National Quality Award Program



Get involved with National Quality Award program today. Submit a 2024 intent to apply (ITA) or become an Examiner.  If you need help with navigating the Portal, tap here. Contact us at with any questions! ​​


2024 Bronze, Silver, Gold application packets and resources are available. Scroll down to Bronze, Silver or Gold to download materials and link to resources. Save these dates! 
  • October 3 - 2023 National Quality Award recipients will be recognized during AHCA/NCAL Delivering Solutions, Convention & Expo. 
  • November 2, 2023: Quality Award Board nomination deadline. Submit now.
  • November 9, 2023: Examiner application deadline. Submit now.
  • November 16, 2023: ITA deadline. Submit n​ow.​
  • January 25, 2024: Application deadline​

 Share Your Story

The experiences you share with us play a vital role in promoting continuous improvement and driving excellence in long term and post-acute care. Please share how the Quality Award journey has impacted your organization’s outcomes and quality of care. Your story might be featured during AHCA/NCAL’s Delivering Solutions Convention and/or in communications that promotes the program.​ Submit your story!



Albertville Nursing Home and Barfield Health Care, 2023 Silver Awards,-2023-Silver-Awards.aspxAlbertville Nursing Home and Barfield Health Care, 2023 Silver Awards9/28/2023 4:00:00 AM“As sister facilities in Schmidt Wallace Healthcare Management, Barfield Health Care and Albertville Nursing Home both submitted applications and were recognized as Silver Quality Award recipients in 2023. Using the Silver Criteria, we were able to identify and assess our key processes. After nearly three years of “pandemic panic" and all the challenges we were faced with, from fear for our residents to keeping up with the ever-changing requirements and staffing issues, it was such a validating experience to realize that we have consistently stayed true to our mission through it all. We exist to enhance the lives of those we serve, and, above all, we will keep our residents first. <div><br></div><div>In the midst of dealing with day-to-day issues, especially during COVID, it can be easy to overlook the good things. There were SO MANY good things! Of course, we also found opportunities! So, we made a list, prioritized the ones that were most important, and created action plans. We have now resumed all Customer and Employee survey processes that had been temporarily suspended, enhanced our Key Performance Measure, and created a Back-to-Basics Leadership training model to ensure our leader focus and facility approaches are anchored on a solid Quality foundation. We dedicate our Silver Quality Awards to the memory of Patti Wallace, our owner, founder, and a true quality champion."<br><br></div><blockquote style="margin:0px 0px 0px 40px;border:none;padding:0px;"><div><strong>Emily Tinsley</strong></div><div><strong>Albertville Nursing Home in Alabama</strong></div><div><strong>Skilled Nursing/ Rehabilitation</strong></div></blockquote><blockquote style="margin:0px 0px 0px 40px;border:none;padding:0px;"><div><p><strong>2002 Bronze </strong></p></div><div><p><strong>2004 Silver</strong></p></div><div><p><strong>2023 Silver</strong></p></div></blockquote><blockquote style="margin:0px 0px 0px 40px;border:none;padding:0px;"><div> </div><div><strong>Barfield Healthcare in Alabama</strong></div><div><strong>Skilled Nursing/ Rehabilitation</strong></div></blockquote><blockquote style="margin:0px 0px 0px 40px;border:none;padding:0px;"><div><p><strong>2022 Bronze</strong></p></div><div><p><strong>2023 Silver</strong></p></div></blockquote><div> <br>Long term and post-acute care providers nationwide are improving lives and inspiring excellence daily through the American Health Care Association/National Center for Assisted Living (AHCA/NCAL) National Quality Award Program.<br> <br>Visit <a href="/Quality/National-Quality-Award-Program/Pages/default.aspx" data-feathr-click-track="true" data-feathr-link-aids="["60b7cbf17788425491b2d083"]" target="_blank"></a> and tell us how your Quality Award journey has impacted your residents, staff, and organization!  <br> <br>Be sure to <a href="/Quality/National-Quality-Award-Program/Pages/default.aspx" data-feathr-click-track="true" data-feathr-link-aids="["60b7cbf17788425491b2d083"]" target="_blank">submit your 2024 Intent to Apply (ITA) </a>in the Portal which is now open!<br>​<br><br></div>
3 Ways to Get Involved in the National Quality Award Program Ways to Get Involved in the National Quality Award Program9/26/2023 4:00:00 AM<p>Have you ever wondered about getting involved in the National Quality Award Program?  Here are three ways you can get involved and show your support today.   </p><ol><li><strong>Submit Your Intent to Apply (ITA) Now! Deadline: Thursday, November 16.</strong><strong>  </strong><strong> </strong>Applicants who submit an ITA will save money on their overall application fee and exclusive resources from program staff. No paperwork or application is needed. You can access help documents for the Quality Award Portal here. Submit your ITA by logging in to the <a href="" data-feathr-click-track="true" data-feathr-link-aids="["60b7cbf17788425491b2d083"]" target="_blank">Quality Award Portal</a>.  <br></li><li><strong>Become an Examiner! Deadline: Thursday, November 9.</strong> One of the best ways to understand the demands of the criteria is to serve as a Silver or Gold Examiner. The Quality Award Program is looking for individuals interested in learning more about quality improvement and performance excellence to serve as Examiners. Benefits of volunteering with the program include training on the Baldrige Performance Excellence Criteria, CEUs, opportunities for professional development, and networking with other industry professionals. Click <a href="/Quality/National-Quality-Award-Program/Pages/Examiners.aspx" data-feathr-click-track="true" data-feathr-link-aids="["60b7cbf17788425491b2d083"]" target="_blank">here</a> to learn more. </li><li><strong>Join the Quality Award Board! Deadline: Thursday, November 2.</strong> The Quality Award Board is seeking self-nominations for their upcoming election process. The 12-member board has oversight over key functions and the strategic direction of the program. For more information, please visit the <a href="/Quality/National-Quality-Award-Program/Pages/National-Quality-Award-Board-of-Overseers.aspx" data-feathr-click-track="true" data-feathr-link-aids="["60b7cbf17788425491b2d083"]" target="_blank">board's webpage</a>.  </li></ol><p> Read what National Quality Award recipients have to say about their experience. </p><ul><li><a href="/News-and-Communications/Blog/Pages/Joe-Anne-Burgin-Health-%26-Rehabilitation,-2023-Silver-Award.aspx" data-feathr-click-track="true" data-feathr-link-aids="["60b7cbf17788425491b2d083"]" target="_blank">Joe-Anne Burgin Health & Rehabilitation, 2023 Silver Award</a></li><li><a href="/News-and-Communications/Blog/Pages/Village-Green-of-Bristol,-2023-Silver-Award.aspx" data-feathr-click-track="true" data-feathr-link-aids="["60b7cbf17788425491b2d083"]" target="_blank">Village Green of Bristol, 2023 Silver Award</a></li><li><a href="/News-and-Communications/Blog/Pages/Church-Home-Rehabilitation-%26-Healthcare,-2023-Silver-Award.aspx" data-feathr-click-track="true" data-feathr-link-aids="["60b7cbf17788425491b2d083"]" target="_blank">Church Home Rehabilitation & Healthcare, 2023 Silver Award</a></li></ul><p>If you have any questions, please contact us at <a href="" data-feathr-click-track="true" data-feathr-link-aids="["60b7cbf17788425491b2d083"]" target="_blank">qualityawa​</a>. <br></p><p><br></p>
Joe-Anne Burgin Health & Rehabilitation, 2023 Silver Award,-2023-Silver-Award.aspxJoe-Anne Burgin Health & Rehabilitation, 2023 Silver Award9/12/2023 4:00:00 AM<div>​“Our quality award journey at the AHCA/NCAL Silver level helped define the processes we already had in place to improve our quality outcomes. For example, we wanted to enhance our customer satisfaction scores. We were able to not only to increase them but were able to be above state and national averages for families and residents. However, none of it would have been possible without routine staff. We were able to eliminate agency usage in July 2022 and have held a turnover rate that is below the national average. In addition, because we had routine staff we admitted and reached full capacity in December 2022. Overall, at Joe-Anne Burgin Health & Rehabilitation, we embrace excellence and want to continue our quality award journey to be the best skilled nursing facility we can be for our community!"<br></div><div> <br></div><blockquote style="margin:0px 0px 0px 40px;border:none;padding:0px;"><div><em><strong>Adrian Lewis</strong></em></div><div><em><strong>Joe-Anne Burgin Health & Rehabilitation in Georgia</strong></em></div><div><em><strong>Skilled Nursing/ Rehabilitation</strong></em></div><div><em><strong>2023 Silver Award</strong></em></div><div><em><strong>2022 Bronze Award</strong></em></div><div><em><br></em></div></blockquote><div>Long term and post-acute care providers nationwide are improving lives and inspiring excellence daily through the American Health Care Association/National Center for Assisted Living (AHCA/NCAL) National Quality Award Program.</div><div><br></div><div>Visit <a href="/Quality/National-Quality-Award-Program/Pages/default.aspx" data-feathr-click-track="true" data-feathr-link-aids="["60b7cbf17788425491b2d083"]" target="_blank"></a> and tell us how your Quality Award journey has impacted your residents, staff, and organization!  </div><div><br></div><div>Be sure to submit your<a href="/Quality/National-Quality-Award-Program/Pages/default.aspx" data-feathr-click-track="true" data-feathr-link-aids="["60b7cbf17788425491b2d083"]" target="_blank"> 2024 Intent to Apply (ITA) ​</a>in the Portal which is now open!</div><div><br><br></div><p><br><br></p>
Submit Your 2024 National Quality Award Intent to Apply Your 2024 National Quality Award Intent to Apply8/29/2023 4:00:00 AMLong term and post acute centers eligible to apply for a 2024 National Quality Award are encouraged to submit an Intent to Apply (ITA) before the deadline on Thursday, November 16, 2023. Don't wait. Submit today!<br><br><table cellspacing="0" width="100%"><tbody><tr><td><a href="/Quality/National-Quality-Award-Program/Pages/default.aspx" data-feathr-click-track="true" data-feathr-link-aids="["60b7cbf17788425491b2d083"]" target="_blank"><strong>LOGIN & SUBMIT YOUR ITA </strong></a><br></td></tr></tbody></table><br><strong>WHY SUBMIT AN ITA?</strong><br>Submitting your ITA helps us and you! ITAs help us to determin​e the approximate number of applicants that intend to apply for a National Quality Award. This allows us to continue to improve our process for reviewing the applications we receive to improve your overall experience. Submitting an ITA also earns applicants a discounted application fee.*  While submission of an ITA is voluntary and will have no impact on an applicant's consideration, we encourage long term and post-acute care providers to declare their intent to apply.   <div><br><table cellspacing="0" width="100%"><tbody><tr><td><strong>WHAT IS THE PROCESS?</strong><br>It's as easy as 1, 2, 3!  If you are connected and verified in the Quality Award application Portal, it should not take any more than 10 minutes from start to finish. If you are ahead of everyone else and are verified in the Portal, it should not take any more than 5 minutes.<br><br><strong>Step 1.</strong><br>Visit <a href="" data-feathr-click-track="true" data-feathr-link-aids="["60b7cbf17788425491b2d083"]" target="_blank">​lityAward</a> and tap Portal.<br><br><strong>Step 2</strong>.<br>Login using your designated username and password. Don't know what that is? No problem! Contact a team member at <a href="" data-feathr-click-track="true" data-feathr-link-aids="["60b7cbf17788425491b2d083"]" target="_blank"></a> and we will get you set up.<br><br><strong>Step 3.</strong><br>Navigate to your center's dashboard and select Payment to submit your Intent to Apply. That's it! You are done! <br><br><strong>ADDITIONAL RESOURCES AVAILABLE TO HEL</strong>P<br>Help resources for the Portal, including FAQs, and 2024 application packets are available on the National Quality Award <a href="" data-feathr-click-track="true" data-feathr-link-aids="["60b7cbf17788425491b2d083"]" target="_blank">website</a>. <br><br><strong>HAVE QUESTIONS?</strong><br>If you have any questions or need assistance, contact us at <a href="" data-feathr-click-track="true" data-feathr-link-aids="["60b7cbf17788425491b2d083"]" target="_blank">qualityaward@ah​</a><br><br><em>*Application fees are listed in the Bronze, Silver and Gold application packets available on the National Quality Award </em><a href="" data-feathr-click-track="true" data-feathr-link-aids="["60b7cbf17788425491b2d083"]"><em>website</em></a><em>.​</em><br><br>The National Quality Award Program is proudly sponsored by AHCA/NCAL Associate Business Members: PharMerica, Pinnacle Quality Insight, Prevail by First Quality, HealthCap and MatrixCare.<br><br><br></td></tr></tbody></table></div>​<br><br>

​The Award Levels

 Bronze Award

About the Bronze Award

The first step in the AHCA/NCAL National Quality Award Program is the Bronze – Commitment to Quality Award.

The Bronze Award level provides applicants with the tools and resources they need for continuous im​provement in quality care. Through the Bronze criteria, based on the Baldrige Excellence Framework, applicants will assess their organization’s mission, vision, and key factors that lead to success. At this award level, utilizing the criteria questions applicants develop an organizational profile for their center. Applying for the AHCA/NCAL Bronze National Quality Award gives your organization a strong foundation for the second step—the Silver – Achievement in Quality Award​ level.  

Questions about the contents of this program may be directed to

 Bronze Application & Resources

Essential Resources

 ‭(Hidden)‬ 2021 Bronze Key Dates

June 3, 2021

 Silver Award

About the Silver Award

The second step in the AHCA/NCAL National Quality Award Program is the Silver – Achievement in Quality Award. 

At the Silver Award level, applicants continue to learn and develop effective approaches that help improve performance and health care outcomes. The Silver criteria, based on the Baldrige Excellence Framework, provide applicants with a thorough assessment of how their organization works, its effectiveness, and tools for improvement in their approaches. The Silver level gives a clear pathway for recipients moving to the highest honor of recognition, the Gold – Excellence in Quality Award. 

Applicants must receive a Bronze – Commitment to Quality​ Award before applying at the Silver level. 

Questions about the contents of this program may be directed to

 Silver Application & Resources

Essential Resources
Supporting Documents
Supporting Documents for Assisted Living

 ‭(Hidden)‬ 2021 Silver Key Dates

June 24, 2021

 Gold Award

About the Gold Award

The final step in the AHCA/NCAL National Quality Award Program is the Gold – Excellence in Quality Award. Recipients of the Gold Award are considered the best of the best in the profession.

​At the Gold Award level, applicants must show superior performance in areas of the criteria including leadership, strategic planning, and customer and staff satisfaction. By completing the Gold level criteria, organizations take their quality journey to a higher level through the valuable feedback received in the application process and thereby reaching organizational goals. Gold applicants address the Baldrige Excellence Framework in its entirety.

Applicants are required to receive the Bronze – Commitment to Quality and Silver – Achievement in Quality​ Awards before applying at the Gold level. 

Questions about the contents of this program may be directed to

​Gold Award Spotlight



 Gold Application & Resources

Essential Resources
Supporting Documents
Supporting Documents for Assisted Living

 ‭(Hidden)‬ 2021 Gold Key Dates

 About The Program

​The AHCA/NCAL National Quality Award Program helps you to evaluate your organization’s strengths and opportunities, identify critical areas for improvement, and implement a plan to be stronger, more resilient, and suc​c​essful than ever before. ​​​​​​​​​​​​The ​​three-level program evaluates long term care organizations capabilities against nationally recognized standards for excellence, making it one of the most comprehensive and cost-effective performance assessments available to providers. Each progressive award levels— Bronze – Commitment to Quality, ​​Silver - Achievement in Quality, and Gold – Excellence in Quality, requires a more detailed demonstration of superior performance. Learn more​​​​​ about the value of the program.​