National Quality Award Board of Overseers




In 2007, the AHCA Board of Governors established the Board of Overseers to promote the integrity, preserve the credibility and ensure sustainability and success of the Quality Award program. The responsibilities of the Board include:

  • Oversight of key program functions, such as criteria establishment, program policies and procedures, Examiner training and review protocols.
  • Oversight of the strategic direction of the program, which includes an annual strategic planning process.
  • Engage charter teams to support performance improvement and accomplishment of the strategic plan.
  • Report to AHCA/NCAL Leadership and the AHCA Board of Governors as appropriate.


  • Elected members serve a three-year term.
  • The Board will meet in-person one time per year at locations determined by AHCA/NCAL staff, and will meet by conference call six times per year.
  • Board members are also expected to participate on charter teams to support the accomplishment of the strategic plan and other Board priorities.
  • Board members serve without compensation, but are reimbursed reasonable travel expenses.


New candidates for the Board of Overseers are evaluated and selected by the current members of the Board and ratified by the Chair of the AHCA Board of Governors.

The selection process emphasizes expertise in continuous quality improvement and the long-term and post-acute care field. The Board looks for experience and commitment to the Quality Award Program or other similar programs and associations, and other knowledge that contributes to fulfilling their objectives and responsibilities. 

Membership on the Board should be diverse and balanced in terms of the type of organization or groups represented, points of view represented and the functions to be performed, and avoid any undue influence, perceived or real, by any one individual or organization.

Without establishing any specific obligation, consideration shall be given to selecting Board members who represent:

  • Examiners or Judges actively engaged in the program
  • State Affiliates, either a state executive or key staff person
  • Providers actively engaged in promoting the program
  • Individuals representing key constituency/membership groups of AHCA/NCAL
  • The Baldrige National Quality Award Program
  • Other key stakeholders of AHCA/NCAL


Members of the Board of Overseers are guided by a Code of Conduct, the AHCA/NCAL Conflict of Interest and the AHCA/NCAL Anti-Trust Policy. The purpose of these policies are to avoid conflict between the personal interest of Board members and/or the organizations with which they are affiliated, and the interests of the National Quality Award program.  A violation shall be cause for resignation or removal.  All Board members will be required to sign these statements annually. 


If you would like to nominate an individual to serve on the Board of Overseers, please complete the nomination form below by October 5, 2020.


If you are interested in serving on the Board of Overseers, please complete the application form below by November 5, 2020.

BOO Self-Nomination Form​


Please contact Urvi Patel, Director, Quality Improvement at or (202) 898-2858.​ ​​​​​​​​