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National Assisted Living Organization Holds Quality Focused Conference  
National Assisted Living Organization Holds Quality Focused Conference

Lisa Gluckstern,, (202) 898-2825


Phoenix, Ariz: Nearly 200 assisted living professionals attended today’s National Center for Assisted Living’s (NCAL) seventh annual NCAL Day in Phoenix, Ariz. where experts gave presentations that advance current best practices in the delivery of high quality care to assisted living residents.

“NCAL Day provides the latest knowledge and tangible tools that support our members’ efforts to reach and exceed their Quality Initiative for Assisted Living goals,” says NCAL Executive Director David Kyllo.

The opening speaker, Matt Long inspired the audience through his discussion about his physical recovery after being hit by a 20-ton bus in New York City and being told by physicians he wouldn’t walk without a cane. Long surpassed that expectation by running the New York City marathon in 2008 and created a non-profit that helps individuals with injuries.

The keynote was a great launch for the assisted living professionals in attendance who learned about innovative quality methods from expert presenters on two different education tracks: quality in leadership and quality toolkit. On the toolkit track, sessions such as, “Introduction to INTERACT for Assisted Living” and “Measuring Resident Satisfaction” were explained. On the leadership track, participants heard about “Strategic Applications of Emotional Intelligence for Senior Living Leaders” or “Effective Partnerships between ACOs and Assisted Living.”

NCAL honored the 2013 winners of the NCAL Awards Program for their outstanding service and care to residents by presenting awards for: NCAL Administrator of the Year; NCAL Nurse of the Year; NCAL Noble Caregiver of the Year and NCAL National Assisted Living Week® Programming Award.

Keynote speaker Jim Nance hit the right closing notes. One of the founders of the National Patient Safety organization, and former ABC News aviation analyst, Nance talked about how to transform healthcare delivery into an effective and safe system of prevention and wellness.

 “NCAL Day’s focus on delivering quality is another example of the organization’s commitment to providing cutting edge knowledge that helps deliver solutions for quality care,” said Kyllo.