Matt Lessig, Associate Executive Director at The Lodge at Cypress Cove in Fort Myers, Florida, oversees a facility celebrated for advanced post-acute rehabilitation services within a Life Plan community. Awarded the 2023 Silver Quality Award, The Lodge uses real-time data to enhance operational efficiencies and improve resident experiences, setting new standards for long-term care. Under Lessig's leadership, the strategic application of data-driven methods has boosted resident satisfaction and fostered continuous improvement in health care practices. The facility offers personalized care, supported by an advanced on-site therapy space, ensuring residents achieve their rehabilitation goals.
Q: What initiated the Quality Award journey for your center?
A:At the Lodge at Cypress Cove, our commitment to quality care and exceptional resident experiences naturally steered us towards the Quality Award journey.
Q: Can you share an example of how data-driven decision-making has led to significant improvements in your operations or care services?
A: We introduced a real-time discharge survey for residents completing short-term rehabilitation stays. This survey addresses various aspects of their experience, from the admission process to therapy and discharge planning. Analyzing these survey scores helped us identify and improve areas crucial to enhancing our overall resident experience, ultimately leading to better outcomes and operational results.
Q: How do you use performance data to motivate staff and drive improvement?
A: We utilize a robust Quality Assurance and Performance Improvement (QAPI) program, tracking and analyzing multiple key performance indicators. We share this data with our leadership and frontline team members to celebrate successes and identify improvement opportunities. This information is regularly communicated in staff meetings and displayed on communication boards throughout the facility.