15th Annual NCAL Day at the AHCA/NCAL Convention & Expo AHCA/NCAL Convention; Events Published:June 01, 2021 Page ContentJoin your assisted living peers, Sunday, October 10, 7:30 AM - 4:00 PM. The day begins with a breakfast where you can catch up with colleagues and reconnect.You’ll then enjoy a full day of education specifically tailored to senior care professionals like yourself. This year’s NCAL Day will help you tell the story of how critical assisted living is to the world of health care. Featuring a keynote from the world-class Ritz-Carlton Leadership Center: Brand Differentiating Service | Delivering an Elevated ExperienceAny brand not emotionally engaging their customers risks losing those customers to a brand who will, and in anxious times, consumers are especially likely to spend time and money where they feel safe and valued. In this session, you will learn how our time-tested methodologies foster a culture of personalized service and genuine care albeit in person or through virtual engagement. Demystifying the legendary Ritz-Carlton mystique, we will show you exactly how to anticipate and fulfill unexpressed needs, pivot quickly to customize interactions, and make indelible impressions that create passionate internal and external brand advocates. Additional education sessions include:Nobody Fights Their Own Ideas: How Innovation Drives EngagementFive Strategies to Take a Woe Marketing Plan to WowTelling Our Quality Story (Quality Awards)Closing Panel: How Do We Re-Tell Our Story? NCAL Day also includes a luncheon honoring our assisted living heroes from the past year. You will leave feeling inspired.Administrators are eligible to earn up to 5.25 CEs. The number of Nurse CEs has yet to be determined. This is a separate ticketed event and must be purchased in addition to any AHCA/NCAL Convention & Expo registration package. Breakfast and lunch are included with your ticket. When completing your convention registration, check the box to include NCAL Day (under the Separate Ticketed Event section) as part of your convention experience.Register today!