professionals within the University of Colorado Physical Therapy Program will share an approach for helping providers integrate the latest evidence-based rehabilitation strategies into routine practice.   RESTORE aims to help providers become leaders in quality care delivery by using personalized, progressive approaches to strength and balance training. At the core of this initiative is i-STRONGER—an interactive, customizable online educational platform for training rehabilitation staff in rehabilitation strategies that achieve quicker, more effective, and longer-lasting home discharges to drive higher quality care.  

    Learning Outcomes: Morning information coming soon...
  • 3:30pm - 4:00pm
    Marketplace Meet Up - Tate Corridor C
  • 4:00pm - 5:30pm
    Concurrent Sessions

    ​Guiding Principles and Leadership by The Studer Group – Room: Tate 3 (AL)

    Speakers: Mitch Hagins, BSc, Senior Director, Huron Studer Group

    Session Description: The presenter will use the NCAL Mission and Vision to highlight the importance of such truths in thriving during periods of change. The session will delineate between Leadership and ​Management through the use of stories and personal examples. To highlight leadership, the presenter will review the NCAL Guiding Principles of Leadership using appreciative inquiry and audience participation to reinforce these truths.

    Learning Outcomes:
    1. Explain how to differentiate between Leadership and Management, understand the importance of each and ways to activate both in their personal practice.
    2. Describe at least one of the NCAL Guiding Principles of Leadership and/or story regarding the same such that they can see a Principle in their personal practice.
    3. Discuss at least one of the NCAL Guiding Principles of Leadership and/or story regarding the same such that they can see an opportunity to embed that Principle into their personal practice.

    A Focus on Person-Centered Environments; Interior Design Trends for Senior Living  – Room: Tate 4 (SNF & AL)

    Speaker: Lilliana Alvarado, CHID, EDAC, IIDA, NCIDQ, LEED AP, Design Principal and Founder of UPHEALING

    Session Description: Sometimes when we think of interior design trends, we think of what the color of the year may be or what style is “in” right now. This presentation will explore these three trends: the importance of biophilia (incorporating natural materials, natural light, vegetation, nature views and other experiences of the natural world into the modern built environment), types of interior design finishes and amenities, and learn about new technology available for senior living.

    Learning Objectives:
    1. Understand the importance of incorporating biophilic design elements in senior living for residents’ wellbeing.
    2. Explore options for interior design finishes and amenities with a hospitality feel that can help reduce falls, help with acoustics, are durable, are easy to maintain and are budget-friendly.
    3. Learn how new technology, analytics, and data can assist senior living facilities by reducing liability, enhance safety, maximize staff utilization and attract new residents.

    Practical Approaches to Managing Behaviors: Person-Centered Care Planning​  – Room: Tate 5 (SNF & AL)

    Speaker: Amy Lee, RN, MSN, CRRN, QCP, President & CEO, Coretactics Inc. ​

    Session Description: The best approach to ensure quality care and avoid inappropriate psychoactive medications is person-centered care planning. To meet federal quality and safety standards, skilled nursing facilities are required to assess each resident and develop an appropriate plan of care. CMS further mandates that medications may be considered for elderly residents with dementia only if non-pharmacological interventions are ineffective. 
    The misuse of psychotropic drugs is one of the most common and longstanding, but preventable, practices causing harm to nursing home residents today. This session will focus on the negative regulatory impact poor behavior management can have on quality outcomes, help identify causes and early indicators of behaviors for proactive person-centered care planning, review approaches to meet the new requirements for Trauma-Informed Care and give providers practical approaches to enhance quality of life, improve resident/family/staff satisfaction and positively impact their CMS Five Star.

    Learning Outcomes: 
    1. Learn how to use data to uncover stumbling blocks to five-star performance
    2. Recognize key behaviors needed for both leaders and workforce to advance performance towards key strategic goals
    3. Achieve sustainable change utilizing new research into successful change management leadership actions

    The Impact of Effective Care Transitions at Admission and Discharge Under PDPM on SNF Quality Measures – Tate 1&2 (SNF)

    Speakers: More information coming soon...

    Session Description: The Patient Driven Payment Model (PDPM) requires more clinical coordination as well as evidence of clinical coordination via documentation transfer between the hospital and SNF at intake, and the SNF and subsequent care providers post-discharge.  All providers are now subject to some form of care transition quality measures.  Effective care transition strategies can aid SNFs, hospitals/health systems and downstream providers to develop value-based payment structures and achieve clinical and financial success. Such efforts bring together clinicians' acute and PAC settings to develop effective care transition approaches which can also include social determinants of health.  Participants will hear from hospital discharge specialists, AHCA members, and home health intake specialists about their approaches to care transitions SNF.

    Learning Outcomes: More information coming soon...
  • 5:00pm - 6:30pm
    Co-sponsored by​MatrixCare _web.png

 ‭(Hidden)‬ Wednesday, March 11

  • 7:00am – noon
  • 7:45am - 8:30am
    Full Breakfast Buffet
  • 8:30am - 10:00am
    Quality Cabinet Presents: The Quality Cabinet Presents: AHCA/NCAL’s Quality Strategy with a Moderated Town Hall ​
  • 10:30am - noon
    Closing General Session - Room: Tate B

    ​Provider Magazine Curated  

    (a bonus session for the Independent Owner Conference) 

    Session Description: Based on the popular TED Talks, Provider Magazine L (Lead) E (Engage) D (Discover) Talks showcase four speakers whose stories may provide inspiration, insight, and possible challenge your current thinking.

 ‭(Hidden)‬ Special Thanks!

AHCA/NCAL would like to recognize the Quality Cabinet Committees​ ​

  • AHCA Quality Improvement Committee
  • NCAL Quality Committee
  • AHCA Survey/Regulatory Committee
  • AHCA Clinical Practice Committee
  • AHCA/NCAL Customer Experience Committee
  • AHCA/NCAL Workforce Committee
  • AHCA/NCAL Emergency Preparedness and Life Safety Committee