Kickstart the Quality Award Application Year at Quality Summit in May

Events; Quality Award; Quality Summit
​​Join long term care providers and National Quality Award recipients planning to pursue a National Quality Award this year at AHCA/NCAL's Quality Summit May 22-24, 2023, in Grapevine, Texas.  

Learn from and network with quality experts and peers focused on the quality journey. Attendees will come away having gained a greater degree of knowledge about the latest topics and trends, including the nationally recognized Baldrige approach to improving performance outcomes, the foundation of the National Quality Award program. From “Improving Residents and Staff Outcomes in Assisted Living" and “The Interplay of Baldrige and QAPI" on Monday, May 22, to the popular “Bronze Quality Award Train the Trainer Worksho​p" on Wednesday, May 24, there is something for everyone!
Be inspired by this year's opening keynote speaker. Kathy Raethel, former President and CEO of Adventist Hospital, will share her guiding philosophy on “Why Love Matters" that led Adventist Hospital to achieve the nation's highest honor for performance excellence in 2019, the Malcolm Baldrige National Quality Award.

Plan to attend and soak up as much as you can at AHCA/NCAL's quality event of the year, Quality Summit. For a complete list of sessions, visit the Quality Summit website.

Online registration  is open. The deadline to register is May 11.


Monday, May 22, 2023 
2:00 p.m. CT
Improving Resident & Staff Outcomes in Assisted Living
Why do we work in long term care? The answer is simple. We are here to support the residents and provide them with the best quality of life, and care, for however long they have with us while we continuously try to improve outcomes.  How can we improve the outcomes for residents as well as staff? Again, the answer is simple. Facilities must be engaged in continuous quality improvement efforts, data collection, and system improvement processes. This session will be aimed at improving resident and staff outcomes through exploration of data collection, continuous systems improvement, and the quality journey.

Speakers: Lisa Zeis, SLP, MS, Senior Director of Quality and Experience, Lifespark Senior Living; Pamela Truscott, DNP/HSL, MSN/ED, RN, CA-L, DNS-CT, QCP, RAC-CT, CDP, Director, Quality Improvement, National Center for Assisted Living.
Monday, May 22, 2023 
3:30 pm CT
The Interplay of Baldrige and QAPI
The Baldrige framework is a set of nationally recognized criteria that helps businesses improve performance. A fundamental principle of the Baldrige framework is the idea of systems-based continuous quality improvement. This goes hand in glove with the concepts of QAPI. During this session, the presenters will share how the implementation of the Baldrige criteria into a facilities organization will enrich and support their QAPI plan. Further, the presenters will provide resources and action items to help facilities create, implement, refine, and sustain their QAPI plan.

Speakers: Tammy Kelly, PT, LNHA, RAC-CT, RAC-CTA, Director of RAI & Clinical Reimbursement, CCR, Inc.; Stacey Hord, CCC-SLP, LNHA, Chief Business Development Officer, Associated Care Ventures, Inc.

Monday, May 22, 2023 
3:30 pm CT
Hardwiring Excellence with High Performing Teams
Deb G. Fournier, Gero-RN, MSB, of Fournier's Oceana LLC, will describe and review the required elements for hardwiring excellence in long term care. Fournier will discuss strategies and share tools used in two organizations that achieved national quality recognition. The session will highlight critical factors that create a climate for attaining high performance in a facility and share how she used the performance excellence framework to align systems.

Speaker: Deb G. Fournier, Gero-RN, MSB, CHC, CPHQ, CIP, NHA, Owner, Health Care Executive, Fournier's Oceana LLC
Tuesday, May 23
9:30 am CT
Opening Keynote "Why Love Matters"
Opening keynote speaker Kathy Raethel , former President and CEO of Adventist Hospital will share her guiding philosophy "Why Love Matters," which was key earning the Malcolm Baldrige National Quality Award in 2019.

Wednesday, May 24 
8:45 am CT
Bronze Quality Award Train the Trainer Workshop
The first step in the AHCA/NCAL National Quality Award Program is the Bronze – Commitment to Quality Award. The Bronze Award level provides applicants with the tools and resources they need for continuous improvement in quality care. Through the Bronze criteria, based on the Baldrige Excellence Framework, applicants assess their organization's mission, vision, and key factors that lead to success. Join this session to learn how to effectively facilitate a Bronze Quality Workshop using a case study, lectures, videos, sharing and feedback. This session is perfect for individuals responsible for providing applicant training or support.

Speakers: Shauna Kapsner, Director of Education & Events, Care Providers; Urvi Patel, Senior Director, Quality Improvement, American Health Care Association; Pamela Truscott, DNP/HSL, MSN/ED, RN, C-AL, QCP, DNS-CT, RAC-CT, CDP, Director, Quality Improvement, National Center for Assisted Living; ​

Wednesday, May 24 
10:15 am CT
Data Tracking and Trending – It's Not Just for SNFs Anymore!
Assisted Living communities are no longer able to provide anecdotal information as a means of justification.  Data to support the quality of care and services provided is becoming increasingly important.  Unfortunately, data tracking and trending is still a new philosophy for many assisted living communities.  This session will explore the benefits, rationales, and importance of tracking and trending data in assisted living.

Speakers: Jennifer Svoboda, Director of Standards, Arete Living; Pamela Truscott, DNP/HSL, MSN/ED, RN, C-AL, QCP, DNS-CT, RAC-CT, CDP, Director, Quality Improvement, National Center for Assisted Living; KeShawn Heard (Franklin), Manager, LTC Trend Tracker & Quality, American Health Care Association.​

​​​​For a complete list of sessions, visit the Quality Summit website.

Thank you to Host Sponsor, Medline, and Contributing Sponsors: conncentRNKARE