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 Resources and Materials


National Quality Award Board of Overseers

2017 QA BOO.jpg


In 2007, the AHCA Board of Governors established the Board of Overseers to oversee the AHCA/NCAL National Quality Award program. The responsibilities of the Board are as follows:

  • Establish the award criteria and appropriate policies and procedures to administer, promote, and preserve the credibility of the National Quality Award program.
  • Evaluate all aspects of the Program, including the adequacy of the criteria and the processes for determining award recipients. 
  • Assess how well the program is achieving its mission.
  • Develop and carry out an annual strategic planning process.
  • Report to AHCA/NCAL Leadership and the AHCA Board of Governors as appropriate.



  • Elected members serve a three-year term.
  • The Board will meet in-person one time per year at locations determined by AHCA/NCAL staff, and will meet by conference call six times per year. 
  • Board members are also expected to participate on charter teams to support the accomplishment of the strategic plan and other Board priorities. This involves conference calls and work outside of the regularly scheduled meetings.
  • Board members serve without compensation, but are reimbursed reasonable travel expenses.


The selection process for the BOO shall emphasize expertise and demonstrated competence in continuous quality improvement, the long-term and post-acute care field, experience and demonstrated commitment to the AHCA/NCAL National Quality Award Program or other similar national or state quality award programs and associations, and other knowledge that contributes to fulfilling the objectives and responsibilities of the BOO. Without establishing any specific obligation, consideration shall be given to selecting Board members who represent:

  • Examiners or Judges actively engaged in the program
  • State Affiliates
  • Providers actively engaged in promoting the program
  • Individuals representing key constituency groups of AHCA/NCAL
  • The Baldrige National Quality Award Program
  • Other key stakeholders of AHCA/NCAL

New candidates for the Board of Overseers are evaluated and selected, by majority vote, by the current members of the Board of Overseers  and ratified by the Chair of the AHCA Board of Governors.


Members of the Board of Overseers are guided by a Code of Conduct, the AHCA/NCAL Conflict of Interest and the AHCA/NCAL Anti-Trust Policy. The purpose of these policies are to avoid conflict between the personal interest of Board members and/or the organizations with which they are affiliated, and the interests of the National Quality Award program.  A violation shall be cause for resignation or removal.  All Board members will be required to sign these statements annually. 


Please contact Courtney Bishnoi, Senior Director, Quality at or (202) 898-2857.