| PBJ Is Now Live in iQIES: What Providers Need to Know | https://www.ahcancal.org/News-and-Communications/Blog/Pages/PBJ-Is-Now-Live-in-iQIES-What-Providers-Need-to-Know-.aspx | PBJ Is Now Live in iQIES: What Providers Need to Know | | | | | 9/14/2026 4:00:00 AM | | <p><span style="font-size:11pt;">The Centers for Medicare & Medicaid Services (CMS) launched Payroll-Based Journal (PBJ) functionality in the Internet Quality Improvement and Evaluation System (iQIES) on August 17, 2026. All PBJ staffing data must now be submitted through iQIES. Existing PBJ reporting requirements and quarterly submission deadlines remain unchanged. </span></p><div><span style="font-size:11pt;">CMS has released an updated QSO memo </span><a href="https://www.cms.gov/files/document/qso-26-12-nh-revised-2026-09-11.pdf" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank" style="font-size:11pt;">QSO-26-12-NH, Payroll-Based Journal (PBJ) Transition to iQIES</a><span style="font-size:11pt;">, </span><a href="https://www.cms.gov/files/document/pbj-policy-manual-v2-8-august-2026.pdf" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank" style="font-size:11pt;">PBJ Policy Manual</a><span style="font-size:11pt;"> and </span><a href="https://www.cms.gov/files/document/pbj-policy-manual-faq-update-082026.pdf" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank" style="font-size:11pt;">PBJ Policy Manual Frequently Asked Questions</a><span style="font-size:11pt;"> to reflect the transition. Changes within the policy documents are identified in red text. </span></div><div><br></div><div style="text-decoration:underline;"><strong>What Providers Need to Know</strong></div><div><br></div><div><ul><li>All PBJ staffing data must now be submitted through iQIES. <br></li><li>PBJ reporting requirements and quarterly submission deadlines have not changed. <br></li><li>Users must have an active HARP account and an approved PBJ role for each facility they access. Vendors must request access and obtain approval from the Provider Security Official (PSO) for each facility they represent. Users should log in regularly because iQIES access may be suspended after 60 consecutive days of inactivity. <br></li><li>A new system edit limits reported hours to 22.5 hours per calendar day for each System Employee ID. Additional information about PBJ error messages is available on the <a href="https://qtso.cms.gov/software/iqies/reference-manuals" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank">QTSO iQIES Reference and Manuals</a> webpage under iQIES Payroll-Based Journal (PBJ) Manuals. <br></li><li>The legacy QIES PBJ system is read-only and will be retired on September 15, 2026. Read-only access is being maintained temporarily, so users can review or print submission IDs associated with files recently submitted through QIES. The CASPER PBJ Submitter Final Validation report will be available to run for submissions performed in QIES only for three months post-PBJ migration into iQIES. <br></li><li>Providers should review the revised documents and update their internal procedures as needed. </li></ul></div><div><br></div><div style="text-decoration:underline;"><strong>Need Assistance?</strong></div><div><span style="font-size:11pt;">For technical assistance, contact the iQIES Service Center: </span></div><div><ul><li><strong>Email:</strong> <a href="mailto:iqies@cms.hhs.gov" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank">iqies@cms.hhs.gov </a><br></li><li><strong>Phone: </strong>1-800-339-9313 <br></li><li><strong>Online support:</strong> Use <a href="https://cmsqualitysupport.servicenowservices.com/ccsq_support_central" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank">CCSQ Support Central</a> to create a new ticket, track an existing ticket or recover a HARP account password. <br></li><li>Questions regarding PBJ policy may be directed to <a href="mailto:nhstaffing@cms.hhs.gov" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank">nhstaffing@cms.hhs.gov.</a> </li></ul></div><div><br></div><div>Members questions can be directed to <a href="mailto:regulatory@ahca.org" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank">regulatory@ahca.org</a>. <br></div><p></p> | CMS launched Payroll-Based Journal functionality in the Internet Quality Improvement and Evaluation System on August 17, 2026. | |
| CMS Releases Resources to Support PBJ Submissions in iQIES | https://www.ahcancal.org/News-and-Communications/Blog/Pages/CMS-Releases-Resources-to-Support-PBJ-Submissions-in-iQIES.aspx | CMS Releases Resources to Support PBJ Submissions in iQIES | | | | | 8/4/2026 4:00:00 AM | | <p></p><div>The Centers for Medicare & Medicaid Services (CMS) continues to prepare nursing homes and vendors for the transition of Payroll-Based Journal (PBJ) submissions and reporting from the current Quality Improvement and Evaluation System (QIES) to the Internet Quality Improvement and Evaluation System (iQIES). Beginning <strong>August 17, 2026</strong>, all PBJ submissions and reporting activities will transition to iQIES. </div><div><br></div><div>To support providers through this transition, CMS’s QIES Technical Support Office (QTSO) has released the following resources to assist facilities with navigating PBJ functionality in iQIES: </div><div><br></div><div><ul><li><a href="https://qtso.cms.gov/system/files/qtso/iQIES%20Staffing%20Data%20Submission%20PBJ%20User%20Manual.pdf" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank"><strong>Electronic Staffing Data Submission: Payroll-Based Journal (PBJ) User Manual</strong></a> – Provides detailed explanations on how to upload PBJ files, review submission results, manage employee records, and manage staffing hours. <br><br></li><li><a href="https://qtso.cms.gov/system/files/qtso/PBJ%20Error%20Message%20Reference%20Guide%20FINAL%20v1.0%2007.20.26_0.pdf" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank"><strong>PBJ Error Message User Guide</strong></a> – Provides detailed explanations and troubleshooting guidance for PBJ system error messages. <br><br></li><li><a href="https://view.officeapps.live.com/op/view.aspx?src=https://qtso.cms.gov/system/files/qtso/PBJ%2520Error%2520Message%2520Reference%2520Guide%2520FINAL%252007.20.26_0.xlsx&wdOrigin=BROWSELINK" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank"><strong>PBJ Error Message Reference Guide FINAL 07.20.26_0.xlsx</strong></a> – A downloadable spreadsheet for quick reference and filtering. </li></ul></div><div><br></div><div>As a reminder, the transition to iQIES will not change PBJ reporting requirements or quarterly submission deadlines. Facilities will need to ensure staff responsible for PBJ reporting have completed the necessary steps to obtain access to iQIES before the transition occurs. </div><div><br></div><div><strong>Upcoming PBJ Submission Deadline Reminder </strong></div><div><br></div><div>Facilities should continue preparing their Quarter 3 2026 PBJ submissions. The submission deadline for data covering April 1 through June 30, 2026, is <strong>August 14, 2026, at 11:59 p.m. ET.</strong> Following this submission deadline, PBJ functionality will transition to iQIES, and future submissions will be completed through the new system. </div><div><br></div><div>AHCA encourages members to submit PBJ data early, review validation reports, and address any submission errors before the deadline. Early preparation will also help ensure a smoother transition to iQIES. </div><div><br></div><div>Questions regarding PBJ policy should be directed to CMS at <a href="mailto:nhstaffing@cms.hhs.gov" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank">nhstaffing@cms.hhs.gov. </a>For technical assistance, contact the QIES Help Desk at <a href="mailto:iqies@cms.hhs.gov" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank">iqies@cms.hhs.gov</a> or <strong>(800) 339-9313. </strong><br></div><div><br></div><div>CMS will also provide live phone and email support through <strong>Friday, August 14, 2026, at 8:00 p.m. ET. </strong></div><div><br></div><div>AHCA will continue monitoring CMS updates and providing members with additional resources and education opportunities as the PBJ transition progresses. </div><div><br></div><div>Members questions can be directed to <a href="mailto:regulatory@ahca.org" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank">regulatory@ahca.org.</a> <br></div><p></p> | CMS continues to prepare nursing homes and vendors for the transition of PBJ submissions and reporting from the current QIES to the iQIES. | |
| Reminder: Upcoming PBJ Deadline | https://www.ahcancal.org/News-and-Communications/Blog/Pages/Reminder-Upcoming-PBJ-Deadline--.aspx | Reminder: Upcoming PBJ Deadline | | | | | 7/21/2026 4:00:00 AM | | <p><span style="font-size:14.6667px;">The deadline to submit </span><strong style="font-size:14.6667px;">Payroll Based Journal (PBJ)</strong><span style="font-size:14.6667px;"> data for </span><strong style="font-size:14.6667px;">Quarter 3 (April 1–June 30, 2026)</strong><span style="font-size:14.6667px;"> is </span><strong style="font-size:14.6667px;">August 14, 2026.</strong><span style="font-size:14.6667px;"> If you have not already submitted your data, now is the time to complete your submission and avoid last-minute issues. </span></p><div><span style="font-size:14.6667px;"><br></span></div><div><span style="font-size:14.6667px;"><strong>Review Your PBJ Data Before Submitting </strong></span></div><div><span style="font-size:14.6667px;"><br></span></div><div><span style="font-size:14.6667px;">Whether your PBJ data is submitted by facility staff or a third-party vendor, the facility is ultimately responsible for the accuracy and completeness of the submission. Before submitting, complete a final internal review to ensure your data is accurate. </span></div><div><span style="font-size:14.6667px;"><br></span></div><div><span style="font-size:14.6667px;">At a minimum, verify that you have: </span></div><div><span style="font-size:14.6667px;"><br></span></div><div><ul><li><span style="font-size:14.6667px;">Reviewed all reported staffing hours, including Medical Director hours. </span></li><li><span style="font-size:14.6667px;">Deducted the required meal breaks. </span></li><li><span style="font-size:14.6667px;">Validated employee IDs and job codes. </span></li><li><span style="font-size:14.6667px;">Confirmed the correct reporting quarter was selected. </span></li><li><span style="font-size:14.6667px;">Reviewed validation reports for errors or warnings. </span></li><li><span style="font-size:14.6667px;">Ensured your submission was accepted and no files were rejected. </span></li></ul></div><div><br></div><div><strong>Review the Final File Validation Report </strong></div><div><span style="font-size:14.6667px;"><br></span></div><div><ul><li><span style="font-size:14.6667px;">Confirm the file was accepted. </span></li><li><span style="font-size:14.6667px;">Verify the report contains the correct reporting quarter and facility data. </span></li><li><span style="font-size:14.6667px;">Review any warnings or errors that require correction. </span></li><li><span style="font-size:14.6667px;">The Final File Validation Report is typically available in CASPER within 24 hours of submission. </span></li></ul></div><div><strong>Validate Your Submission </strong></div><div><span style="font-size:14.6667px;"><br></span></div><div><span style="font-size:14.6667px;">After submission, don't assume the process is complete. Review the available PBJ CASPER reports to confirm your staffing data was processed as expected and identify any issues that should be corrected before the submission deadline. </span></div><div><span style="font-size:14.6667px;"><br></span></div><div><span style="font-size:14.6667px;"><strong>Final Reminder </strong></span></div><div><span style="font-size:14.6667px;"><br></span></div><div><span style="font-size:14.6667px;">Do not wait until the last day to submit your PBJ data. Early submission provides time to review validation reports, correct any errors, and resubmit, if necessary, before the <strong>August 14, 2026,</strong> deadline. </span></div><div><span style="font-size:14.6667px;"><br></span></div><div><span style="font-size:14.6667px;"><strong>Prepare Now for the Transition to iQIES </strong></span></div><div><span style="font-size:14.6667px;"><br></span></div><div><span style="font-size:14.6667px;">While the August 14, 2026, deadline is the immediate priority, providers should also begin preparing for the transition of PBJ reporting to the Internet Quality Improvement and Evaluation System (iQIES). Beginning August 17, 2026, all PBJ submissions and reporting activities will be completed in iQIES, and Quarter 4 (July 1–September 30, 2026) data must be submitted through iQIES by November 14, 2026. </span></div><div><span style="font-size:14.6667px;"><br></span></div><div><span style="font-size:14.6667px;">CMS recently released <a href="https://www.cms.gov/files/document/qso-26-12-nh-original-release-2026-07-14.pdf" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank">QSO-26-12-NH</a>, which outlines what providers should expect during the transition, including: </span></div><div><span style="font-size:14.6667px;"><br></span></div><div><ul><li><span style="font-size:14.6667px;">PBJ submissions through the current QIES system will end after the August 14 deadline. </span></li><li><span style="font-size:14.6667px;">PBJ reports will be available in iQIES beginning August 17, including up to 10 years of historical PBJ data (with limited exceptions). </span></li><li><span style="font-size:14.6667px;">Providers should ensure all staff responsible for PBJ reporting have established HARP accounts, requested the appropriate iQIES role, and obtained approval from their facility's Provider Security Official (PSO) before the transition. </span></li></ul></div><div><span style="font-size:14.6667px;"><br></span></div><div><span style="font-size:14.6667px;">Providers are encouraged to review the CMS memo <a href="https://www.cms.gov/files/document/qso-26-12-nh-original-release-2026-07-14.pdf" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank">QSO-26-12-NH</a> and begin preparing now to ensure a smooth transition. </span></div><div><span style="font-size:14.6667px;"><br></span></div><div><span style="font-size:14.6667px;"><strong>AHCA Resources for PBJ Support </strong> </span></div><div><span style="font-size:14.6667px;"><br></span></div><div><span style="font-size:14.6667px;">AHCA has developed several resources to help providers prepare for both the current submission deadline and the upcoming transition to iQIES: </span></div><div><span style="font-size:14.6667px;"><br></span></div><div><ul><li><span style="font-size:14.6667px;"><a href="https://educate.ahcancal.org/products/payroll-based-journal-pbjmandatory-staffing-data-collection-2?utm_source=chatgpt.com" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank">Payroll Based Journal (PBJ) On-Demand Education Program </a></span></li><li><span style="font-size:14.6667px;"><a href="/Survey-Regulatory-Legal/MemberOnlyDocs/Payroll%20Based%20Journal%20FAQs-1.pdf" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank">PBJ </a>FAQ </span></li><li><span style="font-size:14.6667px;"><a href="/Survey-Regulatory-Legal/Documents/Medical%20Director%20Hours%20Reporting%20Log.docx?utm_source=chatgpt.com" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank">Medical Director Hours Reporting Log </a></span></li><li><span style="font-size:14.6667px;"><a href="/Survey-Regulatory-Legal/MemberOnlyDocs/Medical%20Director%20PBJ%20Hours%20Tip%20Sheet.pdf" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank">Medical Director Hours Reporting </a> </span></li><li><span style="font-size:14.6667px;"><a href="/News-and-Communications/Blog/Pages/What-to-Expect-PBJ-Data-Submission-and-Reporting-in-iQIES--.aspx?utm_source=chatgpt.com" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank">AHCA Blog: What to Expect—PBJ Data Submission and Reporting in iQIES </a></span></li></ul></div><div><span style="font-size:11pt;"><strong>CMS Resources for PBJ Support </strong></span></div><div><span style="font-size:14.6667px;"><br></span></div><div><span style="font-size:14.6667px;">CMS provides several tools to assist providers: </span></div><div><span style="font-size:14.6667px;"><br></span></div><div><ul><li><span style="font-size:14.6667px;"><a href="https://www.cms.gov/medicare/quality/nursing-home-improvement/staffing-data-submission" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank">CMS PBJ Website </a></span></li><li><span style="font-size:14.6667px;"><a href="https://www.cms.gov/medicare/quality-initiatives-patient-assessment-instruments/nursinghomequalityinits/downloads/pbj-policy-manual-final-v25-11-19-2018.pdf" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank">Electronic Staffing Data Submission - Long-Term Care Facility Version 2.7 June 2025 </a></span></li><li><span style="font-size:14.6667px;"><a href="https://www.cms.gov/medicare/provider-enrollment-and-certification/certificationandcomplianc/downloads/usersguide.pdf" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank">Design for Care Compare Nursing Home Five-Star Quality Rating System: Technical Users’ Guide July 2026 </a></span></li><li><span style="font-size:14.6667px;"><a href="https://www.cms.gov/medicare/quality-initiatives-patient-assessment-instruments/nursinghomequalityinits/downloads/pbj-policy-manual-faq-11-19-2018.pdf" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank">PBJ Policy Manual FAQ: Electronic Staffing Data Submission Payroll-Based Journal (PBJ) Frequently Asked Questions </a></span></li><li><span style="font-size:14.6667px;"><a href="https://qtso.cms.gov/software/iqies/reference-manuals" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank">iqies Reference & Manuals | QIES Technical Support Office </a></span></li></ul></div><div><span style="font-size:14.6667px;"><br></span></div><div><span style="font-size:11pt;">CMS Support: <strong>Live phone and email support</strong> for August 14, 2026, PBJ Deadline will be available through Friday, August 14, 2026, until 8:00 PM ET. All files must be submitted by August 14, 2026, at 11:59 PM ET. Files for Fiscal Quarter 3, with the reporting period of April 1 through June 30, will not be accepted after this deadline. </span></div><div><span style="font-size:14.6667px;"><br></span></div><div><ul><li><span style="font-size:14.6667px;"><strong>Technical Assistance: </strong>(800) 339-9313 |<a href="mailto:iqies@cms.hhs.gov" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank"> iqies@cms.hhs.gov </a></span></li><li><span style="font-size:14.6667px;"><strong>Schedule a service call or live chat via</strong> <a href="https://links-2.govdelivery.com/CL0/https://cmsqualitysupport.servicenowservices.com/ccsq_support_central/3/0101019c4d67a017-664811d0-0735-46c9-98b9-454d9855b7ea-000000/1KWRSGy0ER2OcHKZ6dJJQruW6lj9gZAv7CqTK_3ZQcU=444" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank">CCSQ Support Central </a></span></li><ul><li><span style="font-size:14.6667px;">HARP password and MFA issues can now be reset via chat. </span></li></ul><li><span style="font-size:14.6667px;"><strong>Policy Questions</strong>, contact: <a href="mailto:NHStaffing@cms.hhs.gov" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank">NHStaffing@cms.hhs.gov </a></span></li></ul></div><div><span style="font-size:14.6667px;"><br></span></div><div><span style="font-size:11pt;">Members may direct PBJ questions to <a href="mailto:regulatory@ahca.org" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank">regulatory@ahca.org.</a></span></div><p></p> | The deadline to submit Payroll Based Journal (PBJ) data for Quarter 3 (April 1–June 30, 2026) is August 14, 2026. | |
| What to Expect: PBJ Data Submission and Reporting in iQIES | https://www.ahcancal.org/News-and-Communications/Blog/Pages/What-to-Expect-PBJ-Data-Submission-and-Reporting-in-iQIES--.aspx | What to Expect: PBJ Data Submission and Reporting in iQIES | | | | | 7/7/2026 4:00:00 AM | | <p></p><div>The Centers for Medicare & Medicaid Services (CMS) has announced that, effective <strong>August 17, 2026,</strong> the Payroll-Based Journal (PBJ) system will transition to the Internet Quality Improvement and Evaluation System (iQIES), CMS's secure cloud-based system. </div><div><br></div><div>Providers are encouraged to begin registering and obtaining access to PBJ roles in iQIES as outlined in the previous CMS announcement <a href="https://qtso.cms.gov/news-and-updates/correction-iqies-pbj-launch-announcement" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank">Correction: iQIES PBJ Launch Announcement. </a> </div><div><br></div><div>As CMS transitions PBJ submission and reporting to iQIES, providers and vendors should be aware of the following key system benefits, reporting updates, and available support resources. </div><div><br></div><div><strong>Key Benefits of iQIES for PBJ </strong></div><div><br></div><div><ul><li>Single system access for PBJ submission and reporting <br></li><li>Access to iQIES anywhere within the United States <br></li><li>Tips and guidance within iQIES to assist with uploading PBJ files and accessing reports <br></li><li>Familiar submission process, with file uploads similar to QIES </li></ul></div><div><br></div><div><strong>What Providers and Vendors Should Expect </strong></div><div><br></div><div><ul><li>After August 14, 2026, at 11:59 p.m. ET, QIES will no longer accept PBJ submissions. <br></li><li>Beginning August 17, 2026, PBJ submissions for Quarter 4 must be submitted through iQIES. <br></li><li>PBJ submissions for Quarter 4 <strong style="text-decoration:underline;">will not be accepted</strong> in QIES or iQIES from July 1, 2026, through August 16, 2026. </li></ul></div><div><br></div><div><strong>QIES / iQIES Report Information </strong></div><div><br></div><div><ul><li>Beginning August 17, 2026, users will be able to access and run PBJ reports in iQIES. <br><br></li><li>Ten years of PBJ data will be migrated into iQIES, allowing users to run reports for both QIES and iQIES submissions (except the Submitter Final Validation Report). <br><br></li><li>CMS has provided a list of PBJ reports available in iQIES, including corresponding CASPER and iQIES report names and any differences users should be aware of. <br><br></li><li>Following migration, PBJ reports in the Certification and Survey Provider Enhanced Reporting (CASPER) application will be decommissioned, with two exceptions for a limited time: <br></li><ul><li>System-generated final validation reports for submissions completed in QIES </li><li>User-requested PBJ Submitter Final Validation Report </li></ul></ul></div><div><br></div><div><span style="font-size:11pt;"><strong>Training and Support </strong></span></div><div><br></div><div>For assistance with reports, users can reference the CMS iQIES Reports User Manual, <a href="https://qtso.cms.gov/software/iqies/reference-manuals" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank">iqies Reference & Manuals | QIES Technical Support Office. </a></div><div><br></div><div>Training materials, user guides, and technical documents will be posted on the QTSO website prior to the iQIES PBJ launch. </div><div><br></div><div>Providers and vendors are encouraged to review these resources to support onboarding and ongoing system use. </div><div><br></div><div><strong>Questions: </strong></div><div><br></div><div><strong>Policy Questions </strong></div><div>Email: <a href="mailto:nhstaffing@cms.hhs.gov" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank">nhstaffing@cms.hhs.gov </a></div><div><br></div><div><strong>Technical Questions</strong> </div><div>Contact the iQIES Service Center at (800) 339-9313, Monday through Friday, 8:00 a.m.–8:00 p.m. ET. </div><div><br></div><div>Providers may also request assistance through secure chat or schedule a call via <a href="https://links-2.govdelivery.com/CL0/https://links-2.govdelivery.com/CL0/https:%252F%252Flinks-2.govdelivery.com%252FCL0%252Fhttps:%25252F%25252Fcmsqualitysupport.servicenowservices.com%25252Fccsq_support_central%252F3%252F0101019c4d67a017-664811d0-0735-46c9-98b9-454d9855b7ea-000000%252F1KWRSGy0ER2OcHKZ6dJJQruW6lj9gZAv7CqTK_3ZQcU=444/1/0101019eade97001-ae1c0310-be49-4c58-95af-39ba66277a6c-000000/Yq3o3wXKm43OkDplaQRRphiXH5kqHYoq4Pf0747LeIw=452/1/0101019eb2938b1d-0f91e937-ad1e-468a-a80c-c6d88fb8268a-000000/hcNCxXKy5GdTDjyvMBEZXWr4B8mD6Q5kn21qZmGfQLU=452" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank">CCSQ Support Central</a>. Please note that chat support is currently available Monday through Friday from 9:00 a.m.–5:00 p.m. ET. </div><div><br></div><div>For AHCA assistance, please contact <a href="mailto:regulatory@ahca.org" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank">regulatory@ahca.org.</a><br></div><p></p> | CMS has announced that, effective August 17, 2026, the Payroll-Based Journal system will transition to the Internet Quality Improvement and Evaluation System, CMS's secure cloud-based system. | |