"Completing the application and ultimately winning the AHCA/NCAL Silver Quality Award was a rewarding experience for our staff and residents. To complete the application, we formed a team of both administrative and floor staff and also sought input from our residents and families to give us a solid overall look at the facility. We were able to take a deeper look at our programs to find our successes and identify areas of improvement. In completing our application, we were able to strengthen our processes so we can continue to make strides in providing the best care available for our community. We are excited about continuing the Quality Award journey and plan to apply for the Gold Quality Award in the near future."
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Nancy W. Hughes
Kerr Lake Nursing and Rehabilitation Center
2013 Silver Recipient