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Education and Agenda

Continuing Education Credits (CE Credits)
Program Hours approved: 13.75
Program Approval Code: 20210310-13.75-A63473-IN
Participant Hours approved: 13.75 

NAB approved CE hours for skilled nursing and assisted living administrators. Individuals seeking approval for all other professional licensures must file independently and should contact Teresa Eyet, , AHCA Vice President of Education Programming and Content Development for the materials neede
* AHCA/NCAL is currently finalizing some of the speakers for this event, and speakers are subject to change. 

*All education sessions are held at the
Gaylord Texan

 Wednesday, March 11

Registration Opens - Vineyard Pre-function​

Pre-Conference Session:  LED Talks curated by Provider Magazine - Tate B

Session Description:  The AHCA/NCAL LED Talks focus on showcasing speakers who provide short, targeted, and impactful presentations on topics designed to Lead, Engage, and Discover.  (Held in conjunction with the AHCA/NCAL Quality Summit)

Mom Guilt and More: How to Beat It
Speaker:  Stacey Merritt Hord, Chief Quality and Nursing Facility Relations Officer, Senior Select Partners, Inc.

Everyone aims for work-life balance.  Even as providers straddle to meet the demands of work and family, sometimes it does not feel like enough.  Mom guilt, Dad guilt or guilt felt by anyone with a personal relationship is real.  Hear how one provider took a different approach to making career and family life work together. 

The Mostly Unused, Amazing, and Versatile Life-Saving Technology That Can Transform Care
Speaker:  Steven Levenson, MD, Regional Medical Director, Genesis Health Care

Long term care (LTC) is a challenging endeavor, even under the best of circumstances.  It seems everyone is looking for something to help facilitate work, improve outcomes and meet challenges.  Learn to take advantage of one of the greatest technologies ever invented - Google. Anyone can deploy it.  Most of the time, it takes under a minute to use.  It can save countless lives, prevent enormous harm, help solve complex problems, dramatically improve regulatory compliance and help address any and every challenge in LTC today.  Hear actual case examples where Google searches solved real problems of resident/patient care.  Learn how nursing home staff, management and practitioners can use Google to improve care.

Love and Advocation: One Family’s Journey Through a SNF
Speaker:  Bill Bettencourt, CMO, GM, Americas, TOMS

Hear from a family member on his positive and negative experiences wrapped into one transfer for post-acute care. This talk gives a family member’s view of the importance of communication, coordination and medication reconciliation.

What Residents Taught Me
Speaker:  Christy Hinkle, Director of Social Services, Hillcrest Health and Rehabilitation  

Christy Hinkle is no stranger to the ups and downs of friendships. When she started her role as social services director at a nursing center, she made a number of close connections with residents and patients. They enriched her life and she enriched theirs. But those connections came at a cost. Listen to Christy’s story about how her biggest challenge at work helped her face the biggest challenges in her life.


​Welcome – Tate B
Speaker:  Mark Traylor, IO Council, Co-Chair and Kevin Warren, President/CEO, Texas Health Care Association​

​Owner-to-Owner Town Hall with AHCA/NCAL Leadership – Tate B

Facitilitor: Mark Parkinson, President and CEO, AHCA/NCAL
Panelists: Mike Cheek, Senior Vice President, Reimbursement Policy, AHCA/NCAL; David Gifford, Senior Vice President, Quality and Regulatory Affairs and Chief Medical Officer, AHCA/NCAL and Scott Tittle, Executive Director, NCAL

Owners from around the country discuss challenges and best practices pertinent to the current operation environment. The discussion will focus on emerging trends in long term care. Ideas for solutions will be shared.

Marketplace Meet Up - Tate Corridor C, 6-10


​Opening General Session - COVID-19 Tate B

Speaker:  David Gifford, Senior Vice President, Quality and Regulatory Affairs and Chief Medical Officer, AHCA/NCAL

More cases of COVID-19, referred to by many as coronavirus, have been diagnosed in the U.S including cases at a skilled nursing facility. Learn how to prepare and inform your staff, residents and families to prevent and address this virus should it present.


Opening General Session (Continued)​ – Tate B

Oz Pearlman, Mentalist ...
learn more

Oz Pearlman is one of the most sought after mentalists in the world, and he has been dazzling audiences with his mind reading ability for over two decades. He was a fan favorite on America’s Got Talent where he won third place out of thousands of acts. His client list reads like a who's who of politicians, professional athletes, A-list celebrities, and Fortune 500 companies. He has appeared on both national and international television networks on numerous shows including his own special Oz Knows for which he won an Emmy. His unique blend of mind reading and mentalism create an interactive experience that is redefining the very nature of a magic show, one that truly needs to be seen to be believed!


​Networking Dinner
Glass Cactus
1501 Gaylord Trail
Grapevine, TX 76051​


 Thursday, March 12


Registration ​– Vineyard Pre-function

Breakfast – Tate Pre-function


General Session:  What’s Happening in Washington? – Tate 2-4
Speakers: Matt Hoffman, Vice President, Co-Lead, Access & Reimbursement Working Group, BGR Group; Moses Mercado, Principal, Ogilvy Government Relations; Mark Parkinson, President & CEO, AHCA/NCALClif Porter, Senior Vice President of Government Relations, AHCA/NCAL

​This session offers an update on recent legislative activity that impacts the sector as well as a look ahead at what’s happening in Congress.

Marketplace Meet Up - Tate Corridor C, 6-10

Concurrent Sessions

Patient Driven Payment Model (PDPM) – Tate 1
Speaker: Mike Cheek, Senior Vice President, Reimbursement Policy, AHCA

Hear solutions for overcoming the top areas where providers struggle to implement PDPM. 


New Assisted Living Opportunities for Quality and Payment in a Value Based World​ – Tate 5
​Speaker:  Katie Colgan, Executive Director, Integrated Networks, AHCA/NCAL

As private pay residents decline and Medicaid reimbursements stagnate, providers of assisted living are in a unique position to offer high quality care at a cost savings to consumers and health plans.  Learn why and how providers and health plans can partner to create new funding opportunities for assisted living and which partnership models can best differentiate your business and position independent owners for success.


​Marketplace Meet Up​ – Tate Corridor C, 6-10​


Lunch with the Lenders:  Show Me the Money! – Tate 2-4
Speakers:  Mark Parkinson, President and CEO, AHCA/NCAL ; Erik Howard, Managing Director of Real Estate, Capital Funding Group and Alden Van Solkema, Vice President Healthcare Real Estate Finance, Capital One

Accessing capital is a vital piece to Independent Owner success.  Investment companies will share how to best thrive in the current investment market.


Attendees Choice - Select from Afternoon Sessions or Activities ​

 Networking Activities (additional fees apply) –​  more info​
  • ​Guided Hiking Tour
  • Grapevine Wine Tour
  • Golf Outing 
Concurrent Sessions​

Innovations in Building Design – Tate 1
Speaker: Scott Averill, Chief Executive Officer/Owner, Joya Living & Healthcare, Inc.; Harry Baum, Chief Executive Officer, Sharon Lane, Health Services; Brad Bilbo, Chief Operating Officer, Reliable Health Care Management; Corey Wright, Administrator, Vienna Nursing and Rehabilitation Center

Independent Owners share how they have implemented innovative design elements into their buildings.

Workforce Toolkits  Tate 5​
Speaker: Brad Hammock, Shareholder, Co-Chair, Workplace Safety & Health (OSHA/MSHA) Practice Group, Littler Mendelson, PC

AHCA/NCAL has a resource on ahcancalED to address workforce issues for the Chief Executive Officer and independent owner audience. The resource was developed in partnership with Littler a law firm specializing in employment law issues. A representative from the Littler team will provide an overview of the toolkit resources including:
  • Setting up your own temp agency
  • Hiring international staff to include US territories 
  • Loan forgiveness programs (existing governmental and self-created)
  • Developing new tools, curating and re-packaging existing tools to address retention and turnover


 Friday, March 13


​Registration – Vineyard Pre-Function

Breakfast –  Tate Pre-Function​

​Concurrent Sessions
Should Independent Owners Grow and If So How? – Tate 1
Speakers: Patricia Horn, Owner, Cedar Hill Continuing Care Center; Jessica Pelligrino Tsoukalas, Director of Business Development and Strategy, Bridgeway CC; Stacy Suchla, Administrator, Grand View Care Center and Grand Avenue Assisted Living and Mark Traylor, President, Traylor-Porter Healthcare

Independent owners who have grown their business share success stories and lessons learned. Learn if this is the right path for your business.

Translating Current Dining Trends to Senior Living for Success – Tate 5

Speaker: Rayona Baker, Business Solutions Specialist,Gordon Food Services​; Kevin Kimbrough, ​Culinary Specialist ChefGordon Food Services and Brenda Richardson, Brenda Richardson LLC

Hear an overview of current food and senior dining trends. Key aspects of the importance of food, nutrition, the dining experience and regulatory requirements will be included. Experience an exciting culinary demonstration of how to incorporate these lessons into successful facility operations

Marketplace Meet Up Tate Corridor C, 6-10​

Closing General Session - A Leadership Showcase​​ – Tate 2-4​
Speaker​: Mitch Hagins, The Studer Group​ more information​ ...learn more​

Levering lessons from high performing organizations, hear about tools to drive alignment, accountability and action such that IOs will enjoy market advantages when compared to larger firms by standing out in people, service, quality, growth and finance. Learn how to take advantage of unique IO characteristics and how to leverage those to stand out amongst the competition.