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National Quality Award Examiners

About the Examiner Program

The AHCA/NCAL National Quality Award Program recognizes long term and
post-acute care centers across the nation that strive for improved quality care. The program, based on the Baldrige Performance Excellence criteria, sets high
standards for quality and encourages centers to commit to excelling in quality performance.

Each year, as part of Quality Award Program, AHCA/NCAL selects volunteer Senior and Master Examiners to review applications at the Silver and Bronze levels, respectively. Recruitment is not open for Bronze Examiners. Bronze applications are reviewed by a small number of highly trained Examiners who are selected by AHCA/NCAL.

Senior Examiners work on 4 person teams evaluating 5-6 Silver applications, up to 25 pages each. Teams evaluate each application using a formal process established by AHCA/NCAL, complete a feedback report identifying strengths as well as opportunities for improvement, and determine whether the application should be recommended to receive a Silver Award.

Master Examiners work on 3 person teams evaluating 1-2 Gold applications, up to 55 pages each. Teams evaluate each application using a formal process established by AHCA/NCAL, complete a feedback report identifying strengths as well as opportunities for improvement, and in some cases, present the application to a Panel of Judges for Site Visit consideration. Master Examiners may also be asked to conduct a Site Visit at a Gold applicant organization to verify and clarify strengths and opportunities found within the application.

Applying to be an Examiner

AHCA/NCAL welcomes Senior and Master Examiner applicants with experience in the Baldrige Performance Excellence criteria and/or application of systematic quality improvement from both within and outside the long term care profession.

Candidates with prior Examiner experience may apply to serve as a Master Examiners, while individuals new to the Baldrige criteria or without Examiner experience should apply as Senior Examiners.

The deadline to apply as an Examiner for the 2017 program cycle has passed. If you are interested in participating in future program cycles, please submit your name and contact information using the potential Examiner survey. The program will contact you with information on the 2018 award cycle.

For more information about the Examiner application, selection process and Examiner responsibilities, please review the Examiner Brochure or contact us at