Quality Summit

Welcome to AHCA/NCAL’s Quality Summit! The goal of the Quality Summit 2024 is to offer innovative ideas, strategies, and inspiration to help you provide the highest quality of care to your residents. At the Summit, you will learn from experts and discover best practices on effective leadership, strategic planning, customer engagement, data management, workforce, and more.

Education sessions this year are based on the seven categories of the Baldrige Criteria for Performance Excellence, the cornerstone of the AHCA/NCAL National Quality Award Program.

With sessions that align with specific Baldrige criteria, you will be able to focus on areas and topics that best meet your needs and organizational goals. Look for more information and special icons denoting each category in the program guide and make plans to join us at Quality Summit in May!

Registration

Attendee Eligibility

Attendee registration for this event is exclusively for long term care and post-acute care providers. Registration and attendance for companies and individuals who sell or market products and/or services to provider organizations is limited to sponsorship opportunities. AHCA/NCAL reserves the right to grant final approval for all registrants to attend this conference.

Registration Rates

Deadline: Thursday, May 9, 2024
  • AHCA/NCAL Member: $500
  • First-Time Attendee (Member): $400
  • Each Additional Member, from same facility: $450
  • State Executive Member: $325
  • Attendee Non-Member: $695
  • Discounted Quality Award Examiners: $300
Registration Questions? Contact meetings@ahca.org

All registrations include:

  • The opportunity to earn up to 8.75 CEs
  • Welcome reception, two breakfasts, and luncheon

General Information

Substitutions
Substitutions will be allowed up to five (5) calendar days prior to the conference.  Conference registration changes and/or substitutions must be made in writing via fax to (415) 293-4743. (Attn: AHCA/NCAL Registration), or contact the Quality Summit Registration Support Center. 

Cancellations/Refunds
Cancellations received on or before Thursday, May 9, 2024, will be refunded minus a $75.00 administrative fee. Any change or cancellation must be made in writing.  Refunds will not be issued after Thursday, May 9, 2024. Refunds will be processed within five (5) days following the end of the conference. Refunds or credits will not be made on no-shows. 
 
Conference Attire
Business casual attire is suitable for all meetings, sessions, and receptions. Please remember to bring a sweater or jacket for air-conditioned rooms.

Special Accommodations and Dietary Needs
If you require any special accommodations or have any special dietary needs, please contact AHCA/NCAL at meetings@ahca.org.
 
By registering for and/or attending the event, I acknowledge and agree that photographs, video, and other recordings of the event may be taken by AHCA/NCAL or parties acting on behalf of AHCA/NCAL and that these photographs, video, and other recordings may be used by AHCA/NCAL in any media now known or later invented for any purpose related to AHCA/NCAL’s mission, including educational, promotional, and awareness-related use. I give to AHC/NCAL unlimited permission to use my name, likeness, image, statements, and other information I may give to AHCA/NCAL whether through registration, at the event, or otherwise that may be necessary for AHCA/NCAL to make use of its rights in photographs, video, and other recordings.

Hotel & Travel Information

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Hyatt Regency San Antonio

123 Losoya Street, San Antonio, TX 78205


 

Make Your Reservation Early!

Take advantage of the special conference room rate. Make your reservation by Thursday, May 9, 2024. Reservation requests made after this date will be based on availability at the prevailing hotel rate. The hotel requires a first-night deposit of room and tax to guarantee accommodation.

Convention Management Resources Inc., (CMR) is AHCA/NCAL’s Quality Summit official registration and housing company. Please register and make your hotel reservation online. Conference registration is required to secure your hotel reservation.

Room Rates & Taxes

AHCA/NCAL has arranged for the special group rate of $239.00 per night single or double occupancy plus appropriate tax and service charges. This rate will be extended by three days pre- and post-conference dates, based on availability.

‭(Hidden)‬ Discounted Disney Tickets
disney.jpg​Disney currently provides exclusive After 1PM and After 5PM Twilight Tickets and special discounted multi-day tickets to Quality Summit attendees that are not available at our Ticket Windows. The multi-day tickets include a complimentary bonus visit to an additional Disney experience.  (Due to Covid-19 these options have been modified to include the mini-golf and Disney Oak Trail golf options.
 
To purchase specially priced Disney Meeting/Convention Theme Park tickets, please call 407-566-5600 or CLICK HERE.  Tickets are valid 7 days pre, during, and 7 days post meeting dates.  Please note the cut-off date for advance purchase savings is 05/13/2022.   
 
Please note: With the new Disney Theme Park Reservation System and park capacity limitations, it’s important to lock in your visit as soon as possible.  A park reservation is required for entry along with the ticket.

Health & Safety
With health and safety remaining a priority for our attendees, we ask that the following be observed:

  1. Being up to date with current vaccines/boosters is preferred for all registered attendees.
  2. Masks are worn at the discretion of the attendees. 
  3. Do not travel if you have COVID until you meet the CDC criteria for returning to work for Healthcare Workers.
  4. If you have respiratory symptoms, please test for COVID before traveling and use a source control mask when around others indoors. 
  5. If you have had a recent high-risk exposure in the 10 days before a meeting or event, you should wear a mask for 10 days following the exposure and not participate in indoor activities where you may need to take off your mask (e.g., dining, drinking, coffee, etc.). High-risk exposure at work does not count if appropriate PPE was used during resident care.
  6. Follow all state, local, and private business health and safety measures that may be in place. 
  7. If you experience symptoms or are exposed while onsite, please self-quarantine in your hotel room and contact AHCA/NCAL staff (meetings@ahca.org) for a test kit.

Keynote Speakers

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SaulPaul - Grammy Nominated Musician

May 21st | 9:30am - 10:30am

SaulPaul, a GRAMMY Nominated Musician with a Message, has conducted three TEDx Talks, mesmerized audiences at the Kennedy Center for Performing Arts, performed at SXSW and five Super Bowls, and wowed viewers of America’s Got Talent. His journey from tragedy to triumph has been immortalized in the documentary "Tower to Tower" and in his memoir "Be The Change." Recently, SaulPaul founded Change Water, an eco-friendly bottled water company that donates 50% of profits to local communities. Whether through music, art, entrepreneurship, or community service, SaulPaul embodies the ethos of #BeTheChange.

Follow him on Twitter/X @SaulPaul

Keynote Presentation: Is your glass half empty or half full?
How ever you view it – “What You See Is What You Get" Through personal trials, Saul​Paul discovered that altering his viewpoint transformed his life. During his keynote, you will learn about his inspiring journey, delivered with a blend of wit, wisdom, and insight on the profound power of perspective.

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Glenn Van Ekeren - President, Vetter Senior Living

May 21st | 12:00pm - 12:45pm

For over 40 years, Glenn Van Ekeren has dedicated his work to helping people grow. As the President of Vetter Health Services in Omaha, Nebraska, he is passionate about inspiring his team members to assess and redefine the landscape of long term care. As an author and motivational speaker, Van Ekeren has written numerous books, conducted seminars, and delivered keynote addresses, guiding both individuals and organizations toward realizing their full potential. His down-to-earth approach and practical strategies have inspired others to enthusiastically live life to the fullest.

Keynote Presentation: Leadership for Challenging Times
Leaders are the heartbeat of their organization. To inspire, you must be inspired. To motivate, you must be motivated. To lead, you must be prepared to greet the personal and professional demands of leading with confidence, determination, and a dose of unquenchable passion. During his keynote presentation, Van Ekeren will share revitalizing principles that will reignite your passion for leadership, spur your dedication to inspiring others, and motivate you to renew your workplace culture.

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Summit Agenda

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​Education & Agenda


Download Sessions & Agenda


A Guide to Navigating the Quality Summit Educational Sessions

Welcome to the AHCA/NCAL Quality Summit! The goal of the Quality Summit is to provide you with innovative ideas, strategies, and inspiration to ensure your organization is providing the highest quality of care to your residents.

This year, the AHCA/NCAL Quality Summit features educational sessions that reflect the seven criteria categories of the Baldrige Criteria for Performance Excellence. The Baldrige framework is the foundation of the AHCA/NCAL National Quality Award Program, a program that has been helping long term care centers achieve and sustain performance excellence for 30 years.

The seven Baldrige criteria categories listed below provide a framework for organizations to focus on key areas that contribute to overall organizational excellence. By addressing these key areas, organizations can enhance their competitiveness, drive innovation, and achieve sustainable success. They also relate to the elements of CMS’ Quality Assurance/Performance Improvement (QAPI), a regulatory requirement for all CMS-certified nursing facilities.

Leadership: Leadership sets the direction, creates a vision, and establishes organizational values. It plays a crucial role in fostering an environment of continuous improvement and innovation.
Strategy: Effective strategic planning ensures that organizations have a clear roadmap for achieving their goals. It helps align resources and efforts toward achieving desired outcomes.
Customers: Understanding and meeting customer needs is essential for organizational success. High-performing organizations build strong relationships with customers, gather feedback, and continuously improve customer satisfaction and engagement.
Measurement, Analysis, and Knowledge Management: Organizations need to measure their performance, analyze data, and use knowledge effectively to drive improvement. Data-driven decision-making and knowledge sharing enables shared decision-making and fosters transparency.
Workforce: A skilled and motivated workforce is critical for achieving organizational objectives. High-performing organizations focus on employee engagement, development, and creating a positive work environment. This enables them to retain current staff and enhances their recruitment efforts.
Operations: Efficient and effective operations contribute to overall organizational performance. Strong operations rely on systematic processes for product and service delivery deployed widely throughout the organization, and continuously evaluated and improved.
Results: Organizations are judged by the results they can produce. Outcomes achieved by the organization, including customer satisfaction, financial performance, and societal impact should be tracked, trended, and compared against relevant comparisons so that an assessment is available on organizational performance.

For attendees with a specific focus, such as clinical leaders, infection preventionists, or human resource professionals, it may be appropriate to attend sessions in specific categories (e.g., leadership and workforce or operations and results). For leaders with a broader scope, such as administrators or directors of nursing, we encourage you to be a “criteria explorer” and attend one session in each category. This will allow you to maximize your learning and participation at the Quality Summit.

‭(Hidden)‬ Special Thanks!

AHCA/NCAL would like to recognize the Quality Cabinet Committees​ ​

  • AHCA Quality Improvement Committee
  • NCAL Quality Committee
  • AHCA Survey/Regulatory Committee
  • AHCA Clinical Practice Committee
  • AHCA/NCAL Customer Experience Committee
  • AHCA/NCAL Workforce Committee
  • AHCA/NCAL Emergency Preparedness and Life Safety Committee 

Raffle Opportunity for Criteria Explorers
We are also offering an exciting opportunity to enhance your conference experience and win a fantastic prize! Our goal is to encourage you to explore a diverse range of topics and sessions during the conference. Here is how you can participate and stand a chance to win: 

How to Participate:
1) Plan to attend one session within each criteria category (e.g., Leadership, Strategy, Customers, Measurement. Workforce, Operations, Results) throughout the conference.
2) Pick up a ribbon representing that criteria category to prove your attendance (ribbons will be available in each session room). 
3) Bring your ribbons to the registration desk on Wednesday to enter your name into the raffle. Remember, you must have one ribbon for each of the 7 categories of the Baldrige criteria to qualify!

The winner of the raffle will receive a free registration to the 2025 Quality Summit (transferable within your company) plus an American Express gift certificate.

CONTACT US
If you have questions or would like more information about the Quality Summit, please email us!​
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Location & Date
Date(s): May 20-22, 2024
Location: Hyatt Riverwalk, San Antonio, TX

Sponsorships
Sponsorship opportunities available!

CE Credits & Certificates
Earn up to 8.75 CEs. Network in formal and informal settings. Gain fresh ideas and perspectives that will help you achieve your goals back home.
 
AHCA/NCAL has requested NAB approved CE hours for skilled nursing and assisted living administrators. Individuals seeking approval for all other professional licensures must file independently and should contact  Becca Colbert, Manager, Education & Events for the materials needed.

Meet the sponsors
Get to know our wonderful sponsors! Browse their profiles and feel free to reach out to them regarding your business needs.

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