Skip Ribbon Commands
Skip to main content
Take Action
Fight Coronavirus in Long Term Care

Find guidance, resources and daily updates on the COVID-19 pandemic.

Read More
Untitled 1



 Examiner Program Timeline


Application Opens: September 17, 2020

Application Closes: November 12, 2020

Examiner Training (virtual) - February 2021




 Resources and Materials


National Quality Award Examiners



The 2021 Examiner Program Application opens September 17, 2020.

 If you are interested in serving as an Examiner in the future, please leave your information here. Thank you!


About the Examiner Program

The AHCA/NCAL National Quality Award Program recognizes long term and post-acute care centers across the nation that strive for improved quality care. The program, based on the Baldrige Performance Excellence criteria, sets high standards for quality and encourages centers to commit to excelling in quality performance.
Each year, AHCA/NCAL selects Senior and Master Examiners to review applications at the Silver and Gold levels, respectively. Recruitment is not open for Bronze Examiners. 
Participating Examiners are offered the following benefits: 
  • Networking in the long term care profession 
  • Opportunities for professional development
  • Education in Baldrige criteria from content experts
  • Playing a role in positively impacting long term care performance nationally
  • Earning Continuing Education Units (CEUs)
  • Attend AHCA/NCAL’s annual Quality Summit or Convention at a discounted rate  ​​​​



 Alana Wolfe

AMW Profile Picture.jpgServing as an Examiner in the AHCA/NCAL Quality Award Program has been of immeasurable benefit to me, both personally and professionally. Not only have I been able to develop a more marketable skillset, but it has created a knowledge base, a peer network, and a best practice resource that has been of great value to me as an individual and to what I am able to contribute to my own organization. I encourage everyone to consider becoming an Examiner for the AHCA/NCAL Quality Award Program!

- Alana M. Wolfe, National Director of Performance Excellence, Sunrise Senior Living


 Jim Toney

Jtoney.jpgThought about being an AHCA Quality Award Examiner, but haven’t taken the plunge? Now is a good time to do so for several reasons. First, the training is superior. You get the best training available in the Baldrige-based quality award business. Second, you contribute to better lives for patients and residents in skilled nursing and assisted living facilities. Third, you learn new skills that are immediately usable in your facility - and in any industry. And finally, you will contribute to the success of the largest quality award program in the United States. Yes, being an Examiner takes time, but the investment is rewarding and like many of us, you may find yourself coming back for years. Who doesn’t want to do good?  


- Jim Toney, Master Examiner