Education and Agenda
Continuing education (CEUs) have been requested for approval for nursing home administrators, assisted living administrators, and nurses. Individuals seeking approval for all other professional licensures must file independently and should contact Teresa Eyet
, AHCA Director, Educational Development for the materials needed.
* AHCA/NCAL is currently finalizing some of the speakers for this event, and speakers are subject to change without notice.
*All education sessions are held at the
Hilton Orlando Lake Buena Vista @ Walt Disney World
Speaker: Phil Scalo, IO Council, Co-Chair
Opening General Session: How to Grow Your
Business with People Not Like You
McDonald, Multicultural Marketing and Business Trends Expert
To generate new revenue, you have to win over the
customers and prospects you are not getting but could be. It is important to
reach new people in different ways to grow your business. Whether it’s gender,
age, life stage, race, ethnicity, or even communication preferences, you need to
break through barriers to connect in a meaningful way, build trust, and
differentiate yourself from your competition. Learn which characteristics
empathic employees possess and key training that brings out the best in them. By
recognizing people’s differences and tailoring your product, message, or
marketing efforts to reflect their values, you will get the business.
“Owner to Owner” Town Hall
Facilitator: Phil Scalo, IO Council, Co-Chair
In this always-popular session, owners from
around the country discuss challenges and best practices pertinent to the
current operating environment.
Continental Breakfast and Registration
AHCA/NCAL Leadership Panel
Panelists: Dirk Anjewierden, Utah Health Care Association; Ashley Blankenship, NCAL Board of Directors Vice Chair; Tom Coble, AHCA Board of Governors Chair; Mark Parkinson, AHCA and Scott Tittle, NCAL
Join in a discussion with AHCA/NCAL
leadership about the latest activities and goals of AHCA/NCAL. Learn about the
opportunities available to you as a member of AHCA/NCAL, and share your ideas
about how the association can enhance its services to IOs.
and Quality Initiatives for Home and Community-Based Services (HCBS) That
Affect Long Term Care Providers
Speakers: Lilly Hummel, NCAL and Lindsay
Converging forces are increasing the
provision of and attention to HCBS for the elderly. Review federal policy and
quality initiatives shaping the delivery of care in HCBS with a focus on the
impact for assisted living communities. Understand the implications of Medicare
payment reform, including alternative payment models. Review Medicaid
initiatives such as the new HCBS settings requirement and Medicaid managed care
rules. Learn about federal efforts to develop quality measures and programs for
HCBS. A brief overview on how these initiatives will include skilled nursing
centers will be presented.
Missfit to Right Fit: How to Hire for Retention and Engagement
Boykin, CPITAL iDEA
Explore how organizations end up with miss-fit employees and the impact this
has on the bottom line. Learn five steps to go from having miss-fit to right-fit talent throughout the organization. Look at
the role communication, accountability, and performance measurement play in
retaining employees and having them be engaged in the work they do.
Networking Activities (additional registration
to the Kingdom Tour
An outdoor walking tour focusing on the
history and heritage of the Disney Company and the Magic Kingdom Park.
Cypress Golf Club
Join your IO peers and sponsor
representatives to play golf at a Jack Nicklaus signature-designed course.
& Food Pairing
Visit the Andiamo Restaurant in the
Hilton Orlando Lake Buena Vista, and enjoy a wine and food pairing by the hotel's
Continental Breakfast and Registration
Understanding and Improving the Five Key Drivers of
Speakers: Brady Carlson, Pinnacle Quality
Insight and Chris Magleby, Pinnacle Quality Insight
Hear the results of an in depth analysis
of what drives recommendation rates at over one thousand skilled nursing
facilities. Understand the five areas that heavily influence how likely a
resident/family member is to recommend their care provider to others. Explore
best practices for improving patient satisfaction.
the Dots: Cost-Effective Methods for Minimizing Risk in New Revenue
Speaker: Cory Rutledge, Clifton Larson
Learn how to maximize opportunities to
get paid fairly, balance risks and rewards, and stay financially strong. Review
case studies and discuss ways to position your community to take advantage of
opportunities like new payment models and the increased impact of the Five-Star
rating. Hear about a framework to understand and evaluate risks, align
organizational objectives with risk tolerance, and improve the rewards and revenue
for facing these risks.
Closing General Session – Leading From Any Seat: Stories from the Cockpit
Shannon Huffman Polson, U.S. Army Apache
Helicopter Captain & Pilot
As one of the first women to fly the
Apache attack helicopter in the U.S. Army, Polson shares her hard-earned
lessons on leadership and grit. Hear real-world stories from Bosnia and Korea,
in and out of the cockpit, which demonstrate the importance of grit and living
with purpose. Learn tangible leadership lessons. Examine leadership and
situational challenges to understand how to effectively lead and thrive in any