National Quality Award Program

​​​​​​We will announce the names of 2024 National Quality Award receipients soon. Mark these dates on your calendar and stay tuned for more program updates.​
  • Bronze: Thursday, May 30
  • Silver: Thursday, June 27​
  • Gold: Friday, August 9

 2025 Program Dates

Interested in Applying for a 2025 National Quality Award? Save these dates!

  • Application Packets and Criteria Series Available: July 9, 2024
  • Intent to Apply and Portal Opens: August 2024
  • Intent to Apply Deadline: November 14, 2024, at 8 PM EST
  • Application and Payment Deadline: January 23, 2025, at 8 PM EST

 ‭(Hidden)‬ 2024 Notification Dates

We are a few months away from announcing our 2024 National Quality Award recipients!​ Mark these dates on your calendar and stay tuned for more program updates.​
  • Bronze: Thursday, May 30
  • Silver: Thursday, June 27​
  • Gold: Friday, August 9

 Share Your Story

The experiences you share with us play a vital role in promoting continuous improvement and driving excellence in long term and post-acute care. Please share how the Quality Award journey has impacted your organization’s outcomes and quality of care. Your story might be featured during AHCA/NCAL’s Delivering Solutions Convention and/or in communications that promotes the program.​ 

 

 

Register Today – 2025 Quality Award Program Kick-Off Webinarhttps://www.ahcancal.org/News-and-Communications/Blog/Pages/Register-Today-2025-Quality-Award-Program-Kick-Off-Webinar-.aspxRegister Today – 2025 Quality Award Program Kick-Off Webinar6/18/2024 4:00:00 AM<p>​<span style="font-size:11pt;">Calling all 2025 National Quality Award Program applicants! Join Quality Award staff for essential information and insights to start your 2025 application journey off with precision and efficiency. This webinar will outline crucial deadlines, pivotal dates, and resources tailored to enhance applicant support. Program staff will highlight new educational tools, share updates to existing resources, and close the webinar with a question-and-answer session. Following this webinar, you will better understand the significance of Program policies, where resources can be found, and how Program policies and resources can impact your application journey.  </span></p><div><span style="font-size:11pt;">Date: Tuesday, July 9, 2024 </span><br></div><div><span style="font-size:11pt;"><br></span></div><div><span style="font-size:11pt;">Time: 2pm ET </span><br></div><div><br></div><div><span style="font-size:11pt;">Sign Up: <a href="https://educate.ahcancal.org/products/2025-national-quality-award-program-kick-off#tab-product_tab_overview" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank">Reserve your spot today</a>! </span></div><div><br></div><div><span style="font-size:11pt;">Questions? Contact the Quality Award Program by emailing <a href="mailto:qualityaward@ahca.org" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank">qualityaward@ahca.org</a>  </span><span style="font-size:11pt;">​</span></div><p><br><br></p>Calling all 2025 National Quality Award Program applicants!
Innovative Care in Action-Featuring The Lodge at Cypress Covehttps://www.ahcancal.org/News-and-Communications/Blog/Pages/Innovative-Care-in-Action-Featuring-The-Lodge-at-Cypress-Cove.aspxInnovative Care in Action-Featuring The Lodge at Cypress Cove6/11/2024 4:00:00 AM<p>​​Matt Lessig, Associate Executive Director at The Lodge at Cypress Cove in Fort Myers, Florida, oversees a facility celebrated for advanced post-acute rehabilitation services within a Life Plan community. Awarded the 2023 Silver Quality Award, The Lodge uses real-time data to enhance operational efficiencies and improve resident experiences, setting new standards for long-term care. Under Lessig's leadership, the strategic application of data-driven methods has boosted resident satisfaction and fostered continuous improvement in health care practices. The facility offers personalized care, supported by an advanced on-site therapy space, ensuring residents achieve their rehabilitation goals.<br><strong> </strong><br><strong>Q: What initiated the Quality Award journey for your center?</strong><br>A:At t<span style="color:#555555;font-size:14.6667px;background-color:#ffffff;">​he Lodge at Cypress Cove</span>, our commitment to quality care and exceptional resident experiences naturally steered us towards the Quality Award journey.</p><p><strong>Q: Can you share an example of how data-driven decision-making has led to significant improvements in your operations or care services?</strong><br>A: We introduced a real-time discharge survey for residents completing short-term rehabilitation stays. This survey addresses various aspects of their experience, from the admission process to therapy and discharge planning. Analyzing these survey scores helped us identify and improve areas crucial to enhancing our overall resident experience, ultimately leading to better outcomes and operational results.</p><p><strong>Q: How do you use performance data to motivate staff and drive improvement?</strong><br>A: We utilize a robust Quality Assurance and Performance Improvement (QAPI) program, tracking and analyzing multiple key performance indicators. We share this data with our leadership and frontline team members to celebrate successes and identify improvement opportunities. This information is regularly communicated in staff meetings and displayed on communication boards throughout the facility.</p><p> </p><p>​</p>
Excellence at Albertville Nursing Homehttps://www.ahcancal.org/News-and-Communications/Blog/Pages/Excellence-at-Albertville-Nursing-Home.aspxExcellence at Albertville Nursing Home6/11/2024 4:00:00 AM<p>​​​Albertville Nursing Home is widely recognized in the local community for its commitment to enhancing care quality and nurturing a supportive, family-like atmosphere. Located in Albertville, Alabama, the skilled nursing facility manages a broad range of resident needs, from intensive short-term rehabilitation to chronic long term care. It earned the 2023 Silver National Quality Award from the American Health Care Association/National Center for Assisted Living (AHCA/NCAL) for its achievement in quality care.<br></p><p><strong>Fostering a Supportive Environment </strong><br>Central to the success of Albertville Nursing Home is its unwavering commitment to creating an environment that mirrors family life. Administrator Emily Tinsley highlights the role o​f their collaborative team spirit, "Our 300-strong workforce is key to boosting morale and enhancing care for residents, creating a nurturing and productive workplace." <u><a href="https://www.providermagazine.com/Issues/2024/Summer/Pages/National-Quality-Award-Spotlight-Excellence-at-Albertville-Nursing-Home.aspx" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank">READ ​MORE</a></u><br></p><p><br></p>
AHCA/NCAL Announces 2024 Bronze National Quality Awardshttps://www.ahcancal.org/News-and-Communications/Press-Releases/Pages/AHCA-NCAL-Announces-2024-Bronze-National-Quality-Awards.aspxAHCA/NCAL Announces 2024 Bronze National Quality Awards5/30/2024 4:00:00 AM<div><span data-contrast="auto" lang="EN-US"><strong>​​​Washington, D.C.</strong></span><span data-contrast="auto" lang="EN-US"><strong> –</strong> The American Health Care Association and National Center for Assisted Living (AHCA/NCAL) today announced the names of the 2024 </span><span data-contrast="auto" lang="EN-US">Bronze – Commitment to Quality Award</span><span data-contrast="auto" lang="EN-US"> recipients. This year, 525<strong> </strong>skilled nursing facilities (SNFs), 135 assisted living (AL) communities, and <font color="#444444">49</font> combined SNF/AL providers in 48 states earned the Bronze Award, the first of three distinctions possible through the AHCA/NCAL National Quality Award Program. The Program recognizes organizations that meet progressively rigorous standards of performance to improve the lives of residents and staff in long term and post-acute care.</span><span data-ccp-props="{}"> </span></div><div><span data-contrast="none" lang="EN-US" style="font-size:11pt;"><br></span></div><div><span data-contrast="none" lang="EN-US" style="font-size:11pt;">“The recognition of these facilities is a testament to their commitment to quality,” said Mark Parkinson, AHCA/NCAL President and CEO. “Their initial step on this journey is setting an inspiring benchmark for others in our profession. We celebrate their dedication and look forward to their continued pursuit of excellence as they strive for Gold.”</span><span data-ccp-props="{}" style="font-size:11pt;"> </span></div><div><span data-ccp-props="{}" style="font-size:11pt;"><br></span></div><div><span data-contrast="none" lang="EN-US">“Our recipients exemplify leadership and a steadfast commitment to quality and innovation</span><span data-contrast="auto" lang="EN-US">," said LaShuan Bethea, Executive Director of NCAL.</span><span data-contrast="none" lang="EN-US"> “Their accomplishment is a crucial step in creating an even brighter future for all residents and staff. We honor their dedication and celebrate the positive impact they are making in our assisted living communities.”</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":240,"335559739":240,"335559740":240}"> </span></div><div><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":240,"335559739":240,"335559740":240}"><br></span></div><div><span data-contrast="auto" lang="EN-US">The AHCA/NCAL National Quality Award Program has three levels: Bronze, Silver, and Gold. Providers begin the quality improvement process at the Bronze level, where they assess their organization’s mission, vision, and key factors that lead to success. Trained examiners review each application to determine if the center has met the demands of the criteria. Bronze recipients can now move on to the Silver Quality Award.</span><span data-ccp-props="{}"> </span></div><div><span data-contrast="none" lang="EN-US" style="font-size:11pt;"><br></span></div><div><span data-contrast="none" lang="EN-US" style="font-size:11pt;">“This achievement reflects each provider’s dedication to continuous improvement,” said Cathy Bergland, AHCA/NCAL National Quality Award Board Chair. “It is an honor to recognize their hard work and commitment to enhancing the quality of care and service as they continue this rewarding journey.”</span><span data-ccp-props="{"335559739":240}" style="font-size:11pt;"> </span></div><div><span data-ccp-props="{"335559739":240}" style="font-size:11pt;"><br></span></div><div><span data-contrast="auto" lang="EN-US">A list of all 2024 Bronze recipients is available on the AHCA/NCAL Quality Award </span><a href="/Quality/National-Quality-Award-Program/Pages/QualityAwardRecipients.aspx" target="_blank" rel="noreferrer noopener" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083"><span data-contrast="none" lang="EN-US"><span data-ccp-charstyle="Hyperlink">web​site</span></span></a><span data-contrast="auto" lang="EN-US">.</span><span data-ccp-props="{}"> </span></div><div><span data-contrast="auto" lang="EN-US" style="font-size:11pt;"><br></span></div><div><span data-contrast="auto" lang="EN-US" style="font-size:11pt;">The Association will announce the 2024 Silver Awards at the end of June, and Gold Awards in August.</span><span data-ccp-props="{}" style="font-size:11pt;"> </span></div><div><span data-contrast="auto" lang="EN-US" style="font-size:11pt;"><br></span></div><div><span data-contrast="auto" lang="EN-US" style="font-size:11pt;">The 2024 National Quality Award Program is sponsored by AHCA/NCAL Associate Business Members: PharMerica, Prevail by First Quality, SnapCare, HealthCap, and MatrixCare.</span><span data-ccp-props="{}" style="font-size:11pt;"> </span></div><div><span data-contrast="auto" lang="EN-US" style="font-size:11pt;"><br></span></div><div><span data-contrast="auto" lang="EN-US" style="font-size:11pt;">The National Quality Awards will be presented during </span><a href="https://deliveringsolutionsorg.eventscribe.net/" target="_blank" rel="noreferrer noopener" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" style="font-size:11pt;"><span data-contrast="none" lang="EN-US"><span data-ccp-charstyle="Hyperlink">Delivering Solutions 24</span></span></a><span data-contrast="auto" lang="EN-US" style="font-size:11pt;">, the AHCA/NCAL Convention & Expo, October 6-9, 2024, in Orlando, Florida.</span><span data-ccp-props="{}" style="font-size:11pt;"> ​</span></div>Today, AHCA/NCAL announced the names of the 2024 Bronze – Commitment to Quality Award recipients. This year, 525 SNFs, 135 AL communities, and 49 combined SNF/AL providers in 48 states earned the Bronze Award.709 long term care providers in 48 states are recognized for their commitment to improving quality care


​The Award Levels

 Bronze Award

About the Bronze Award

The first step in the AHCA/NCAL National Quality Award Program is the Bronze – Commitment to Quality Award.

The Bronze Award level provides applicants with the tools and resources they need for continuous im​provement in quality care. Through the Bronze criteria, based on the Baldrige Excellence Framework, applicants will assess their organization’s mission, vision, and key factors that lead to success. At this award level, utilizing the criteria questions applicants develop an organizational profile for their center. Applying for the AHCA/NCAL Bronze National Quality Award gives your organization a strong foundation for the second step—the Silver – Achievement in Quality Award​ level.  

Questions about the contents of this program may be directed to qualityaward@ahca.org


 Bronze Application & Resources

Essential Resources

 ‭(Hidden)‬ 2021 Bronze Key Dates

Notification
June 3, 2021

 Silver Award

About the Silver Award

The second step in the AHCA/NCAL National Quality Award Program is the Silver – Achievement in Quality Award. 

At the Silver Award level, applicants continue to learn and develop effective approaches that help improve performance and health care outcomes. The Silver criteria, based on the Baldrige Excellence Framework, provide applicants with a thorough assessment of how their organization works, its effectiveness, and tools for improvement in their approaches. The Silver level gives a clear pathway for recipients moving to the highest honor of recognition, the Gold – Excellence in Quality Award. 

Applicants must receive a Bronze – Commitment to Quality​ Award before applying at the Silver level. 

Questions about the contents of this program may be directed to qualityaward@ahca.org

 Silver Application & Resources

Essential Resources
Supporting Documents
Supporting Documents for Assisted Living

 ‭(Hidden)‬ 2021 Silver Key Dates

Notification
June 24, 2021

 Gold Award

About the Gold Award

The final step in the AHCA/NCAL National Quality Award Program is the Gold – Excellence in Quality Award. Recipients of the Gold Award are considered the best of the best in the profession.

​At the Gold Award level, applicants must show superior performance in areas of the criteria including leadership, strategic planning, and customer and staff satisfaction. By completing the Gold level criteria, organizations take their quality journey to a higher level through the valuable feedback received in the application process and thereby reaching organizational goals. Gold applicants address the Baldrige Excellence Framework in its entirety.

Applicants are required to receive the Bronze – Commitment to Quality and Silver – Achievement in Quality​ Awards before applying at the Gold level. 

Questions about the contents of this program may be directed to qualityaward@ahca.org

​Gold Award Spotlight

2023​ 

2022 

2021 
2020 

 Gold Application & Resources

Essential Resources
Supporting Documents
Supporting Documents for Assisted Living

 ‭(Hidden)‬ 2021 Gold Key Dates



 About The Program

​The AHCA/NCAL National Quality Award Program helps you to evaluate your organization’s strengths and opportunities, identify critical areas for improvement, and implement a plan to be stronger, more resilient, and suc​c​essful than ever before. ​​​​​​​​​​​​The ​​three-level program evaluates long term care organizations capabilities against nationally recognized standards for excellence, making it one of the most comprehensive and cost-effective performance assessments available to providers. Each progressive award levels— Bronze – Commitment to Quality, ​​Silver - Achievement in Quality, and Gold – Excellence in Quality, requires a more detailed demonstration of superior performance. Learn ​more​​​​​ about the value of the program.​
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