New Quality Award Examiner Training Program Designed for Observers

Quality Award; Quality
​​​​The AHCA/NCAL National Quality Award Examiner Program has a new opportunity available to members and nonmembers to learn about the Baldri​​ge Criteria and how to be an Examiner. We are inviting observers to join the 2021 Review Cycle pre-training and training by December 31.

This is a fully virtual experience, requiring approximately 10 hours of learning and observation. 

Participating observers receive the following professional development benefits:
  • Experience in understanding the Baldrige Excellence Framework and Criteria from experts;
  • Learn more about the Quality Award application review process;
  • Gain knowledge in organizational assessment;
  • Earn Continuing Education Units (CEUs); and
  • Network in the long-term care profession. 

Please visit our website at to learn more about this offering and registration fees. Registration must be completed by December 31, 2020. 

Please contact the National Quality Award team at​ with any questions.

2021 Observer Program Timeline
  • ​January 4th- February 5: Complete self-paced, virtual pre-training 
  • February 8th: Attend a virtual live opening session 
  • February 8- February 26: Complete weekly learning and activities with assigned team 
  • February 26th: Attend virtual live closing session