National Quality Award Program

​​​About The Program

The AHCA/NCAL National Quality Award Program helps you to evaluate your organization's strengths and opportunities, identify critical areas for improvement, and implement a plan to be stronger, more resilient, and successful than ever before. The three-level program evaluates long term care organizations capabilities against nationally recognized standards for excellence, making it one of the most comprehensive and cost-effective performance assessments available to providers. Each progressive award levels— Bronze – Commitment to Quality, Silver - Achievement in Quality, and Gold – Excellence in Quality, requires a more detailed demonstration of superior performance. Learn more about the value of the program for your organization and your workforce. ​​​

Submit Your Intent To Apply Today 

  1. Log into the Quality Award Portal
  2. Select Payment
  3. Submit your Intent to Apply Payment

That's it! The Intent to Apply is only a payment you need to make.

Important Dates

Mark these dates on your calendar and stay tuned for more program updates.

  • ​​Intent to Apply deadline: November 13, 2025 (8 pm ET)
  • 2026 Application deadline: January 22, 2026 (8pm ET)​​​

 Bronze Award

qaward_24bronze.pngAbout the Bronze Award 

The first step in the AHCA/NCAL National Quality Award Program is the Bronze – Commitment to Quality Award.

The Bronze Award level provides applicants with the tools and resources they need for continuous improvement in quality care. Through the Bronze criteria, based on the Baldrige Excellence Framework, applicants will assess their organization’s mission, vision, and key factors that lead to success. At this award level, utilizing the criteria questions applicants develop an organizational profile for their center. Applying for the AHCA/NCAL Bronze National Quality Award gives your organization a strong foundation for the second step—the Silver – Achievement in Quality Award​ level.  

Questions about the contents of this program may be directed to qualityaward@ahca.org


 Bronze Application & Resources

Essential Resources
Supporting Resources

 ‭(Hidden)‬ 2021 Bronze Key Dates

Notification
June 3, 2021

 Silver Award

qaward_24silver.pngAbout the Silver Award

The second step in the AHCA/NCAL National Quality Award Program is the Silver – Achievement in Quality Award. 

At the Silver Award level, applicants continue to learn and develop effective approaches that help improve performance and health care outcomes. The Silver criteria, based on the Baldrige Excellence Framework, provide applicants with a thorough assessment of how their organization works, its effectiveness, and tools for improvement in their approaches. The Silver level gives a clear pathway for recipients moving to the highest honor of recognition, the Gold – Excellence in Quality Award. 

Applicants must receive a Bronze – Commitment to Quality​ Award before applying at the Silver level. 

Questions about the contents of this program may be directed to qualityaward@ahca.org

 Silver Application & Resources

Essential Resources
Supporting Documents
Supporting Documents for Assisted Living

 ‭(Hidden)‬ 2021 Silver Key Dates

Notification
June 24, 2021

 Gold Award

qaward_24gold.pngAbout the Gold Award

The final step in the AHCA/NCAL National Quality Award Program is the Gold – Excellence in Quality Award. Recipients of the Gold Award are considered the best of the best in the profession.

​At the Gold Award level, applicants must show superior performance in areas of the criteria including leadership, strategic planning, and customer and staff satisfaction. By completing the Gold level criteria, organizations take their quality journey to a higher level through the valuable feedback received in the application process and thereby reaching organizational goals. Gold applicants address the Baldrige Excellence Framework in its entirety.

Applicants are required to receive the Bronze – Commitment to Quality and Silver – Achievement in Quality​ Awards before applying at the Gold level. 

Questions about the contents of this program may be directed to qualityaward@ahca.org

​Gold Award Spotlight

2024​ 

2023​ 

2022 

2021 
2020 

 Gold Application & Resources

Essential Resources
Supporting Documents
Supporting Documents for Assisted Living

 ‭(Hidden)‬ 2021 Gold Key Dates



 

 

Last Chance: Submit Your 2026 Quality Award Intent to Apply by November 13 at 8 PM EThttps://www.ahcancal.org/News-and-Communications/Blog/Pages/Last-Chance-Submit-Your-2026-Quality-Award-Intent-to-Apply-by-November-13-at-8-PM-ET.aspxLast Chance: Submit Your 2026 Quality Award Intent to Apply by November 13 at 8 PM ET11/11/2025 5:00:00 AM​This is your last chance to submit your Intent to Apply (ITA) for the 2026 AHCA/NCAL National Quality Award Program. <br><br>All ITAs must be submitted through the <a data-auth="NotApplicable" href="https://click.email.ahca.org/?qs=d4516dfede5279fa85ad93d82b47a2cc36076ff3653e7b21b2e3f022c6cf319c19edba552a7c396bab6337a5da6214e8586b02e408f392e7&_gl=1%2ah1p34t%2a_gcl_au%2aOTkyMzg2NjE4LjE3NTkyNDMxNDE." data-linkindex="3" title="https://click.email.ahca.org/?qs=d4516dfede5279fa85ad93d82b47a2cc36076ff3653e7b21b2e3f022c6cf319c19edba552a7c396bab6337a5da6214e8586b02e408f392e7" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank"><span data-ogsc="rgb(4, 100, 152)">Quality Award Portal</span></a> no later than <strong>Thursday, November 13, 2025, at 8 PM ET. </strong><br><br>While the ITA is not mandatory, submitting one provides important benefits: <br><br><ul><li>Discounted application fee </li><li>Exclusive resources and guidance to support your application, including webinars, best practices, and reminders </li></ul>The Quality Award Program offers more than recognition—it provides a framework for continuous improvement and a team-building opportunity that engages staff across all levels of your organization. Plus, 2026 marks the 30th anniversary of the program, making it a milestone year in the Quality Award journey! <br><br>If you haven’t already, make sure your organization is part of this historic year.<div> <div><div><span style="font-size:14.6667px;">For questions or assistance, please reach out to the <a href="mailto:qualityaward@ahca.org" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank">Quality Award Program staff</a>. </span></div><div><span style="font-size:14.6667px;"><br></span></div><div><span style="font-size:14.6667px;">A special thank you to our program sponsors: HealthCap, McKesson, Prevail by First Quality, Rosie, and Incite Workforce Solutions Powered by SnapCare. ​</span></div></div></div>
Don’t Miss Out: Submit Your Intent to Apply by November 13https://www.ahcancal.org/News-and-Communications/Blog/Pages/Don’t-Miss-Out-Submit-Your-Intent-to-Apply-by-November-13-.aspxDon’t Miss Out: Submit Your Intent to Apply by November 1310/14/2025 4:00:00 AM<p>​<span style="font-size:11pt;">The clock is ticking! The <a href="/Quality/National-Quality-Award-Program/Pages/default.aspx" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank"><strong>2026 National Quality Award Intent to Apply (ITA)</strong></a> is open, and the deadline is fast approaching: <strong>November 13, 2025, at 8:00 PM ET. </strong></span></p><div><span style="font-size:11pt;">Submitting your ITA is a simple but powerful step that sets your team up for success. Those who complete the ITA unlock important benefits: </span></div><div><br></div><div><ul><li>Discounted application fee <br><br></li><li>Exclusive reminders, resources, and tips throughout the year <br><br></li><li>Access to webinars and support tools to guide your application process </li></ul></div><div><br></div><div><strong>Why Take the First Step? </strong></div><div><br></div><div>Our newly released <a href="/Quality/National-Quality-Award-Program/Documents/QA_fastfacts_2025.pdf" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank"><strong>Fast Facts</strong></a> highlight just how impactful the Quality Award program can be. </div><div><br></div><div><ul><li>Award recipients are <strong>68% more likely</strong> to earn an Overall Five-Star Rating. </li><li><span style="font-size:11pt;">They perform <strong>13% better</strong> on safe use of off-label antipsychotics. </span></li><li><span style="font-size:11pt;">They see an <strong>8% improvement </strong>in reducing hospital readmissions. </span></li><li><span style="font-size:11pt;">And they have <strong>lower RN turnover rates</strong> compared to non-recipients. </span></li></ul></div><div><br></div><div>These numbers tell a bigger story: organizations that embark on the Quality Award journey don’t just gain recognition—they deliver better care, have stronger teams, and see measurable results. <br></div><div><br></div><div style="text-align:center;"><a href="/Quality/National-Quality-Award-Program/Pages/default.aspx" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank"><strong class="ms-rteStyle-BlueButton">Take Action Today</strong></a></div><div><br></div><div>Every Quality Award journey begins with a single step. For thousands of centers, that step started with an Intent to Apply. </div><div><br></div><div><a href="/Quality/National-Quality-Award-Program/Pages/default.aspx" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank">Submit your Intent to Apply</a> before <strong>November 13, 2025</strong>, and give your organization the best chance to shine! <br></div><p><br></p>The 2026 National Quality Award Intent to Apply is open, and the deadline is fast approaching: November 13, 2025, at 8:00 PM ET.
Reach for Peak Performance Excellence with the Gold Award!https://www.ahcancal.org/News-and-Communications/Blog/Pages/Reach-for-Peak-Performance-Excellence-with-the-Gold-Award!-.aspxReach for Peak Performance Excellence with the Gold Award!10/14/2025 4:00:00 AM<p></p><div>Is your long term or post-acute care center dedicated to delivering exceptional care and improving the lives of residents? If you've already achieved the Bronze and Silver levels, the Gold Quality Award is your opportunity to take the next bold step in your quality improvement journey. </div><div><br></div><div><span style="font-size:11pt;">The Gold Award challenges applicants to integrate and sustain performance excellence across all areas of their organization. It builds upon the foundations established at the Bronze and Silver levels, helping to drive deeper impact and long-term results. Whether you're applying for the first time or returning to refine your approach, these essential resources will guide your way: </span></div><div><br></div><div><span style="font-size:11pt;"><strong>Key Resources for Gold Applicants</strong> </span></div><div><ul><li><span style="font-size:11pt;"><a href="/Quality/National-Quality-Award-Program/MemberOnlyDocs/Gold/Gold%20Packet.pdf" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank">Gold Application Packet </a></span></li><ul><li>Includes program policies, application instructions, and notes on how to respond to the criteria.  </li></ul><li><span style="font-size:11pt;"><a href="https://educate.ahcancal.org/nationalqualityaward?_gl=1%2abker6a%2a_gcl_au%2aNjc3OTY4OTQzLjE3NTk4NzEwMzQ." data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank">Gold Criteria Series </a></span></li><ul><li>Educational videos that walk through each section of the Gold criteria, offering clarity and practical insights. </li></ul><li><span style="font-size:11pt;"><a href="/Quality/National-Quality-Award-Program/MemberOnlyDocs/Gold/2025%20Gold%20Criteria%20Submission%20Template.docx" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank">Gold Submission Template </a></span></li><ul><li>A structured format to help you organize and build your responses aligned with the Gold criteria codes. </li></ul><li><span style="font-size:11pt;"><a href="https://educate.ahcancal.org/products/2026-national-quality-award-program-kick-off?_gl=1%2ai6x4t2%2a_gcl_au%2aMjE0MDIwNTg0Mi4xNzU2ODI4Mzcw#tab-product_tab_overview" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank">Kick-Off Webinar Recording</a> </span></li><ul><li>Hear directly from Quality Award staff as they share expert guidance and tips to launch your application with confidence. </li></ul></ul></div><div><br></div><div><span style="font-size:11pt;">The 2026 Intent to Apply (ITA) process is open and available through the Quality Award Portal. Submitting your ITA by <strong>Thursday, November 13, 2025,</strong> gives you access to exclusive resources and a discounted application fee, making it a smart first step toward Gold. </span></div><div style="text-align:center;"><br></div><div style="text-align:center;"><span style="font-size:11pt;"><a href="https://ahcancal.smartsimple.com/s_Login.jsp" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank"><span class="ms-rteStyle-BlueButton">Submit Your Intent to Apply</span></a> </span></div><div><br></div><div><span style="font-size:11pt;">Visit the Quality Award <a href="/Quality/National-Quality-Award-Program/Pages/default.aspx" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank">website</a> for 2026 Gold materials and contact the Quality Award Program at <a href="mailto:qualityaward@ahca.org" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank">qualityaward@ahca.org​</a>​ with questions or inquiries.   </span></div><p>​</p>Is your long term or post-acute care center dedicated to delivering exceptional care and improving the lives of residents?
Help Shape the Future of Long Term Care: Become a 2026 National Quality Award Examinerhttps://www.ahcancal.org/News-and-Communications/Blog/Pages/Help-Shape-the-Future-of-Long-Term-Care-Become-a-2026-National-Quality-Award-Examiner.aspxHelp Shape the Future of Long Term Care: Become a 2026 National Quality Award Examiner10/7/2025 4:00:00 AM<p>​​<span style="font-size:11pt;">Are you passionate about improving the quality of care in long term and post-acute settings? The </span><strong style="font-size:11pt;">AHCA/NCAL National Quality Award Program</strong><span style="font-size:11pt;"> is inviting dedicated professionals to apply as </span><a href="/Quality/National-Quality-Award-Program/Pages/Examiners.aspx" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank" style="font-size:11pt;"><strong>Silver and Gold Examiners</strong></a><span style="font-size:11pt;"> for the 2026 cycle—and we want you to be part of this transformative journey. </span></p><div><br></div><div><strong>Why Become an Examiner? </strong></div><div><br></div><div>As an Examiner, you’ll play a critical role in evaluating applications from care centers across the country that are committed to performance excellence. Using scoring calibration guidelines grounded in the <em>Baldrige Performance Excellence</em> criteria, you’ll help ensure that each review is consistent, fair, and impactful. </div><div><br></div><div>Your feedback will directly influence how organizations improve their systems, processes, and outcomes—making a real difference in the lives of residents and staff. </div><div><br></div><div><strong>What You’ll Gain </strong></div><div>​<br></div><div><ul><li><strong>Professional Growth:</strong> Develop a marketable skillset in quality improvement, strategic analysis, and team collaboration. </li><li><span style="font-size:11pt;"><strong>Networking Opportunities: </strong>Connect with peers and experts who share your commitment to excellence. </span></li><li><span style="font-size:11pt;"><strong>Personal Fulfillment: </strong>Contribute to a national movement that’s elevating care standards across the continuum. </span></li></ul></div><div><br></div><div><strong>Who Should Apply? </strong></div><div><br></div><div><ul><li><strong>Silver Examiners:</strong> Ideal for those new to the Baldrige Framework, or those that are applying to the Bronze or Silver Quality Award.  </li><li><span style="font-size:11pt;"><strong>Gold Examiners:</strong> Best suited for individuals with prior Examiner experience or deep knowledge of performance excellence frameworks. </span></li></ul></div><div><br></div><div>Whether you're a seasoned leader or a rising professional, there’s a place for you in this program. </div><div><br></div><div><strong>Time Commitment & Support </strong></div><div><br></div><div><ul><li><strong>Training:</strong> Virtual, self-paced modules (10–12 hours) for all Examiners; in-person training for Team Leaders (travel expenses covered). </li><li><span style="font-size:11pt;"><strong>Review Period:</strong> Weekly team calls and application evaluations from late February through early June (40–60 hours total). </span></li><li><span style="font-size:11pt;"><strong>Resources:</strong> AHCA/NCAL provides comprehensive support to all Examiners in their learning journey, including travel reimbursement for required training. </span></li></ul></div><div><br></div><div><strong>Ready to Make a Difference? </strong></div><div><br></div><div>Join a community of professionals who are driving quality improvement in long term care. Your expertise and dedication can help shape a better future for thousands of residents and caregivers nationwide. </div><div><br></div><div>We welcome you to join a new Examiner recruitment webinar, taking place on October 8 from 1-2pm ET for Silver, and October 16 from 4-5pm ET for Gold, to hear from current Examiners about their experiences. Dial in details can be found <a href="/Quality/National-Quality-Award-Program/Pages/Examiners.aspx" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank">here</a>.<br></div><div><br></div><div>The Examiner application is open from October 6 through November 6, 2025. The 2026 timeline, role description and more information can be found here: <a href="https://ahcancal.org/examiners" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank">ahcancal.org/examiners</a> </div><div><br></div><div><strong>Apply today</strong> or reach out with questions at <a href="mailto:qualityaward@ahca.org" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank">qualityaward@ahca.org​</a>. </div><div><br><br></div><p>​</p>Are you passionate about improving the quality of care in long term and post-acute settings?

 Quality Award Stories

Explore our Quality Award Stories website​ and discover remarkable achievements in long term care. Share your Quality Award journey and showcase how it has elevated your organization’s standards and outcomes. Your story could inspire others and be featured in our national communications, highlighting your commitment to excellence. Submit your story today to join a network of dedicated providers striving for continuous improvement. Be inspired by your peers and contribute to a legacy of outstanding care.

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