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New Studies Profile Assisted Living Performance  
New Studies Profile Assisted Living Performance
Lisa Gelhaus, (202) 898-2825

Washington, DC: The National Center for Assisted Living (NCAL) today released results of its Performance Measurement Initiative, the first annual collection of data, illustrating that many assisted living providers are using numerous methods to record the quality of care and services being delivered to residents.

“NCAL’s Performance Measurement Initiative is a landmark for the profession,” says David Kyllo, NCAL’s executive director. “NCAL established performance measures that could be used by the profession to improve care for residents and provides residents, family members and policy makers with tangible insight into an assisted living community’s operations.” 

The Employee Vacancy, Retention, and Turnover (VRT) survey, a profession-wide survey that examined workforce stability, revealed that the overall retention rate for assisted living employees was 51 percent. Retention rates among noncertified resident caregivers, certified nurse assistants, and medication aides ranged from 44 percent to 55 percent. The VRT provides a snapshot of the profession at a moment in time that may or may not reflect a national trend.

The Performance Measures survey was limited to NCAL members and measured nine operational areas dealing with resident and family satisfaction, employee satisfaction, resident occupancy rates, use of resident family councils, use of family councils, use of mission and vision statements, implementation of safety programs, levels of nurse availability, and criminal background checks for new staff members.

The study reveals information about improving the quality of care and life for residents in assisted living. Among the findings:

  • 98 percent of assisted living communities conducted criminal background checks on all new employees;
  • 91 percent of assisted living communities measured resident and family satisfaction;
  • 94 percent had a licensed nurse available to staff and residents 24 hours per day;
  • 94 percent reviewed incident reports for residents; and
  • 85 percent measured employee satisfaction.    

“NCAL will continue its Performance Measurement Initiative by issuing these two surveys on a yearly basis,” continued Kyllo. “We’re proud to be at the forefront of developing tools that help providers deliver consistent high-quality, person centered care to residents.”

The 2010 Assisted Living Performance Measures Survey Results and 2009 Assisted Living Staff Vacancy, Retention, and Turnover Survey are available  on  NCAL thanks the American Association for Homes and Services for the Aging, the Assisted Living Federation of America, and the American Seniors Housing Association members for their participation.