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Education and Agenda

Continuing education (CEUs) have been requested for approval for nursing home administrators, assisted living administrators, and nurses. Individuals seeking approval for all other professional licensures must file independently and should contact Teresa Eyet​​​, AHCA Director, Educational Development for the materials needed. ​​​​​​
* AHCA/NCAL is currently finalizing some of the speakers for this event, and speakers are subject to change without notice. ​

 Wednesday, March 16


​​10:00am – 5:00pm    Registration Opens
​Location: Grand Hall C, Lobby Level of the Manchester Grand

10:30am – Noon​ ​      Pre-Conference Session
Location: Grand Hall C

​​​​​It’s More Than a List of Questions: Using the Quality Award Criteria As Your Roadmap to Excellence!
Speakers: Courtney Bishnoi and Urvi Shah, American Health Care Association​

This session will turn some common assumptions about the Quality Award program upside down by illustrating how embracing the program criteria can help your organization achieve its goals and deliver value.  Participants will learn about the AHCA/NCAL National Quality Award Program criteria, understand how the criteria can be applied and used as a roadmap to guide quality improvement efforts and gain practical ideas about how they can begin to apply the criteria to their own organizational systems and processes.​


1:00pm – 1:30pm    Welcome                       

                                     ​…attending the IO conference…has been the most rewarding of all of my educational experiences. I always take away something new to present to my staff.  
                                     - Harry Baum, President, Sharon Lane Health Services

1:30pm – 3:00pm Opening General Session:
Location: Grand Hall D 

​​​Harnessing the Power of Millennials
Speaker: Lindsey Pollak, The Hartford

Organizations are experiencing for the first time in history that four generations share the workplace, due to the 54 million millennials (Gen Y) that make up one third of the American workforce. Pollack established herself as an authority on transitioning from college to career and understanding how to harness the power and potential of young professionals. An expert on the largest and most influential group to society and the workforce, Pollak delivers actionable strategies to effectively manage cross-generational challenges and harness the power and potential of millennial employees, arming audiences with the tools to manage and motivate a new generation.


                               3:00pm – 3:15pm SPONSOR SOCIAL BREAK
Location: Grand Hall Foyer CD                

3:15pm – 4:45pm “Owner to Owner” Town Hall
  Facilitator: Joanne Smikle, Smikle Training Services​

4:45pm – 5:00pm Sponsor Recognition 

                               5:00pm – 6:30pm Reception
Location: Seaview       

​​​​The town hall meetings with open group dialog specific to the independent owner and our industry have provided valuable resources from other IO Owners.
​​​​​​​​​​​​​​​- Cathy Williams, Owner, Winslow Campus of Care


 Thursday, March 17


7:30am – 8:00am Breakfast and Registration
Location: Harbor Ballroom Foyer 

8:00am – 10:00am AHCA/NCAL Leadership Panel
Location: Harbor Ballroom G-I

Panelists: Tom Coble, Elmbrook Management Company; Jim Gomez, California Association of Health Facilities; Richard Herrick, New York State Health Facilities Association; Mark Parkinson, AHCA/NCAL; and Scott Tittle, National Center for Assisted Living

Join in a discussion with AHCA/NCAL leadership about the latest activities and goals of AHCA/NCAL. Learn about the opportunities available to you as a member of AHCA/NCAL and share your ideas about how the association can enhance its services to IOs.

10:00am – 10:15am SPONSOR SOCIAL BREAK
Location: Grand Hall Foyer

10:15am – 11:45am General Session: 
Location: Harbor Ballroom G-I

How Independent Owners Can Make Themselves More Attractive to Payment Networks
​​Speakers: Brent Feorene, Health Dimensions Group

Panelists: Paul Liistro, Arbors of Hop Brook, LTD and Karen Messick, Pilgrim Manor and Jessica Pelligrino, Bridgeway CC

The increasing presence of Accountable Care Organizations (ACOs), Managed Care Organizations (MCOs), and other payers has changed the competitive landscape for post-acute and long term care providers. In this evolving health care environment, it is critical that IOs be empowered to communicate their value and collaborate with payers and providers to manage the full spectrum of care. Learn specific steps and tools you can use to make yourself competitive in this new market, including how to be an attractive partner for payers and providers. 
11:45am – 12:00 SPONSOR SOCIAL BREAK
Location: Grand Hall Foyer

12:00pm – 1:00pm Networking Lunch with Sponsor Recognition
Location: Harbor Ballroom D-F

1:00pm – 1:15pm SPONSOR SOCIAL BREAK
Location: Grand Hall Foyer

1:15pm – 2:15pm Concurrent Sessions 

Customer Satisfaction: Is It Hurting or Helping Your Business?
Location: Harbor Ballroom D

Speakers: Susan Gilster, The Gilster Group

High customer satisfaction, an AHCA quality goal, drives census, increases financials and is a national initiative for ACOs, MCOs and the Centers for Medicare and Medicaid Services (CMS).  Every company provides a customer experience—good, bad or indifferent—and it is up to the facility leadership to determine that experience. This session will describe a 25-year proven organizational model to improve customer satisfaction and thus census, financials, and compliance. Implementation includes a baseline evaluation of current culture as well as data from patient, family, and staff satisfaction. Results are then utilized to implement training and communication programs to target specific areas of concern for improvement.

The Power of a Sale Leaseback and 1031 Exchange
Location: Harbor Ballroom G

Speakers:  Jeremy Stroiman, Evans Senior Investments

IOs frequently desire to run and grow their business as an operator but do not have access to the necessary cash. Learn how to turn equity into cash with a sale leaseback. When the time comes to sell a facility, the capital gains tax conversation becomes real. Understand some cutting edge strategies savvy investors are using to pay less taxes or pass 1031 assets to beneficiaries to get around the capital gains taxes.

2:15pm – 2:30pm SPONSOR SOCIAL BREAK
Location: Grand Hall Foyer

2:30pm – 4:00pm Concurrent Sessions 
Secrets to Engaging and Accountable Leadership
Location: Harbor Ballroom D

​​​Speaker:  Mary Ellen Sanajko, Conduit Coaching, Inc

Thriving leaders see themselves as a coach creating an environment that encourages staff engagement and commitment. In this interactive session, learn the proven tools to inspire staff to feel supported and engaged. Tackle the big ideas behind a coaching mindset to influence others to change their behavior to achieve results. Using the best-kept secrets of inspiring LTC leaders and leading-edge research in neuroscience, understand what excites and inspires you and expands not only your capacity but the capacity of the people who work with you.

Mandatory Electronic Staffing Data Collection: Your Survey Score Depends on This
Location: Harbor Ballroom G

Speakers:  David Gifford and Urvi Shah, American Health Care Association; Nathan Dikes, Sunshine Gardens NH; and Karen Messick, Pilgrim Manor 

Staffing is getting a lot of attention, from Five-Star to electronic submission of staffing data and emphasis on turnover and retention. Come, learn more about CMS’ Mandatory Electronic Staffing Data Collection. Hear from your colleagues what they are doing to get ready for the mandatory data submission starting on July 1st.

6:00pm – 8:00pm Networking Dinner

AHCA/NCAL is excited to announce that RoofTop600 at Andaz will be the sight of the Thursday dinner for all attendees. With great views, a unique atmosphere, and excellent SoCal cuisine, RoofTop600 at Andaz sets the scene for a fantastic night of networking. It's just one of the many opportunities you will have to share ideas and connect with your peers at the IO Leadership Conference.​   

San Diego, CA​

8:00pm – 10:30pm PAC Event – (Invitation Only)
​​Barley Mash
600 5th Avenue
San Diego, CA​


 Friday, March 18


7:30am – 8:00am Breakfast and Registration
Location: Harbor Ballroom Foyer

8:00am – 9:00am Concurrent Sessions

Effective Ways to Hire and Keep New Staff
Location: Harbor Ballroom G

Speaker:  Dave Lucia, Tealwood Care Centers

Learn how independently owned skilled nursing and assisted living facilities use behavioral based interviewing to hire the right staff from the beginning. Discuss effective methods to decrease turnover in the first 90 days.

Can a Small Independent Owner Make a BIG Market Impact? Five Steps that Turn Your QAPI Efforts into Genius Marketing Strategies
Location: Harbor Ballroom D

Speaker:  Cheryl Field, PointRight and Pam Rak, CommuniTech, LLC

How can IOs compete with the big companies?  Countless IOs achieve leadership or “magnet” status within their markets and use this status to achieve a clear market advantage. This session will explore five steps to turn mandated Quality Assurance and Performance Improvement (QAPI) efforts into marketing strategies that create a clear and compelling competitive advantage. Case studies featuring other IOs will demonstrate the effectiveness of these strategies.

9:00am – 9:30am       SPONSOR SOCIAL BREAK
Location: Harbor Ballroom Foyer

9:30am – 11:00am    ​   Closing General Session:
Location: Harbor Ballroom G-I

                  Running Toward Chaos 
                  Speaker:  Dr. Natalie Stavas

Dr. Natalie Stavas was approaching the finish line of her fifth Boston marathon when explosions shook the city. Instinctively running toward the turmoil that ravaged the renowned athletic event, she raced to save as many lives as possible. Dr. Stavas uses medical expertise and personal experiences, from her upbringing on a Nebraska farm to the Boston terrorist attacks, to provide fascinating and constructive insight on the importance of altruism and strategies for conquering fear, finding meaning in a chaotic world, and ultimately running towards chaos.