National Quality Award Program


This year more than 200 long term care providers earned a 2022 National Quality Award! The awards will be presented to recipients at the Quality Award Ceremony on October 11 during AHCA/NCAL’s 73rd Convention & Expo in Nashville, Tennessee. Register ​today if you have not already done so using your unique registration code that was emailed to you.

View the 2022 Recipients View message from president & ceo mark parkinson


  • New to the program? Start at the Bronze level and learn more about the value of the program.
  • Continuing your quality journey?​ Submit a 2023 ITA by November 15 and work on your 2023 application in the Portal. Download Silver or Gold​​​​​​​​​ level materials below.
  • Looking for other ways to participate? Learn about becoming an Examiner or joining the Quality Award Board.
  • September 15 - Portal opens for application and Intent to Apply ​submissions
  • October 9-12AHCA/NCAL Convention & E​xpo and 2022 ​Quality Award Ceremony 
  • November 10 – Board and Examiner Nominations Deadline by 8pm ET
  • November 15​ – ITA deadline by 8pm ET
  • January 26, 2023 – Application deadline​ by 8pm ET



TIP 4 - Don’t Leave Workforce Engagement Out Of Your Strategy’t-Leave-Workforce-Engagement-Out-Of-Your-Strategy.aspxTIP 4 - Don’t Leave Workforce Engagement Out Of Your Strategy9/27/2022 4:00:00 AM<p></p><p style="text-align:center;"><strong>TIP 4 - Don't Leave Workforce Engagement Out Of Your Strategy.</strong></p><p>The fourth tip in the "<a href="/News-and-Communications/Blog/Pages/Seven-Tips-for-Performance-Improvement-Throughout-September.aspx" data-feathr-click-track="true" target="_blank">7 Tips for Perform ance Improvement</a>" series, where you will be practicing Baldrige in no time is, Don't leave workforce engagement out of your strategy. If you don't include your workforce in setting strategy, you'll have a harder time engaging them in implementing it. Workforce engagement directly affects organization profitability.</p><p>Learn more by working on your AHCA/NCAL 2023 National Quality Award application available at <a href="/Quality/National-Quality-Award-Program/Pages/default.aspx" data-feathr-click-track="true" target="_blank"></a> .</p><p>Based on the Baldrige Performance Excellence Program, the AHCA/NCAL National Quality Award Program helps you to evaluate your organization's strengths and opportunities, identify critical areas for improvement, and implement a plan to be stronger and more resilient than ever before. <br></p><p>​</p>
Job Quality Toolkit Quality Toolkit 9/27/2022 4:00:00 AM<p></p><p>The U.S. Department of Commerce has launched the <a href="" data-feathr-click-track="true" target="_blank">Job Quality Toolkit</a>, which provides strategies and actions to help organizations recruit and retain a high-performing workforce. The toolkit is based in the Baldrige Excellence Framework and highlights eight drivers of high-quality jobs.</p><ol><li>Recruitment and hiring </li><li>Benefits </li><li>Diversity, Equity, Inclusion, & Accessibility </li><li>Empowerment & Representation</li><li>Job Security & Working Conditions</li><li>Organizational Culture </li><li>Pay </li><li>Skills & Career Advancement</li></ol><p>The toolkit providers strategies for each of these eight drivers that serve as actionable steps that organization can take to recruit and retain staff. </p><p>Providers interested in the Baldrige Excellence Framework should consider participating in the <a href="/Quality/National-Quality-Award-Program/Pages/default.aspx" data-feathr-click-track="true" target="_blank">Quality Award Program</a> which is based on the framework. The 2023 Quality Award cycle is currently open, and providers are encouraged to apply. Quality Award recipients report increased teamwork and employee engagement and reduced turnover. <br></p><p>​</p>
3 Ways to Get Involved with the Quality Award Program Ways to Get Involved with the Quality Award Program 9/27/2022 4:00:00 AM<p></p><p>Ever wondered about getting involved in the Quality Award Program? Here is what other providers have to say about their experience.  <br></p><ul><li><a href="" data-feathr-click-track="true">How Small Improvements Add Up to Big Changes</a></li><li><a href="" data-feathr-click-track="true">The Bright Future of Long-Term Care with Mike Hensley</a></li><li><a href="" data-feathr-click-track="true">South Davis Specialty Care wins and learns</a></li><li><a href="" data-feathr-click-track="true">A two-time Quality Award winner shares strategies for perpetual success</a></li></ul><p></p><p>Ready to engage?  </p><p>Below are three ways in which you can get involved with and show your support of the Quality Award Program.  </p><ul><li><strong>National Quality Award Intent to Apply - November 15</strong>: Applicants who submit an Intent to Apply will save money on their overall application fee. No paperwork or application is needed. You can access help documents for the Quality Award Portal <a href="/Quality/National-Quality-Award-Program/Pages/Help-Documents.aspx" data-feathr-click-track="true">here</a>.  Submit your ITA payment by logging in to the <a href="" data-feathr-click-track="true" target="_blank">Quality Award Portal</a>.  </li><li><strong>Examiner Application - November 10</strong>: One of the best ways to understand the demands of the criteria is to serve as an Examiner. The Quality Award Program is looking for individuals interested in learning more about quality improvement and performance excellence to serve as Examiners. Benefits of volunteering with the program include in-person and online training on the Baldrige Performance Excellence Criteria, CEUs, opportunities for professional development, and networking with other industry professionals. Click <a href="/Quality/National-Quality-Award-Program/Pages/Examiners.aspx" data-feathr-click-track="true" target="_blank">here</a> to learn more. </li><li><strong>Quality Award Board Nominations – November 10:</strong> The Quality Award Board is seeking self-nominations for their upcoming election process. The 12-member board has oversight over key functions and the strategic direction of the program. For more information, please visit the <a href="/Quality/National-Quality-Award-Program/Pages/National-Quality-Award-Board-of-Overseers.aspx" data-feathr-click-track="true" target="_blank">board website</a>.  </li></ul><p> <br>For questions, please contact us at <a href="" data-feathr-click-track="true" target="_blank"></a>.  </p><p> </p><p><br></p>
2023 National Quality Award Intent to Apply Is Open National Quality Award Intent to Apply Is Open9/20/2022 4:00:00 AM<div style="text-align:center;"><span style="font-size:14.6667px;"><strong>AHCA/NCAL National Quality Award Intent to Apply is Open.</strong></span></div><div style="text-align:center;"><span style="font-size:14.6667px;"><br></span></div><div><span style="font-size:14.6667px;">Submit your ITA in the Quality Award Portal <strong>between September 15 and November 15</strong> to receive an automatic discount on the overall application fee when you submit your 2023 application. </span></div><div><span style="font-size:14.6667px;"><br></span></div><div><span style="font-size:14.6667px;">We encourage applicants who plan to apply for a Quality Award to submit an ITA by logging into the Quality Award Portal before the deadline on November 15, 2022. </span></div><div><span style="font-size:14.6667px;"><br></span></div><div><span style="font-size:14.6667px;">Applying for a National Quality Award provides a framework that can be used to prepare for and make critical improvements, and serves as a team building activity to engage staff across all levels.</span></div><div><span style="font-size:14.6667px;">​<br></span></div><div></div><div><div style="text-align:center;"><span style="font-size:12pt;font-family:arial, sans-serif;color:gray;"><a href="" target="_blank" data-feathr-click-track="true"><span style="color:white;border:1pt solid #65afd4;padding:8pt;background:#65afd4;">SUBMIT YOUR INTENT TO APPLY</span></a></span><br></div><div style="text-align:left;"><strong><br></strong></div><div style="text-align:left;"><strong><br></strong></div><div style="text-align:left;"><strong>Looking for other ways to get involved?</strong><br></div><div style="text-align:left;">Consider becoming an Examiner for the 2023 program cycle or a member of the Quality Award Board . Examiners play a significant role in reviewing Quality Award applications and impacting quality improvement in organizations across the country. The Board provides essential oversight and guidance.<br></div><div style="text-align:center;"><div><div style="text-align:left;"><br></div><div style="text-align:center;"><span style="font-size:12pt;font-family:arial, sans-serif;color:gray;"><a href="/Quality/National-Quality-Award-Program/Pages/default.aspx?cm_ven=ExactTarget&cm_cat=2022+Silver+Quality+Awards+Announced&cm_pla=Marks+Memos+2022+List&cm_ite=https%3a//" target="_blank" data-feathr-click-track="true"><span style="color:white;border:1pt solid #65afd4;padding:8pt;background:#65afd4;">LEARN MORE</span></a></span><br></div><div style="text-align:left;"><br></div><div style="text-align:left;"><strong>Key Dates to Know</strong></div><div style="text-align:left;"><ul><li>September 15 - Portal opens for application and ITA submissions</li><li>October 9-12 – AHCA/NCAL Convention & Expo and 2022 Quality Award Ceremony</li><li>November 15 – ITA deadline</li><li>January 26, 2023 – Application deadline<br></li></ul></div><div><br><span style="color:#015796;font-family:inherit;font-size:24pt;font-weight:600;">Have Questions?</span><br></div><p>If you have any questions, contact us at <a href="" data-feathr-click-track="true" target="_blank"></a>.<br></p><br></div><br></div><img alt="" style="margin:5px;" /><span style="font-size:11pt;">​</span><br></div>

​The Award Levels

 Bronze Award

About the Bronze Award

The first step in the AHCA/NCAL National Quality Award Program is the Bronze – Commitment to Quality Award.

The Bronze Award level provides applicants with the tools and resources they need for continuous im​provement in quality care. Through the Bronze criteria, based on the Baldrige Excellence Framework, applicants will assess their organization’s mission, vision, and key factors that lead to success. At this award level, utilizing the criteria questions applicants develop an organizational profile for their center. Applying for the AHCA/NCAL Bronze National Quality Award gives your organization a strong foundation for the second step—the Silver – Achievement in Quality Award​ level.  

Questions about the contents of this program may be directed to

 Bronze Application & Resources

Essential Resources

 ‭(Hidden)‬ 2021 Bronze Key Dates

June 3, 2021

 Silver Award

About the Silver Award

The second step in the AHCA/NCAL National Quality Award Program is the Silver – Achievement in Quality Award. 

At the Silver Award level, applicants continue to learn and develop effective approaches that help improve performance and health care outcomes. The Silver criteria, based on the Baldrige Excellence Framework, provide applicants with a thorough assessment of how their organization works, its effectiveness, and tools for improvement in their approaches. The Silver level gives a clear pathway for recipients moving to the highest honor of recognition, the Gold – Excellence in Quality Award. 

Applicants must receive a Bronze – Commitment to Quality​ Award before applying at the Silver level. 

Questions about the contents of this program may be directed to

 Silver Application & Resources

Essential Resources
Supporting Documents
Supporting Documents for Assisted Living

 ‭(Hidden)‬ 2021 Silver Key Dates

June 24, 2021

 Gold Award

About the Gold Award

The final step in the AHCA/NCAL National Quality Award Program is the Gold – Excellence in Quality Award. Recipients of the Gold Award are considered the best of the best in the profession.

​At the Gold Award level, applicants must show superior performance in areas of the criteria including leadership, strategic planning, and customer and staff satisfaction. By completing the Gold level criteria, organizations take their quality journey to a higher level through the valuable feedback received in the application process and thereby reaching organizational goals. Gold applicants address the Baldrige Excellence Framework in its entirety.

Applicants are required to receive the Bronze – Commitment to Quality and Silver – Achievement in Quality​ Awards before applying at the Gold level. 

Questions about the contents of this program may be directed to

Facility Spotlight

2021 Gold Award:​

2020 Gold Award:​ ​​​

 Gold Application & Resources

Essential Resources
Supporting Documents
Supporting Documents for Assisted Living

 ‭(Hidden)‬ 2021 Gold Key Dates

 About The Program

​The AHCA/NCAL National Quality Award Program helps you to evaluate your organization’s strengths and opportunities, identify critical areas for improvement, and implement a plan to be stronger, more resilient, and suc​c​essful than ever before. ​​​​​​​​​​​​The ​​three-level program evaluates long term care organizations capabilities against nationally recognized standards for excellence, making it one of the most comprehensive and cost-effective performance assessments available to providers. Each progressive award levels— Bronze – Commitment to Quality, ​​Silver - Achievement in Quality, and Gold – Excellence in Quality, requires a more detailed demonstration of superior performance. Learn more​​​​​ about the value of the program.​