Members of NCAL’s Board of Directors, NCAL State Leaders and other assisted living professionals who are members of NCAL are asked to serve on at least one NCAL committee. Chairs for committees are appointed by NCAL’s chair. Additional subcommittees, work groups and task forces that report to committees may be created if deemed necessary.
Some NCAL committee members also serve as NCAL appointees to AHCA’s committees. These appointees are asked to attend AHCA’s committee meetings and report significant decisions and outcomes at their respective NCAL committee meetings. Some appointees may also be asked to attend NCAL Board of Directors meetings. NCAL’s committee structure is recommended and approved annually by the NCAL Executive Committee in accordance with NCAL’s Bylaws
The NCAL Customer Relations Committee aims to strengthen the public’s awareness and perception of the assisted living profession, as well as enhancing the assisted living experience for potential and current residents and their loved ones. The committee identifies and develops education for consumers and other health care providers about the profession. The committee provides a forum for members and state affiliate staff to discuss innovative approaches focused on providing person-centered care in assisted living communities. Tools and techniques may then be disseminated to the membership in the form of resources and guidance. Furthermore, the committee encourages the collection and analysis of customer satisfaction data as a way to drive performance and influence practice.
For the 2020-2021 committee term, the NCAL Customer Relations Committee will be merging with the AHCA Customer Experience Committee.
The NCAL Finance and Policy Committee addresses legislative and regulatory developments that may affect the assisted living profession, including changes to Medicare, Medicaid, and labor laws. The committee monitors developments from federal policy makers and may inform AHCA/NCAL’s response to federal activity that could affect regulation of the profession. The Finance and Policy Committee develops resources and tools for members as needed on finance and operations. The committee also provides a forum for members and state affiliate staff to discuss state-level regulatory and legislative developments to identify trends, as well as effective government relations and public affairs strategies.
The NCAL Quality Committee focuses on quality improvement programs in an effort to enhance the overall care provided in assisted living communities. The committee examines ways the profession can use data collection to improve care and develops quality measures to provide consistent methods nationwide. These efforts are furthered as the committee identifies strategies to encourage participation and improve functionality with AHCA/NCAL’s data collection tool LTC Trend Tracker. Additionally, the committee oversees the NCAL Quality Initiative, including development of nationwide goals, resources, and outreach to members. The committee supports assisted living involvement in the AHCA/NCAL Quality Awards Program to help cultivate a culture of excellence in these communities.
AHCA/NCAL Workforce Committee
The Workforce Committee is an interdisciplinary team that seeks out, and incorporates operational, clinical, human resource and governmental policy efforts to improve the supply, retention and performance of staff in long term care settings. The focus of the committee is:
Define and educate members of Congress and the Administration with quantifiable data on the magnitude of the workforce shortage;
Develop a legislative strategy to reexamine funding streams and promote new federal initiatives aimed at growing the LTC workforce;
Evaluate and establish strategic alliances and build coalitions with other interest groups to promote expansion of the healthcare sector;
Evaluate workforce strategies where AHCA/NCAL can most impact its members;
Comment on all relevant proposed and interim final regulations affecting the healthcare workforce; and
Use available AHCA/NCAL newsletters and publications to effectively communicate to the membership on important workforce matters.