National Quality Award Board of Overseers

​2022 Quality Award Board of Overseers Elections – Now Open! 

The AHCA/NCAL National Quality Award Board of Overseers (BOO) is seeking self-nominations for their upcoming election process. The 12-member BOO has oversight over key functions and the strategic direction of the program.

The selection process emphasizes the following:
  • Expertise in continuous quality improvement and the long-term and post-acute care field
  • Experience and commitment to the Quality Award Program or other similar programs
  • Diversity in background, experience and representation 

Newly elected Board of Overseers members will serve a 3-year term beginning in January of 2022. The deadline to submit a self-nomination is November 1, 2021. 

Learn more about becoming a BOO. Download the BOO brochure​.




In 2007, the AHCA Board of Governors established the Board of Overseers to promote the integrity, preserve the credibility and ensure sustainability and success of the Quality Award program. The responsibilities of the Board include:

  • Oversight of key program functions, such as criteria establishment, program policies and procedures, Examiner training and review protocols.
  • Oversight of the strategic direction of the program, which includes an annual strategic planning process.
  • Engage charter teams to support performance improvement and accomplishment of the strategic plan.
  • Report to AHCA/NCAL Leadership and the AHCA Board of Governors as appropriate.

2021 Board of Overseers

Gary Floss
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Cathy Sunlin
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Debra Fournier
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Emily Buckles
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James Krob
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Jim Gordon
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Mary Tess Crotty
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Shauna Kapsner
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Stacy Hord
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Tammy Kelly
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Cathy Bergland
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Please contact Urvi Patel, Director, Quality Improvement at or (202) 898-2858.​ ​​​​​​​​​