National Quality Award Program

​​​​​​We will announce the names of 2024 National Quality Award receipients soon. Mark these dates on your calendar and stay tuned for more program updates.​
  • Bronze: Thursday, May 30
  • Silver: Thursday, June 27​
  • Gold: Friday, August 9

 2025 Program Dates

Interested in Applying for a 2025 National Quality Award? Save these dates!

  • Application Packets and Criteria Series Available: July 9, 2024
  • Intent to Apply and Portal Opens: August 2024
  • Intent to Apply Deadline: November 14, 2024, at 8 PM EST
  • Application and Payment Deadline: January 23, 2025, at 8 PM EST

 ‭(Hidden)‬ 2024 Notification Dates

We are a few months away from announcing our 2024 National Quality Award recipients!​ Mark these dates on your calendar and stay tuned for more program updates.​
  • Bronze: Thursday, May 30
  • Silver: Thursday, June 27​
  • Gold: Friday, August 9

 Share Your Story

The experiences you share with us play a vital role in promoting continuous improvement and driving excellence in long term and post-acute care. Please share how the Quality Award journey has impacted your organization’s outcomes and quality of care. Your story might be featured during AHCA/NCAL’s Delivering Solutions Convention and/or in communications that promotes the program.​ 

 

 

Quality Award Program Recipients Rekindle Memorieshttps://www.ahcancal.org/News-and-Communications/Blog/Pages/Quality-Award-Program-Recipients-Rekindle-Memories.aspxQuality Award Program Recipients Rekindle Memories5/15/2024 4:00:00 AM<p></p><div>In honor of National Skilled Nursing Care Week®, the AHCA/NCAL’s National Quality Award Program proudly highlights the exceptional dedication to quality care and performance excellence demonstrated by Quality Award recipients. The significance and profound impact of the services provided by skilled nursing care centers in communities across the nation are vividly showcased through their longstanding participation in the Quality Award Program. To date, <strong>over 6,000 skilled nursing organizations</strong> have earned a Quality Award, affirming their commitment to, achievement of, and excellence in quality. </div><div><br></div><div><span style="font-size:11pt;">Throughout their Quality Award journey, recipients often speak about their focus on improving lives by providing high-quality care and maintaining continuous attention to performance excellence. This dedication enables residents to lead fuller lives, rekindle memories, and strengthen their community connections. The contributions of staff and volunteers in reigniting and creating vibrant memories are crucial and deeply valued. </span></div><div><br></div><div><span style="font-size:11pt;">For members aspiring to join the ranks of Quality Award recipients or those interested in learning more about quality improvement through the Quality Award journey, please “tune-in” to the Quality Award <a href="/Quality/National-Quality-Award-Program/Pages/default.aspx" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank">webpage</a> and <a href="https://educate.ahcancal.org/products/2025-national-quality-award-program-kick-off?Token=47223a72-bfc1-43dc-91a0-41134d45296e#tab-product_tab_overview" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank">register</a> to attend the 2025 Quality Award Program Kick-Off Webinar on July 9, 2024, 2pm EDT.  </span><span style="font-size:11pt;">​</span></div><p>​</p>In honor of National Skilled Nursing Care Week®, the AHCA/NCAL’s National Quality Award Program proudly highlights the exceptional dedication to quality care and performance excellence demonstrated by Quality Award recipients.
Lofland Park Center-Embarking on a Journey of Excellencehttps://www.ahcancal.org/News-and-Communications/Blog/Pages/Lofland-Park-Center-Embarking-on-a-Journey-of-Excellence.aspxLofland Park Center-Embarking on a Journey of Excellence5/10/2024 4:00:00 AM<strong>​​Tawnya Dennis, Senior Administrator at Lofland Park Center in Seaford, Delaware</strong>, oversees a comprehensive 110-bed skilled nursing facility. Known for its advanced long term and dementia care services, Lofland Park is strategically located across from the local hospital, making it a pivotal part of the local health care community.<br><br>The facility's commitment to excellence was sparked by a key insight explains Dennis. "Our top leaders attend regular meetings and seminars with the Delaware HealthCare Facilities Association. Before beginning our Quality Award journey, our top leaders attended a seminar featuring a presentation on the Quality Award Program. Our administrator researched the program further, and after discussing it with our leadership team, we decided to commit to the journey for achieving excellence."<br><br><strong>The Impact of the National Quality Award</strong><br><br>Under Dennis's leadership, Lofland Park has seen remarkable growth, evolving from a 3-star to a 5-star CMS-rated facility. "When we started our journey, we already had some good systems in place," Dennis explains. "However, the structure of the National Quality Award Program provided us with the foundation and model to transition from a 3-star rated CMS facility to a 5-star rated CMS facility. The Program provided us with exactly what we needed to drive high quality in our facility, aligning with our Mission Statement. It has yielded data-driven results in an ever-changing and challenging industry, making us proud at every level within our organization."<br><br><strong>Lessons from the Path to Excellence</strong><br><br>Throughout their journey, Lofland Park has learned valuable lessons about enhancing care quality. "Some of the lessons we've learned include the processes, the deployment, and the learning," said Dennis. “Quality of care and services do not happen by accident. They result from our commitment to our processes, our deployment, and our continuous learning. We have discovered that the Quality Award journey provides the model needed to elevate an organization to a level of greatness, and we are glad to continue our journey."<br><br><strong>Continued Pursuit of Excellence and Learning</strong><br><br>The center is not resting on its laurels. It is laser-focused on achieving the Gold Quality Award, guided by feedback from previous program evaluations. "We have applied for a Gold Quality Award this cycle," Dennis noted. "We received our first site visit last year [2023], and the experience was amazing for everyone involved. The feedback report from each cycle we have applied for, especially from our site visit experience, has been invaluable," she explains, highlighting the ongoing commitment to quality. Adding, "We engage our staff in discussions about quality improvement regularly, ensuring everyone understands their role in our journey towards excellence."<br><br>Lofland Park Center is committed to improving the quality of life for its residents through strategic enhancements in care and operational efficiency. This commitment serves as an inspiring model for others in long term care.<br><br>If you are inspired by Lofland Park's journey, consider applying for a 2025 Quality Award. <a href="http://www.ahcancal.org/QualityAward" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank">Learn more</a>​<br>​<br>
Excellence at Albertville Nursing Homehttps://www.ahcancal.org/News-and-Communications/Blog/Pages/Excellence-at-Albertville-Nursing-Home.aspxExcellence at Albertville Nursing Home5/10/2024 4:00:00 AM<p>Albertville Nursing Home is widely recognized in the local community for its commitment to enhancing care quality and nurturing a supportive, family-like atmosphere. Located in Albertville, Alabama, the skilled nursing facility manages a broad range of resident needs, from intensive short-term rehabilitation to chronic long term care. It earned the 2023 Silver National Quality Award from the American Health Care Association/National Center for Assisted Living (AHCA/NCAL) for its achievement in quality care.<br></p><p><strong>Fostering a Supportive Environment </strong><br>Central to the success of Albertville Nursing Home is its unwavering commitment to creating an environment that mirrors family life. Administrator Emily Tinsley highlights the role o​f their collaborative team spirit, "Our 300-strong workforce is key to boosting morale and enhancing care for residents, creating a nurturing and productive workplace." <span style="text-decoration:underline;">Read more in </span><em style="text-decoration:underline;">Provider</em><span style="text-decoration:underline;"> magazine's 2024 Summer issue coming out soon</span>.<br></p><p><br></p>
LTC Trend Tracker Launches New Measures for Assisted Livinghttps://www.ahcancal.org/News-and-Communications/Blog/Pages/LTC-Trend-Tracker-Launches-New-Measures-for-Assisted-Living.aspxLTC Trend Tracker Launches New Measures for Assisted Living4/30/2024 4:00:00 AM<p></p><div>Data is a critical element in any quality improvement project, but it can also be overwhelming. Wouldn’t it be great if you could find your data all in one dashboard and see how your organization compares to your peers? LTC Trend Tracker gives you this ability, and it just got better! </div><div><span style="font-size:11pt;"><br></span></div><div><span style="font-size:11pt;">Last week, LTC Trend Tracker launched its newest measures for assisted living communities to track and trend – falls and falls with injury. Assisted living providers requested these new measures, and the system has now been updated to accommodate this need. Providers can now access and download the new NCAL Measures upload spreadsheet within LTC Trend Tracker. This update allows them to track these two critical measures, provide historical data, and generate reports. </span><br></div><div><br></div><div><span style="font-size:11pt;">Data is pivotal in improving quality, and the addition of these two measures will help assisted living providers identify areas of opportunity for improvement and to benchmark and compare how they are doing to their peers. Assisted living providers are encouraged to log in to the LTC Trend Tracker system, download the new spreadsheet today, and run the AL Quality Measures report immediately following the data upload. </span></div><div><br></div><div><span style="font-size:11pt;">To learn more about how you can leverage data for quality improvement, AHCA/NCAL has developed a <a href="/Quality/National-Quality-Award-Program/Documents/Leveraging%20Data%20for%20Quality%20Improvement.pdf" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank">one-page resource</a> to help your organization take your data collection and utilization to the next level. </span></div><div><br></div><div><span style="font-size:11pt;">If your assisted living community is not currently registered for LTC Trend Tracker, or you would like to learn more, please visit the <a href="/Data-and-Research/LTC-Trend-Tracker/Pages/default.aspx" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank">LTC Trend Tracker website</a>. For assistance, please email <a href="mailto:Help@LTCTrendTracker.com" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank">Help@LTCTrendTracker.com</a>. </span></div><div><br></div><div><br></div><p>​</p>Data is a critical element in any quality improvement project, but it can also be overwhelming.


​The Award Levels

 Bronze Award

About the Bronze Award

The first step in the AHCA/NCAL National Quality Award Program is the Bronze – Commitment to Quality Award.

The Bronze Award level provides applicants with the tools and resources they need for continuous im​provement in quality care. Through the Bronze criteria, based on the Baldrige Excellence Framework, applicants will assess their organization’s mission, vision, and key factors that lead to success. At this award level, utilizing the criteria questions applicants develop an organizational profile for their center. Applying for the AHCA/NCAL Bronze National Quality Award gives your organization a strong foundation for the second step—the Silver – Achievement in Quality Award​ level.  

Questions about the contents of this program may be directed to qualityaward@ahca.org


 Bronze Application & Resources

Essential Resources

 ‭(Hidden)‬ 2021 Bronze Key Dates

Notification
June 3, 2021

 Silver Award

About the Silver Award

The second step in the AHCA/NCAL National Quality Award Program is the Silver – Achievement in Quality Award. 

At the Silver Award level, applicants continue to learn and develop effective approaches that help improve performance and health care outcomes. The Silver criteria, based on the Baldrige Excellence Framework, provide applicants with a thorough assessment of how their organization works, its effectiveness, and tools for improvement in their approaches. The Silver level gives a clear pathway for recipients moving to the highest honor of recognition, the Gold – Excellence in Quality Award. 

Applicants must receive a Bronze – Commitment to Quality​ Award before applying at the Silver level. 

Questions about the contents of this program may be directed to qualityaward@ahca.org

 Silver Application & Resources

Essential Resources
Supporting Documents
Supporting Documents for Assisted Living

 ‭(Hidden)‬ 2021 Silver Key Dates

Notification
June 24, 2021

 Gold Award

About the Gold Award

The final step in the AHCA/NCAL National Quality Award Program is the Gold – Excellence in Quality Award. Recipients of the Gold Award are considered the best of the best in the profession.

​At the Gold Award level, applicants must show superior performance in areas of the criteria including leadership, strategic planning, and customer and staff satisfaction. By completing the Gold level criteria, organizations take their quality journey to a higher level through the valuable feedback received in the application process and thereby reaching organizational goals. Gold applicants address the Baldrige Excellence Framework in its entirety.

Applicants are required to receive the Bronze – Commitment to Quality and Silver – Achievement in Quality​ Awards before applying at the Gold level. 

Questions about the contents of this program may be directed to qualityaward@ahca.org

​Gold Award Spotlight

2023​ 

2022 

2021 
2020 

 Gold Application & Resources

Essential Resources
Supporting Documents
Supporting Documents for Assisted Living

 ‭(Hidden)‬ 2021 Gold Key Dates



 About The Program

​The AHCA/NCAL National Quality Award Program helps you to evaluate your organization’s strengths and opportunities, identify critical areas for improvement, and implement a plan to be stronger, more resilient, and suc​c​essful than ever before. ​​​​​​​​​​​​The ​​three-level program evaluates long term care organizations capabilities against nationally recognized standards for excellence, making it one of the most comprehensive and cost-effective performance assessments available to providers. Each progressive award levels— Bronze – Commitment to Quality, ​​Silver - Achievement in Quality, and Gold – Excellence in Quality, requires a more detailed demonstration of superior performance. Learn ​more​​​​​ about the value of the program.​
qa_graphics_award_recip.png