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 Resources and Materials


National Quality Award Board of Overseers

2017 QA BOO.jpg


In 2007, the AHCA Board of Governors established the Board of Overseers to oversee the AHCA/NCAL National Quality Award program. The responsibilities of the Board are as follows:

  • Establish the award criteria and appropriate policies and procedures to administer, promote, and preserve the credibility of the National Quality Award program.
  • Evaluate all aspects of the Program, including the adequacy of the criteria and the processes for determining award recipients. 
  • Assess how well the program is achieving its mission.
  • Develop yearly goals and measures.
  • Report to AHCA/NCAL Leadership and the AHCA Board of Governors as appropriate.



  • Elected members serve a three-year term.
  • The Board will meet in-person one time per year at locations determined by AHCA/NCAL staff, and will meet by conference call six times per year. 
  • Board members are routinely assigned to work on team projects outside of the regularly scheduled meetings to accomplish the Board’s agenda.
  • Board members serve without compensation, but are reimbursed reasonable travel expenses.



Members of the Board of Overseers are guided by a Code of Ethical Standards to avoid conflict between the personal interest of Board members and/or the organizations with which they are affiliated, and the interests of the National Quality Award program.  A violation of the Code of Ethical Standards shall be cause for resignation or removal.  All Board members will be required to sign a Code of Ethical Standards statement annually.  For a copy, please contact Courtney Bishnoi​. 


Please contact Courtney Bishnoi, Senior Director, Quality at or (202) 898-2857.