The agility that teams have sharpened during the pandemic came in handy sooner than expected for some. When many Texas centers faced power outages and frozen pipes during a recent cold snap, they stepped up to the plate.
“When our water went out, our staff leaders were at the laundromat doing laundry,” says
Buster Peter, an administrator in Austin. Peter’s experience driving in the snow and ice gained during years in the Northeast served his team well as he was able to pick up and drop off staff who otherwise would have been stranded. Find more teamwork stories in this Provider feature.