Tip 3 - Building Customer Relationships.
The third tip in the "7 Tips for Performance Improvement" series, where you will be practicing Baldrige in no time is, Building Customer Relationships. Understand that relationships are between people not organizations.
Have a customer complaint process that is responsive, timely and closes the loop. Communicate with customers in a way that makes them feel like you're communicating with them directly. Use focus groups to really understand customer expectations.
Learn more and continue to practice building customer relationships by working on your 2023 National Quality Award application available at ahcancal.org/QualityAward .
Have questions? Contact the AHCA/NCAL Quality Award team at qualityaward@ahca.org.
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