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Education and Agenda

Continuing education (CEUs) have been requested for approval for nursing home administrators, assisted living administrators, and nurses. Individuals seeking approval for all other professional licensures must file independently and should contact Teresa Eyet​​​, AHCA Director, Educational Development for the materials needed. ​​​​​​
* AHCA/NCAL is currently finalizing some of the speakers for this event, and speakers are subject to change without notice. 

*All education sessions are held at the
Hilton Orlando Lake Buena Vista @ Walt Disney World

 Wednesday, March 8

Registration Opens
​​Location: East/West Registraiton
Location: Salon I-IV

Speakers: Phil Scalo, IO Council, Co-Chair and Deborah Franklin, Florida Health Care Association   
Opening General Session
How to Grow Your Business with People Not Like You 
Speaker: Kelly McDonald, Multicultural Marketing and Business Trends Expert

To generate new revenue, you have to win over the customers and prospects you are not getting but could be. It is important to reach new people in different ways to grow your business. Whether it’s gender, age, life stage, race, ethnicity, or even communication preferences, you need to break through barriers to connect in a meaningful way, build trust, and differentiate yourself from your competition. Learn which characteristics empathic employees possess and key training that brings out the best in them. By recognizing people’s differences and tailoring your product, message, or marketing efforts to reflect their values, you will get the business. 

Sponsor Social Break
“Owner to Owner” Town Hall
Facilitator: Phil Scalo, IO Council, Co-Chair

In this always-popular session, owners from around the country discuss challenges and best practices pertinent to the current operating environment.

Networking Dinner
The Boathouse Disney Springs
1620 East Buena Vista Drive
Lake Buena Vista, FL


 Thursday, March 9

Breakfast and Registration
Locations: Salon I-V Foyer and East/West Registration
AHCA/NCAL Leadership Panel
Panelists: Dirk Anjewierden, Utah Health Care Association; Ashley Blankenship, NCAL Board of Directors Vice Chair; Tom Coble, AHCA Board of Governors Chair; Mark Parkinson, AHCA and Scott Tittle, NCAL

oin in a discussion with AHCA/NCAL leadership about the latest activities and goals of AHCA/NCAL. Learn about the opportunities available to you as a member of AHCA/NCAL, and share your ideas about how the association can enhance its services to IOs.

Sponsor Social Break
Concurrent Sessions

Policy and Quality Initiatives for Home and Community-Based Services (HCBS) That Affect Long Term Care Providers
Location: Salon I-IV

Speakers: Lilly Hummel, NCAL and Lindsay Schwartz, NCAL

Converging forces are increasing the provision of and attention to Home and Community-Based Services (HCBS) for the elderly. Review federal policy and quality initiatives shaping the delivery of care in HCBS with a focus on the impact for assisted living communities.  Understand the implications of Medicare payment reform, including alternative payment models. Review Medicaid initiatives such as the new HCBS settings requirement and Medicaid managed care rules. Learn about federal efforts to develop quality measures and programs for HCBS. A brief overview on how these initiatives will include skilled nursing centers will be presented.

Missfit to Right Fit: How to Hire for Retention and Engagement
Location: Salon VI

Speaker: Andre Boykin, CPITAL iDEA

Explore how organizations end up with MisFit employees and the impact this has on the bottom line. Learn five steps to go from having MisFit to RightFit talent throughout the organization. Look at the role communication, accountability and performance measurement play in retaining employees and having them be engaged in the work they do.

Afternoon Networking Activities (additional registration fees apply)

Disney's Keys to the Kingdom Tour
An outdoor walking tour focusing on the history and heritage of the Disney Company and the Magic Kingdom Park.

Grand Cypress Golf Club
Join your IO peers and sponsor representatives to play golf at a Jack Nicklaus signature-designed course.

Wine & Food Pairing
Visit the Andiamo Restaurant in the Hilton Orlando Lake Buena Vista, and enjoy a wine and food pairing by the hotel's sommelier.


​AHCA/NCAL Insurance Solutions Roundtable Discussion and Reception
Location: Hibiscus/Iris​


 Friday, March 10

Breakfast and Registration
Locations: Salon I-V Foyer & East/West Registration

Concurrent Sessions​​​​​​​​

The Current State of Bundled Payments in Post-Acute Care
Location: Salon VII

Speakers:  James Michel, AHCA and Stephen Scott, Avalere

Explore how post-acute care providers are faring under the Centers for Medicare and Medicaid Services’ (CMS) various bundled payment initiatives. Learn about mandatory bundling programs including the Comprehensive Care for Joint Replacement demonstration, payment models for certain cardiac episodes and what these programs mean for IOs.  Understand where bundled payment policies are likely headed under the new Administration.


Understanding and Improving the Five Key Drivers of Patient Satisfaction
Location: Salon I-IV

Speakers: Brady Carlson, Pinnacle Quality Insight and Chris Magleby, Pinnacle Quality Insight

Hear the results of an in depth analysis of what drives recommendation rates at over one thousand skilled nursing facilities. Understand the five areas that heavily influence how likely a resident/family member is to recommend their care provider to others. Explore best practices for improving patient satisfaction.

Connecting the Dots: Cost-Effective Methods for Minimizing Risk in New Revenue Opportunities
Location: Salon VI

Speaker: Cory Rutledge, Clifton Larson Allen, LLP

Learn how to maximize opportunities to get paid fairly, balance risks and rewards, and stay financially strong. Review case studies and discuss ways to position your community to take advantage of opportunities like new payment models and the increased impact of the Five-Star rating. Hear about a framework to understand and evaluate risks, align organizational objectives with risk tolerance, and improve the rewards and revenue for facing these risks.

Closing General Session
Leading From Any Seat: Stories from the Cockpit
Location: Salon I-IV

Keynote Speaker:  Shannon Huffman Polson, U.S. Army Apache Helicopter Captain & Pilot    
As one of the first women to fly the Apache attack helicopter in the U.S. Army, Polson shares her hard-earned lessons on leadership and grit. Hear real-world stories from Bosnia and Korea, in and out of the cockpit, which demonstrate the importance of grit and living with purpose. Learn tangible leadership lessons. Examine leadership and situational challenges to understand how to effectively lead and thrive in any dynamic environment.